Megan Dropbox Community Moderator

Hi @"llayen0314", could you send me a screenshot of the error you mentioned? 

Hi @"mbonilla", I'd be happy to help! I just sent you an email, and I'd be more than happy to do what I can, in order to help you. If you need anything else, let me know. 

Hi anonymous, welcome to our Community! Just to confirm, are you following the steps mentioned in this Help Center article? Let me know more!

Hi @"gostnort", welcome t o our Community! Have you also tried rebooting your device? If I were you, I'd also try an advanced re-install. Let me know of the results!

Hi @"ZachL28", I'd be happy to answer this one for you! With a Dropbox Business account, you can send up to 100GB of files with our File Transfers. Also, I'm happy to let you know that transfers do not take up your account's bandwidth. I hope this clarifies.

Hi @"SL10", welcome to our Community! Have you ensured that no-reply@dropbox.com is not blocked? You can also add no-reply@dropbox.com to your address book and request another email, have you tried that? Keep me posted!

Hey there, @"elegantwi", let's jump right into this! Did you use the app or website to share your folders? Are you able to see the folders in your Dropbox account online? Also, feel free to let me know the app's exact syncing status. Let me know more, and we'll take it from there.

Hi @"Carl E.", sorry to hear about that! Could you let me know the app's exact status and version as shown in your menu bar? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Let me know what you find. 

Hi @"VJSC Staff", I'd be more than happy to help! Does this happen to all of our platforms, when you try to sign into your account? Can you send me a screenshot of the error you see too? Keep me posted!

Hi @"New_member", would it be okay for me to reach out via email, in order for us to have a closer look into this together? 

Hey there, @"VictorLu", how are you today? I just sent you an email, in order for us to look into this closely. Respond back to me, and we'll take it from there. Thank you!

Hi @"PIDY8869" & @"gobbler", I hope you're doing well! There's not an immediate way for you to hide your Dropbox folder, or as @"gobbler" said to put a password to the folder. You could use different users, and put a password to the device's users. However, what you can use as an alternative, would be our selective sync…

Hi @"New_member", let's jump right into this! When was the last time you accessed your Dropbox account? Have you tried the steps mentioned in this Help Center article? Let me know more, and we'll take it from there. 

Hey @"mllesourire", welcome to Dropbox & sorry to hear about your missing content. Assuming that there wasn’t an underlying syncing or connectivity issue, you can keep an eye out in the file’s activity by looking at the file Version History. That way, you can locate when the edits were made & whether everything has been…

Hi @"Sawyer1971", can you clarify when was the last time you saw your files online? Also, did you use the app to sync the files, the mobile app or the website, in order to upload them? 

Hi @"Elli732", you mentioned that the app wasn't installed to your laptop, when you deleted the folder. Did you remove the app from the device long ago? In any case, it seems that the app wasn't actively syncing this folder to your account. Provided that it was, you would be able to see any changes (additions, or…

Hey @"cinnil", just sent you an email! I'll see you there. Cheers!

Hi @"cinnil", how are you today? Would it be okay if I reach out to you via email, in order for us to investigate further? Let me know!

Hi @"Technically challenged", thanks for the speedy response! You'd need to access your homepage, locate the folder (don't access it) then follow the steps mentioned above in this thread. Can you give it a go? 

Hi @"Technically challenged", welcome to our Community! Which platform do you use in order to delete your files? Are you using the website, mobile or desktop app? Also, are you referring to shared content by any chance, or are the folders you want to delete uploaded by you? Let me know more, and we'll take it from there!

Hi @"kreorszagismeret", let's jump right into this! Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account? What about any active Backups? Let me know more!

Hey @"MadDog357", welcome to our Community! Is it possible that you're sharing the URL of the file, instead of creating a shared link? That could be the culprit of the error you mentioned. Can you confirm that these are the steps you've been following on your end? Let me know, and we'll take it from there! 

Hi @"tsquared2002", I'd be happy to look into this for you! Could you send me some screenshots (without disclosing any personal info) that describe, and show the behavior you mentioned? Also, have you tried to clear your browser's cookies and cache at all or try another WiFi network or doing this via cellular data? Let me…

Hi @"PaGann", welcome to our Community! I'd be happy to help with that. You mentioned that your app isn't set to save your screenshots in Dropbox. However, another interesting thing we can check is whether or not you have the Backup feature enabled on your device. Can you access the app's preferences, and check under the…

Hi @"bahartug", thank you so much for the screenshots! Can I trouble you, and ask what the first screenshot reads? Also, are you able to see Documents, Desktop and Downloads only in Dropbox or in the original paths on your Mac? Also, what do you wish to achieve here? To disable Backup?

Hey there, @"Jshynn", let's see what we can do about it! I am curious, have you tried asking for a password reset, using a different browser, or an incognito tab on your current one? Keep me posted on the results!

Hi @"danchitnis", what happens if you press down Ctrl and then click on the icon? Does that work, by any chance? 

Hi @"Elli732", if you access your Dropbox account online, and search for some example file names that you're missing, does it come up with any results? What if you do the same on your File Explorer? 

Hi @"Elmo22", have you followed the steps I provided in this thread, in order to restore your purchases? As for the screenshot, you can try to press the side button and the volume up button at the same time, then quickly release both buttons.

Hey John, amazing news! I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, you know where to find me!