Megan Dropbox Community Moderator

Hi @"HouseBlend", let's jump right into this! How are you trying to open these online-only files? Are you double clicking on them, or right-clicking the file or folder and selecting Make available offline and then trying to open them? Feel free to also send me a screenshot of the error you mentioned above. Keep me posted!

Hi @"Josephine9", let's jump right into this! You mentioned that you use the StyleNote pro app. Could you let me know the process you follow on your end, in order to upload the content directly to Dropbox? Do you use the Dropbox app, and try to upload content from there, or do you do it directly from the StyleNote app? If…

Hi @"jendavisfromca", I'd be happy to look into this for you! Are you trying to access Dropbox Passwords on your browser, or mobile app? Also is it a new installation by any chance? Could you send me some screenshots (without disclosing any personal info) that describe, and show what you mentioned? Keep me posted!

Hi @"sok123", I hope you're doing well! Can I reach out to you internally, in order for us to have a closer look as to what could be causing this? Keep me posted!

Hi @"jinn", thanks for posting to our Community! We are aware of this issue affecting Windows 10 + Windows 11 users in which thumbnail previews for Online-Only files are not generating within File Explorer. Dropbox engineers are aware of the problem and are working on a solution. We'll provide updates as soon as we receive…

Hi @"silvia24", I'd be more than happy to help! First off, if you make sure that the app is indeed uninstalled from the device, you can go ahead and take any action to the Dropbox folder, or the file without that action affecting your content online. Now, in order to solve what could possibly be going on here, you'd need…

Hi @"fenulagg", I hope you're doing well! Interesting behavior. Could you clarify the version of the app that you're using on your end? If I were you, I'd try to restart my device, then try again. Also, could you give me some example file paths of the content that you deleted when you noticed this behavior; just to clarify…

Hey there, @"AURA Systems", welcome to our Community! Great troubleshooting steps on your end. No need to access the registry as of yet. Keep in mind, that Selective Sync conflicts happen, when you create a folder with the same name and location as an unsynced folder that you removed using Selective Sync. Have you checked…

Hi @"imxplorer", welcome to our Community! I'd be more than happy to help with that. Give me some more time, to check with our Team about this, and I will get back to you, once I have a response. I appreciate it!

Hi @"Db4z9x", thanks for posting here! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. Keep in mind, that this isn't a Dropbox specific problem, but a restriction each OS sets, about limited characters. You can use all the characters when…

Hi @"cfb1", I hope you're doing well! Is this the full error log you're receiving on your end? If not, could you reply back with the entire error log you see, when you click the blue hyperlink within the message pop-up? If I were you, I'd also try an advanced re-install, in order to remedy this. Keep me posted, and we'll…

Hi @"gijo", not seeing your Backup content in the home page for your third-party apps, seems expected due to some latest changes. Keep in mind that, the link to your Backup that was in your files page was removed. It should now be accessible via the link Jay provided earlier, and for your mobile, it should be under the…

Hey there, @"Yellowfields", I hope you're doing well! It might sound trivial, but have you tried uninstalling, and then re-installing the app? If you could also send me a couple of screenshots, I'd appreciate it. Thanks a bunch!

Hi @"matsuli", I just sent you an email. I'll be happy to troubleshoot further with you there. 

Hi @"Mikewarriner", I just sent you an email. I'll be happy to troubleshoot further with you there. 

Hi @"matsuli", could I send you an email, in order for us to have a closer look into this? 

Hi @"mirismile", how are you today? Can you walk me through the steps that you take when this behavior happens? Are you trying to share content from the Files app, and vice versa or do you follow a different route? If you could also let me know which OS you're using, along with your Dropbox version of the app, that'd be…

Hi @"Ash_mz21", welcome to our Community! Have you tried all the troubleshooting steps mentioned throughout this thread? I'm asking, because I would like to know what you've already tried on your end, before we proceed. Keep me posted, and we'll take it from there!

Hi @"Randy90", how are you today? Can I reach out to you, in order for us to investigate further via email? Keep me posted!

Hi @"LHM1", I hope you're doing well! You should be able to have the option to not show again, or to replicate the same action for all of your files. Which OS are you using at the moment? Could you also send me a screenshot of what you see on your end, when you try to purge an online-only file? Keep me posted!

Hi guys, for anyone still facing this, can I send you an email, in order for us to have a closer look into this?

I see, very interesting! Would it be okay for me to reach out via email, in order for us to look into this, Ellen? 

Hi @"Alison12345", keep in mind that there's no way to share a folder that already contains a shared folder. That could be the culprit of your problem. If you'd like to give them read-write access to the parent folder instead, you can unshare the subfolder, and then share the parent folder. 

Hi @"kegloadam", can you clarify if the folder is shared only over the network, or if it's a shared folder in Dropbox too? Do you simply want to have the files located in Dropbox, and share them over your local network to be accessible for other users? 

Hi @"Raphael J.1", thank you for sharing your feedback with us. I understand that you are not happy with the Dropbox for macOS update. However, it is not possible to revert to the previous version of the app, once the change is universally made. The updated Dropbox for macOS app has been developed to adhere to the…

Hi @"CoffeeAndTV", welcome to our Community! You can take a look at your account's plan page, and see what is taking up space there. Can you check, and let me know? Thanks a bunch!

Hi @"Björn H.2", could you clarify the steps you took, when trying to upload content using the Files app? Also, where is the folder that you want to copy/move the content from? Is it in your documents, or photos maybe? 

Hi @"HannahT", welcome to our Community! Which country (and currency) are you upgrading from? It'd also be important to know, if you're trying to update an existing card, or purchase a new plan altogether. Keep me posted, and we'll take it from there!

Hi @"dluptonmd", I was able to check. Keep in mind that Jake will get back to you. Advanced agents might need up to 24 hours to reply back, because of their workload. Keep an eye out on the ticket, and keep us updated once you hear back from the team. 

Hi @"jhedleyj", I hope you're doing well! You mentioned that you re-installed today. Do you mean that you enabled the feature again, or that you re-installed the desktop app? If you check online, are you able to see the content there? Let me know more, and we'll take it from there!