Megan Dropbox Community Moderator

Excellent job with the screenshots @"MirandaP"! That's odd. Which version of our app do you use on your end? Also, I know that'll sound trivial, but have you tried re-starting your device at all?

Hi @"HAK3", you mentioned that you've reported this to our Support team. Can I ask if you have a ticket number reference, that I can have a look at? Also, @"Edouardd", feel free to let me know the app's version, and syncing status. Thank you both!

Hi @"fhussar", you mentioned that your drive opens with Dropbox listed on the sidebar. Can you send me a couple of screenshots, demonstrating what you described? 

Hi @"MarkofLA", if you change the files and make them available online-only, does the thumbnail icon of these .PDF files, change? Have you tried uninstalling, then re-installing the app on the device that's facing this?

Hi @"procopcfc", I just sent you an email, in order for us to have a closer look into this. Cheers!

Hi @"SamPT", have you tried to respond back to the ticket? You should be able to continue troubleshooting, with the agent that's working on your case. 

Hi @"3x3x3", how are you today? Can you walk me through the steps you follow on your end when this happens? Also, which Dropbox version are you using on your iPad? Also, is this screenshot from your iPad's Files app? Keep me posted!

Hi @"aanna_o", I'd be happy to help! Have you checked, to make sure that there are no typos in the email address? Also, have you tried adding "no-reply@dropbox.com" to your email contacts, and followed these steps to reset your password? Keep me posted, and we'll take it from there. 

Hi @"Senya", I'd be more than happy to help! First and foremost, can you check your account's plan page, and see how much storage you're using? Is it possible that you're using way beyond your base quota? Also, it might sound trivial, but have you completed all of the steps mentioned in the email? Let me know more!

Hi @"Gika", let's try one more thing. Can you try to move an example file that this is happening to; out of your Dropbox folder, and back in? Then check if you notice the same behavior afterwards. 

Hi @"jpeterka", keep in mind that you can see the thumbnail preview on your computer as normal, most likely because it's the OS that's generating the preview, and not directly Dropbox. As for the web, can you try a different browser too, just to see if you get the same results there? Also, can you clarify if you can open…

Hi @"hgz", sorry to jump in here! Can you access your account settings, and turn Early releases off? After that, install one of the stable builds of the Dropbox application, and let me know if the behavior remains the same. 

Hi @"patrickmudek", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Thanks!

Hey Rob, I just sent you an email. Cheers!

Hi @"rob_moore monthly", would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Any time @"FLYONTHEWALL"! Glad to see it worked, and the file is now uploaded. If you need anything else, just let me know. 

Amazing, @"FLYONTHEWALL"! Let us know of the results!

Hi @"Karlov", can you kindly walk me through the steps you follow, when trying to create a new folder? Have you also tried a different browser, or incognito tab on your current one? 

Hi @"Hanif01", thanks for your speedy response! You mentioned that you're part of a team, so it sounds like your admin might have disabled that feature for you. Have a look into this Help Center article. Would you be able to check with the Team's admin, and let me know how that goes? 

Hi @"MirandaP", how are you today? Interesting behavior. Could you also send me a few screenshots, in order for me to have a visual of what you described? Looking forward to your next response! 

Interesting info @"andreas781". In any case, please keep an eye on it, and update us on the matter. 

Hi @"jpeterka", thanks for your speedy reply! Do you happen to know if the .PSD files are larger than 50 megapixels too?

Hi @"Dagmar3", I'd be more than happy to help! Do you use an Android, or iPhone in order to scan your files? After tapping "Save as Scan" and then "Next" do you see any options that allow you to make any necessary adjustments to the save settings, including the image quality? Keep me posted!

Hi @"Jubilbae", welcome to our Community! Which one of our platforms do you use in order to upload content? Our website, the desktop or mobile app? Keep me posted, and we'll take it from there. 

Hi @"Hanif01", let's take a look! The screenshot you attached here, is what your colleagues see under the app's preferences, right? Can you also send me a screenshot of what you see on your end, under your Sync tab? Also, which version of the desktop app is installed on your device currently? Keep me posted!

Hi @"alc1118", I'd be more than happy to help! You could use our self-search look-up tool in order to locate the Dropbox account behind the charge. Can you give it a go? Also, did you recall upgrading using our website directly, or an in-app store from Google/Apple? Let me know more!

Hi @"MDMags", how are you today? I'd love some screenshots of what you described, in order for me to have the full visual of what you see on your end. Can you send me some, in your next response? Keep me posted!

Hi @"sachap", I'd love some screenshots too, in order for me to have the full visual of what you see on your end. If you could send me some, I'd appreciate that.

Hi @"TERRACE_87", happy Monday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. If you need anything else, I am here. 

Hi @"Vlad Verbni", have you tried responding back to the agent? That should re-open the ticket, so you can troubleshoot further.