Megan Dropbox Community Moderator

Hi @"clarkxgriswold", can you follow the steps Walter mentioned here? 

Hi @"DougCutler", can you try to copy a small folder, or maybe just a couple of files to another location on your device? When you do that, do you notice the same behavior? Also, you mentioned that you see no difference when the app is closed, therefore it's not likely that Dropbox is causing this issue. Had that been the…

Hi @"Brian A.12", I'd be happy to help! Can you let me know the app's syncing status, and the version that you're currently using? Let me know more, and we'll take it from there!

Hi @"ihdaihda", welcome to our Community, and happy New Year! Can I send you an email, in order for us to have a closer look into this together? Keep me posted, and we'll take it from there!

Hi @"SonnyP", I appreciate your details! I checked the entire thread, but I couldn't find anywhere mentioned, the Dropbox version that each device uses. Can you clarify, and let me know? You can do this by locating your Dropbox icon, next to your WiFi and then hovering your mouse there. In any case, it might be helpful…

Hi @"catstepmum", let's jump right into this! Is it possible that you're using two different Dropbox accounts: your old one, on the old device and a newly-created one, on the new device? What is the app's syncing status right now? You also mentioned something about a message that Dropbox would "disappear" tomorrow, can you…

Hi Rafael, I just sent you an email to your Community-linked email address. I'll see you there. Cheers!

Hi @"Family" User with problem, welcome to our Community! Can you walk me through the process that you follow? Are these the steps that you follow on your end? Have you tried signing out of the app, then back in, by any chance? Keep me posted!

Hi @"carijo", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions. Thank you!

Hi @"herrliedholm"! Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing. We'll update you shortly on this issue.

Hi @"norm3", it would backup the content in your Dropbox folder, and sync any changes to your account. 

Hi @"norm3", happy Tuesday! You'd need to enable the Computer backup feature. You can do this by following these steps. If you have any questions, let me know. 

Hi @"Jean B", could you walk me through the steps you take when moving content from the Files app? A screenshot of the exact error you get would also be helpful. 

Hi @"USMCSGT323", have you tried to rename the old Dropbox folder, then proceed? Also, when you say that your computer's Dropbox folder has more files than your online folder, could you send me a few screenshots, in order for me to have visual? Also, please check your app's syncing status and let me know what it reports. 

Hi @"Rafael Millan", I see. Thanks for clarifying! Can I send you an email, in order for us to have an account-specific look into this?

Hi @"cseow", thanks for the added info! Could you also provide a couple of screenshots of the behavior you described above, in order for me to have a visual of this? 

Hi @"AlsubaieMohammed", have you checked to make sure that there are no 'invalid characters' that could be preventing your files from getting synced? If I were you, I'd also try to sign out, then back into the app. 

Hi @"robn1", if I were you, I'd use this link in order to download the app from scratch. Can you give this one a go?

Hi @"MarissaW33", have you also tried an incognito tab on your browser, by any chance? Also, if you unstar an item, and then star it back, do you see it appearing in the Home Page, under ''Starred''? 

Hi @"tonyalt", I'd be happy to help! Do you have a rough idea, as to how many files are in this folder? If I were you, I'd also try to download the folder, using a different browser, so we can rule that one out. As for the content downloading as a zip folder, that makes sense, depending on the size of the folder, and…

Hi @"peter d.11", thanks for the ticket numbers! I can see that the second one is open, and running. I've passed my comments to the agent working on your case, and they should be with you soon. If you have any further info, don't hesitate to share it with them. If you need anything else, let me know! 

Hi @"MWilcox", before I answer your question, could you send me a few screenshots of what you described, in order for me to have a visual too? Although, I do think you're correct. 

Hi @"bagofchips", how are you today? Can you share your ticket number reference with me, in order to locate it on the system? Thank you!

Hi @"Tacitus24", thanks for the update! If the folder had no content in it, you did well for deleting it. In any case, keep an eye out, and let us know of any updates. 

Hey there, @"AlsubaieMohammed", welcome to our Community! Can you please check the exact sync status and version of the app for me? If you also click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything listed there? Let me know more, and we'll take it from there!

Hey @"xuser06", I hope you're doing well! Could you please clarify the exact OS of your device and the file-system and size of the external drive you're trying to backup? Also, what’s the app version of your desktop app, as well as its current syncing status? This will help me assist further. 

Hi @"RD photos", welcome to our Community! Can you walk me through the steps that you follow, in order for you to share links from Dropbox to Instagram? Also, when you say that you're not able to share, can you elaborate as to what happens now? Thanks a bunch!

Hi @"David125", how are you today? At the moment, there's not a default setting that allows you to change how shared links are created. You'd need to individually access them, and change the settings accordingly. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. If…

Hi @"MazzolaMj", I just sent you an ticket, in order for us to have a closer look into this. Thanks!

Hi @"DJohnsonPPI", at the moment you can't search using wildcards. However, you can always up-vote this relevant idea, that seems to fit your needs, based on what you described. I hope this helps!