Megan Dropbox Community Moderator

Happy Monday guys! Thanks for keeping us updated, and for sharing your finds with the Community. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"J Moynahan", sorry to hear about that, let's see how we can help! Have you tried contacting our Support team, about this? If so, feel free to send me your ticket number reference, in order to locate it in our system. Keep me posted!

Hi @"rmiz", how are you today? Could you clarify which version of the app you're using on your end? We need to make sure that you're not using the beta version, which could be causing such an issue. Keep me posted!

Hi @"peterpp", I hope you're doing well! I'm afraid that this is something outside the scope of our support. It'd have to do more with your MacOS settings, which you'd need to locate, and enable access to the app from there. If you have any questions, I am always here. 

Hi @"BB27", I just opened a new ticket number on my end for you. Keep in mind, that you should have received it to your Community-linked email address. Can you check, and respond back to me? 

Hi all, happy Friday! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Have a lovely weekend ahead,enjoy!

Hi @"yasminwest" & @"soonerjaj", welcome to our Community! Could you check to see if you are currently using the Dropbox Backup feature? It seems you might have accidentally enabled it. Your Backup page should give you a hint on this. This will help me to assist further!

Hi @"Mikewarriner", I'm afraid, no. Your latest message back to us, is the one mentioned above. Can you try again?

Hi @"Ian J.10", happy Friday! Which version of our app do you use on your end, and what is your OS? Let me know more!

Hi @"AgentOrange", when you try to respond back to me, you should be able to have a camera-like icon. If you click on it, you should be prompted to attach your screenshots here. Keep in mind that you might need to use your computer for this. As for the file search, I definitely see where you're coming from, and with that…

Hi @"AgentOrange", in regards to the first mention, about the info, and the details of your files, can I ask for some screenshots, please? As for your search question, we do offer a feature called full-text search, which allows you to search files by name, extension (file type) or keyword within the file. If you're on a…

Hi @"jmcgraw1409", and just to clarify, do you use the camera uploads feature, to upload content? Can you try using your cellular data, or a different connection, just to check if everything works smoothly then? 

Hi @"catstepmum", the email states that the transfer would no longer be active after 1 day, not that the content would be deleted. The link for that transfer would break. As for your desktop app on the new device, you should be able to link it to your Dropbox account (the one you used to use on the old device), and your…

Hi there, @"DougCutler"! I just sent you a ticket. Reply back to me, and we'll take it from there. Thanks! 

Hi @"Danny13", happy Thursday! Is your account a newly-created one? Also, are you able to see your existing Dropbox Paper documents, in your Paper app? Let me know more! 

Hi @"anotheruserhere"! As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS. The updated Dropbox for macOS app has been developed to adhere to the requirements as set out by Apple therefore this update was introduced to…

Hi @"clarkxgriswold", one more thing I'd like for us to try is an advanced re-install. Thank you for your patience, and don't hesitate to let me know if this gets things going or not. 

Hi @"LukeAI", I hope you're doing well! In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup? Let me know more!

Hi @"dsellers" & @"schroedernj", welcome to our Community! Since others have asked the same question, and faced what you're facing now; I have combined your post into this thread, in order to put everything in one place. Please feel free to review the previous suggestions made by others, as well as all of the…

Hi @"Travis yoder1981", I'd be happy to help! Can you clarify which platform you're using, in order to upload content? Are you on the mobile app, desktop app or website? Let me know more, and we'll take it from there!

Hi @"radenkovic", I just sent you an email. Reply back to me, and we'll take it from there! 

Hi @"joshualux", how are you today? Which version of our app do you use on your end? Could you also send me a couple of screenshots of what you described, in order for me to have visual too? Let me know!

Hi @"catstepmum", if you created a new account, and linked it to the new device, then that would explain why it's empty. Have you clicked on the above link I provided about the syncing status? Also, this email refers to Dropbox Transfer, not your Dropbox account.

Hi @"BradR", I'd be more than happy to help! Can you clarify the version of the desktop app that you have installed on the device? Let me know more, and we'll take it from there. 

Hi @"IGOTHACKED1", I just sent you an email! I'll see you there, cheers! 

Hi @"ihdaihda", I just sent you an email! I'll see you there, cheers! 

Hey @"MrPatrick1", how are you today? Based on what you described, it's true that an API would be the ideal match, in order to make it work, and fit precisely on your needs. You can always use Activity in your admin console, which would give you some insights in regards to shared content. And you could then check each…

Hi @"James_GT_22", I'd be happy to help! It might sound trivial, but have you tried re-starting your device, by any chance? What happens if you try to uninstall the app, then re-install? Let me know more!

Hi @"norm3", it will backup your Desktop, Documents and Downloads with Dropbox. That info is visible on the Help Center article I provided earlier, right here. 

Hey guys, I hope you're all doing well! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!