Megan Dropbox Community Moderator

Hi @"The One" and only, I'd be more than happy to help! Can you clarify more, in regards to the rekordbox pro, and how exactly you use it on your end? Do you have the desktop app, installed on your device? If so, feel free to let me know the app's syncing status, and version. Keep me posted!

Hi @"Rishek", thanks for posting here! Which version of our app do you use on your end? Also, it might sound trivial, but have you tried rebooting your device? Keep me posted!

Hi @"Kylie93", how are you today? Have you opened a ticket with our Support team? If so, could you send it over to me, so I can locate it on our system? Keep me posted! 

Awesome news @"azzzimut"! Have a lovely weekend ahead,enjoy! 😎

Hi @"hgz", I just sent you an email. Reply back to me as soon as possible, and we'll take it from there. Cheers!

Hi @"jpeterka", I just sent you an email. Reply back to me as soon as possible, and we'll take it from there. Cheers!

Hey there, @"jpeterka"! Can I send you an email, in order for us to have a closer look into this? 

Hi @"Yusufi123", how are you today? Can you also try requesting a new password reset email, using a different browser than the one you're currently using? Thanks a bunch! 

Hi @"Paridiku1228", how are you today? From your initial message, it's not entirely clear to me if you have access to the account's email address, or not. Can you clarify? Keep me posted!

Hi @"hgz", can I reach out to you via email, in order for us to have a closer look into this? 

Hi @"MDMags", happy Friday! If you're using a paid plan, could you try to open a ticket with our Support team, in order for them to have a closer look into this? Let me know the ticket number reference here, as long as you do. If you're using a free account, or come across any issue reaching our Support, just give me a…

Hi everyone, happy Friday! If you're using a paid plan, could you try to open a ticket with our Support team, in order for them to have a closer look into this? Let me know the ticket number reference here, as long as you do. For the rest, that might be having an issue reaching our Support, just give me a heads up, and…

Hi @"dhkaplanoh", thanks for posting here today! Can I send you an email, in order for us to have a closer look into this? Let me know!

Hi there, @"rdarnell", welcome to our Community! It sounds like you indeed deleted your client's shared folders, especially if they gave you editing access. Have you checked your sharing tab, to see if you can add those folders back to your account? Also, are you able to see the folders along with their content, when you…

Hi @"dmkkg", how are you today? What is the syncing status on each device? Keep in mind that, computers sync directly with the Dropbox website. To find where the problem lies, start by checking the files in the Dropbox folder on each computer against the Dropbox website. Whichever computer has files that don’t match the…

Hi @"kathycap", welcome to our Community! Have you contacted our Support? If so, do you have an available ticket number reference, that I can locate on our system? Let me know! 

Hi @"belorecu", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"Jo67", thank you for the screenshot! Is it possible that the payment method you're trying to use now, is in a different currency than the one she used to purchase the plan? In any case, I'd suggest that you contact our Support team directly, since they'd have account-specific info that's needed in this case, in order…

Hi @"Центр я.", can you try to share the file with him using these steps? You can also give him edit access that way. If he enters your account, it'd make sense that the account's info would be registered to your own country, unless he changes it. 

Hey there, @"Galen1913", I hope you're doing well! Can you send me a screenshot of what you see on your end, when this happens? Keep me posted! 

Hi @"alckc", have you tried submitting a support request, using this page? Just make sure you're using an incognito tab on your browser, and you're not signed into your Dropbox account. 

Hi Sacha, thanks for the added info, much appreciated! Does this happen on a specific browser? Have you tried a different one? 

Hi @"Dagmar3", out of curiosity, do you use cellular or WiFi data when scanning a document? Can you switch, and let me know if you see any difference? If not, feel free to send me a screenshot of the scanned document, and how it looks on your end, once uploaded. 

Hi @"Terry Ferguson", how are you today? Computers sync directly with the Dropbox website, not with each other. To find where the problem lies, start by checking each computer you use to access Dropbox. Can you check the syncing status on each of your devices? You might also want to have a look at this Help Center article.…

Hi @"Jo67", how are you today? Can you send me a screenshot of the error message you get? Also, are you a team admin of the Business plan that you're trying to add the member to? Let me know more! 

Hi @"Центр я.", let's look right into this! In regards to the first question, about the language of your Dropbox account, I believe that you would need to manually change it from the account settings. As for the Excel file, have you shared it with the person you're referring to? Or does he enter your account, in order to…

Hi @"hgz", can you also attach a screenshot of the app's syncing status, please? 

Hi @"PTB_9", can we try one more thing? If you take a normal full screenshot (you can do this by pressing cmd+shft+3), do you still notice the same behavior? 

Hi @"Bort", thanks for taking the time to post here. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments, so we can continue to grow. If you need anything else, let me know. 

Hi @"jogreenw", how are you today? Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments, if you need anything else let me know!