Megan Dropbox Community Moderator

Hi there, @"ngiglietto76", how are you today? Can you try out what @"elsar" suggested here, and let me know if this worked out for you? Keep me posted!

Hi @"shellynyc", you can attach your screenshots, by clicking the little camera icon when you try to respond back to us. Also, you mentioned that you're trying to send the screenshots to Support. Could you share your ticket number reference with me, so I can locate it in the system? Thanks!

Hey there, @"Blackthorne", thanks for posting here! You can definitely use the new update with your desktop machine. This is an update to ensure that Dropbox continues working seamlessly on your device, so I would suggest that you follow through with it. It's always best to have both your OS and Dropbox app up-to-date,…

Hi @"JR4000", how are you today? How exactly did you move the Pictures folder, into your Dropbox folder? When you visit your app's preferences, and then your Backups tab, do you see the option to sync your Pictures to Dropbox? Keep me posted! 

Hi @"daveah", thanks for posting here! Interesting case there, and great troubleshooting on your end. Have you tried to use the camera uploads feature on the desktop app, by connecting your mobile with the computer, using a cable? Also, could you try sending me a couple of screenshots of all the points you mentioned in…

Hey there, @"upperkeysrotary", I'd be happy to help! In regards to uploading content, that can take place with a File Request. The people uploading content wouldn't need a Dropbox account, and they wouldn't be able to see who uploaded content to the request. Now onto the second part. Once the content has been uploaded to…

Hi @"kmbryant", happy Monday! If you open the Dropbox desktop application by clicking the icon, do you see any yellow messages that could be pending notifications? Let me know more! 

Hi there, @"Foppkn", happy Monday! Can you take a look at your account's plan page, and let me know what it reports? What about your Backup page? Keep me posted! 

Hi @"Ambercormier", welcome to our Community! Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? If I were you, I'd give it a go. Keep me posted of any updates! 

Hi @"aanna_o", when you mention that the account has been disabled, can you let me know more? Do you see any errors in regards to this when trying to access the account? 

Hi @"Sebastian S.13", how are you today? Is it possible that you copied the folder to your desktop, instead of moving it there? Because that would explain why the folder on the desktop doesn't have the Dropbox logo on it. It's important to note that as part of the Dropbox for macOS update, the Dropbox folder must be…

Hi @"peterk", happy Friday! Could you clarify your mobile OS, and the Dropbox app version that you're using there? Thanks a bunch!

Hi @"brzoserr", have you also checked that the email address you're receiving these emails to, is the same one you use for your Dropbox account? Is it possible that you have two accounts, and the emails are referring to another account? 

Hi @"Bill007", thanks for the update! Can you go online and check the shared folder's permissions, to see if you have "editing" or "viewing" permissions? 

Hi @"BenjiM" & @"mstcl", I just sent both of you an email, in order for us to have a closer look into this. Cheers!

Hi @"brzoserr", can you clarify if it's coming from an official Dropbox domain this time too? Also, is the desktop app already installed on your device?

Hi @"MazzolaMj", happy Friday! Could you let me know which version of our app you have installed on your device? Also, any screenshots you have on your end, that show the issue you mentioned, are welcome. Keep me posted!

Hi @"Mebius", thanks for the update! Could you attach some screenshots of the files/folders inside your Dropbox folder, in order for me to have visual too? 

Hi @"Bill007", I'd be more than happy to help! Are these files part of a shared folder by any chance? Could you send me a few screenshots, in order for me to have visual too? Keep me posted!

Ciao @"opaarchitettura", benvenuto nella nostra Community! Interessante! Lascia che ti chieda, noti questo comportamento di ridenominazione sulla tua app mobile o sul browser? Chiedo solo, dato che non era chiaro dalla tua risposta. Tienimi aggiornato e da lì penseremo. PS: ho incluso una traduzione automatica della mia…

Hi @"Mebius", I hope you're doing well! Could you let me know the app's version, and syncing status on the device that you can't see the icons on? Have you tried restarting your device at all? Keep me posted! 

Hey there, @"Zein awada", happy Thursday! I merged your post under this thread, since many others also had the same question. Feel free to take a look at the existing info our superusers have shared, along with what has been suggested already, and let me know if you have any questions. Thanks!

Hi @"Pieterh", how are you today? I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thank you!

Hi @"Josi7", let's jump right into this! Can you visit your Backup page online, and check that the feature has been successfully disabled? Also, when you disabled it, did you choose to keep your content in the folders of your device, or leave it in Dropbox? Keep me posted, and we'll take it from there! 

Hi @"NickPT", you can always share your ideas with us. Where? 🤔 Right on this page. Just make sure to follow the "golden" tips when submitting your idea. If you need anything else, we'll be one post away. 

Amazing job on the screenshot, thank you @"brzoserr"! I can confirm that this email is indeed from an official Dropbox domain. It might have been automatically sent by mistake. If you managed to sign into your account, and checked that everything is the way it should be, then feel free to ignore it. 

Hello all! Happy Thursday. Your feedback, comments and concerns regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve Dropbox. We listen to your needs because it allows us to fully appreciate how…

Hi @"cbbb", no extra info. I just sent you an email. Reply back to me, and we'll take it from there. Cheers!

Hi @"gherson", I just sent you an email. Reply back to me, and we'll take it from there. Cheers!

Hi @"doppelgaenger_digital", thank you for the screenshot! Could you send me another one of this particular folder, and the files in it, being online-only, please?