Megan Dropbox Community Moderator

Hi @"Yannic_Belgium_Europe", at the moment we don't have a specific time frame on this. However, your feedback has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can continue to improve. If you need anything else, let me know!

Hi @"gijo", could you send me a couple of screenshots, of what you see when you try to view your Backups using your respective file manager? Also, just to make sure we're on the same page, it seems you are able to view your backup when visiting your Dropbox account on your mobile app, right? 

Hi @"ellen", & @"boomfly"! Could you let me know which version of our app you use on your end? Also, Ellen, in regards to the error you got on your end, did it also happen when you tried to create a File Transfer using the app? 

Hi @dluptonmd, have you also responded, and communicated that to the email itself? Keep in mind, that I don't have a direct line of communication with Jake, in order to inform him about that. 

Hi @"ColeSnow", just to make sure we're on the same page, can you clarify if you try to move the Dropbox folder location? If so, did you try through the app's settings? Feel free to send me a few screenshots of the error you get in order for me to have visual; and walk me through the steps you follow on your end, when you…

Hi @"slan2718", thank you for your screenshot! Very interesting one. Do you have any antivirus programs running, or firewalls that could be causing this, because it doesn't look like a Dropbox error, as far as I am aware. Get back to me, and we'll have a closer look into this!

Hi @"simplyvince", happy Tuesday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so we can continue to improve. I hope this helps!

Hi @"Stew88", thank you for your patience! The Team got back to me, and confirmed that at the moment, the "Find in Page" feature would be the only way to achieve what you mentioned. However, I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, I'll be one post away!

Hi @"Mikewarriner", can I send you an email, in order for us to have a closer look into this? 

Hi @"Thierry3", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions. Thank you!

Hi @"TPerkinsFilm", I hope you're doing well! Would you mind clarifying how exactly you're uploading the files? Do you use the desktop app, mobile app or website? If you want to send me a screenshot of the error message you get, that'd be great too. Keep me posted, and we'll take it from there!

Hi @"aashish gambhir", let's see what we can find on this! Do you have a transaction ID of the charge? If so, have you tried to locate the charge, using our self-serve look-up tool? I'm suggesting this, in case you accidentally have two Dropbox accounts, and you upgraded the wrong one. Keep me posted!

Hi all, happy Monday! For anyone that's still struggling with space being used incorrectly on their Dropbox account (and if you haven't already tried that), can you try to delete folders within the following link: https://www.dropbox.com/backups/PC? If the issue remains, don't hesitate to let me know!

Hi all, happy Monday! For anyone that's still struggling with space being used incorrectly on their Dropbox account, can you try to delete folders within the following link: https://www.dropbox.com/backups/PC? If the issue remains, don't hesitate to let me know! 

Hi @"rmiz", have you taken a look into this Help Center article, by any chance? 

Hi @"Danny13", for your case, your Paper app should show you a different structure, with all of your Paper files there (that are separate from your Dropbox files). Unless, it's a newly created Dropbox account, which would then have the new structure of Paper, with all the content integrated in the Paper app. I hope this…

Awesome news @"clarkxgriswold"! If you need anything else, let me know! 😎

Hi @"Angelwing", how are you today? Here is how you can change the language on your Dropbox account. Keep in mind, the device's settings might play a role into this too. Keep me posted on the results! 

Hi @"WVU90SAM", thanks for posting here today! I'm afraid that the same behavior remains now. The Team folder would be visible, it would just show as a locked folder. What you could do, is what you already mentioned: move the content under your personal folder. Your feedback regarding this has been very valuable and I will…

Hi @"matdrums", sorry to hear you're having issues with this. Can you try the steps Walter provided here, in order to restore your purchase, and let me know how it goes? Keep me posted!

Hi there, @"nataliaz", I'd be more than happy to answer this one for you! Since your Backup page online is empty, and based on everything that you described it sounds like you haven't enabled the feature. Also, it's normal to see Manage backups, even if the feature is not enabled. I hope this clarifies! 

Hi @"boomfly", how are you today? Interesting! You mentioned, that the files in that folder are offline. Could you clarify if you meant that they're available offline, or offline-only? Also, which version of our app do you use on your end? Let me know more, and we'll take it from there!

Hi, @"tareqnashashibi " how are you today? It might sound trivial, but have you tried signing out of the app, then back in? If not, can you give this one a go? Let me know of the results! 

Hi @"Grifo98", welcome to our Community! Keep in mind, that the way you sync files, especially the settings that you apply on the files, and folders on each device, is unique. With that being said, when you make the file available offline, doesn't it stay that way? Can you check your app's preferences, under the Sync tab,…

Hi @"Andrew691", sorry to hear about that! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Keep me posted!

Hi @"severard", welcome to our Community! Just wanted to ask if you still face both of these issues, or if you managed to access Dropbox Passwords on your Moto G9? Do you still face the white screen? As for the notification, you should be able to receive it on your Android. If you didn't, could you try to close and re-open…

Hi @"melissajh09", happy 2023 back to you! In regards to the live person to talk to, I'm afraid that your support options depend on your Dropbox subscription. You can see more here. As for your charges, I'm happy to help with that. You mentioned that you have submitted tickets already. Could you send me some ticket number…

Hi @"QuestionBox", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions. Thank you!

Hi @"Stew88", I'd be more than happy to help! Give me some time, to double check my info with our Team, and I will get back to you shortly. Thank you for your patience! 

Hey @"dansemacabre", let's jump right into this! Could you try to open the link, using a different browser than the one you did before? Also, is there any chance, that the person that sent you the link has either moved, or deleted the content or shared link? Let me know more, and we'll take it from there!