Megan Dropbox Community Moderator

Hi @"thehoarder22", I hope you're doing well! Have you tried to restore your browser to its default settings and disable any browser plugins? Also, if I were you, I'd try an incognito tab on Chrome, to see if the behavior remains the same. Can you give this one a go, and let me know? Thanks!

Glad you managed to find what's best for you @"keg1"! If you need anything else, I'll be one post away! 

Hi @"dlsmith2827", I just sent you an email! I'll see you there. Cheers!

Hi @"Quiksylver", is it possible that you have two accounts, and you're using your Basic account with your desktop app? If I were you, I'd firstly use our self-serve look-up tool, in order to locate the charge. If it's another one of your accounts, and email addresses that you have access to, you could then try to sign-in…

Hi @"lbh301", when you visit your Backup page, do you also see the feature being disabled there too? Could you also send me a few more screenshots of what you see on the device, as you described it in your initial post? 

Hi @"MWilcox", according to the Dropbox desktop application preferences, where is the current location of the Dropbox folder? I am assuming the C drive, right? Do the sync icons appear in the old or new location? Also, you mentioned that the process stopped while transferring files. It might sound trivial, but was the…

Hi @"HAL900O", thanks for the updates, and for your patience on this! I'll keep an eye out, for any updates that you might have. 

Hey @"dalw", I'd be more than happy to look into this! Can you clarify the Dropbox version that you're using on your end? Also, do you have any screenshots that could demonstrate what you described, in order for me to have a visual too? Keep me posted!

Hi @"PZ_01", I hope you're doing well! Based on what you described, it sounds like this is a third-party app issue. We'll definitely keep it in the back of our heads, however this isn't something that's stemming directly from Dropbox, therefore we can't provide a resolution to it. I'd suggest that you quit Dropbox when you…

Hi @"ARQPPZ", I hope you're doing well! There's not an actual way for you to mirror the file, so both versions are identically syncing, however there are some workarounds. You can always copy the file, and keep a different copy in the two different file paths. However, if you update one version, the other one wouldn't be…

Hi @"bgolden126", I just sent you an email! I'll be more than happy to continue troubleshooting with you there. Cheers!

Hi @"ramona8000", before I send you an email, is it possible that you have taken a look at what @"elsar" suggested here? If not, can you give it a go? I'll be waiting for updates!

Hi @"Podblast", I just sent you an email! I'll be more than happy to continue troubleshooting with you there. Cheers!

Hi @"RF20", I just sent you an email! I'll be more than happy to continue troubleshooting with you there. Cheers!

Hi @"EMS3", thanks for posting here! Can you try a more advanced reinstall of the Dropbox application, to see if that helps? Let me know and we'll go from there.

Hi @"charrua4", I'm afraid that without access to your email address, we wouldn't be able to do much. For security reasons, you'd need access to it, so the only way to go on about it, is to do what Jay suggested, and re-create the email. 

Hi @"Ambercormier", would it be okay for me to reach out via email, in order for us to have a closer look into this?

Hi @"Bill007", in any case this seems to be related to how you tag content in your device. Therefore it would be related to the OS, and how it handles those tags, and files. Are you able to tag the content using our website? 

Ciao @"opaarchitettura", sei sicuro di non utilizzare un percorso file lungo, e che sia lungo meno di 260? Puoi dare un'occhiata a questo thread e all'articolo del Centro assistenza pertinente. -- Hi @"opaarchitettura", are you certain that you don't use a long file path, and that it's less than 260 long? You can have a…

Hi @"MrTacoPants", I hope you're doing well! We are still finalizing the pricing and packaging and will share more information as soon as possible. Thank you for your patience! 

Hi @"RF20", sorry to hear about that, and let's have a closer look! Have you tried all the troubleshooting steps mentioned throughout this thread? If yes, then would it be okay for me to reach out to you internally, in order for us to have a closer look into it? Keep me posted!

Hi @"Quiksylver", thank you for your patience! It seems the feature hasn't been enabled indeed. Now, did you have any progress with your app's syncing status? Also, when you visit your account's plan right here, what do you see in terms of your space? 

Hi @"charrua4", is it possible that you have any device currently connected to your Dropbox account, such as a computer or mobile device?

Hi @"keg1", happy Tuesday! Just to make sure we're on the same page here: your options are to either backup your Dropbox folder and migrate it to the new device, or use the website? Or do you wish to simply copy over the folder using Carbon Copy Cloner backup? You mentioned that you would just sign in to the new device the…

Hi @"dlsmith2827", welcome to our Community! Is it possible that you have taken a look at what @"elsar" suggested here? If not, can you give it a go? I'll be waiting for updates!

Hey there, @"hcheramie", I hope you're doing well! Have you noticed this behavior on a specific browser, by any chance? If I were you, I'd also try a different browser, or an incognito mode on your current one. One more question: how large is the file you're trying to upload? Keep me posted!

Hi @"Mebius", happy Monday! I see. Can you also take a look into my colleague's response and troubleshooting about a similar problem here? 

Hi @"fasdb", happy Monday! I just sent you an email. Reply back to me, and we'll take it from there. Cheers!

Hi @"Ilia Gildin", happy Monday! Have you checked and performed the steps Walter provided above, in regards to either disable your Vault feature, or remove any unnecessary Vaults? Let me know more!

Ciao @"opaarchitettura", potresti inviarmi un paio di screenshot di questo comportamento quando succede? -- Hi @"opaarchitettura", could you send me a couple of screenshot of this behavior when it happens?