Megan Dropbox Community Moderator

Hi @"adrian29630", I'd be more than happy to help! Just so we can clarify if they shared folders with you, or a file request, could you possibly check the email you received, in order to upload content to their account? Did it look something like that? If you could share a screenshot with me, that'd be amazing. (Just make…

Hi @"cathykl", welcome to our Community! At the moment, Dropbox doesn't offer what you described, since there's no functionality to create a site map, directly through us. You might be able to work with a third-party app, in order to do that. I'll keep your question open, so others can share any vital knowledge on this.…

Hi @"Christian D.", how are you today? Your comments on shared links have been quite helpful, and I will do everything I can to ensure that your voice is heard. Before I do, allow me to ask: you mentioned that you keep working on the private report, after sharing the file. From the example you mentioned, it sounds like you…

Hi @"Steve Conard", welcome to our Community! As you already guessed, there's no way to stop an active folder/file from syncing, once the process has begun. You could pause the syncing of the app, but at some point, you'd need to resume. What I'm thinking, that could be used as an alternative, is this: You can choose a…

Thanks for the speedy update @"SIRADA"! Can you try to quit the Capture app, then relaunch it and attempt a new screen recording?

Hi @"martinHa", awesome news! If you need anything else, you know where to find me! 😎

Hi @"sarah2023", one more thing for us to check. Do you have enough space on the device, in order to save the file?

Hi @"Saffyron", I'm here to help! It sounds like you might have accidentally enabled Computer backup. Could you check here if this is the case? If this is indeed what has happened here, feel free to use the steps mentioned in this Help Center article, in order to disable it. Let me know more, once you have an update!

Hi @"SIRADA", sorry to hear that you‘re having issues with this! Can you confirm that you‘re running the latest version of the app? You can check this by following these steps: * Open Dropbox Capture. * Click“⁝”(vertical ellipsis). * Run any pending updates. * Re-launch Dropbox Capture. Can you also ensure there is enough…

Hi @"sarah2023", I know that this might sound trivial, but have you tried restarting your phone? If I were you, I'd uninstall the app, reboot and install again. Can you give it a go, please? 

Hi @"AFF", let's jump right into this! Can you let me know your phone's OS, and the version of the Dropbox app that you're using on your end? Also, could you send me a few screenshots, in order for me to have visual too? Let me know more, and we'll take it from there!

Hi @"martinHa", welcome to our Community! Are you referring to the small icon, that's located next to your WiFi that looks like this: Or the kinda bigger icon, that would look like this? In case you're talking about the first icon, then that'd be perfectly normal. When you click on the first icon, on the pop-up window, you…

Hi @"SausageRoll111", I'd be more than happy to help! If you take a look at this Help Center article about the official Dropbox domains, you'll see that em-s.dropbox.com is an official Dropbox domain. Therefore, the informative email seems to be coming from us, indeed. I hope this helps!

Hi @"smash-rides", welcome to our Community! You mentioned that this happens when you try to take some actions on our website. Could you clarify what you're trying to achieve, when this happens? Also, have you tried a different browser, or an incognito mode on your current one? Keep me posted!

Hi @"Wilbur1", sorry to hear about that! Do you happen to have any old devices, that might be linked to your Dropbox account? Your best option would be to contact your old email provider, and see if they can recover or recreate your old email address. Can you try that? Keep me posted!

Hi @"JPCDB", do you get a specific error when you try to edit the files? If so, could you send us a screenshot? As for the option to open the file in a respective app, it would be on the bottom, right part of a screen while you preview the file. A little, upward sideways arrow. Can you check?

Hi @"nikkilewis", does this happen with all your Google docs, or just some of them? Also, are you accessing these files directly from your account, or through a shared link? 

Hi @"RStephens", thanks for letting me know more! I just checked, and it seems a support agent has just responded back to you with further instructions. If you are still unable to receive the verification email, please respond back to the ticket, and let the agent know. 

Hi @"Morgs", I'd be more than happy to help with this! When you try to open the file, using Microsoft's Outlook, do you get any specific errors? Feel free to send me a few screenshots, if you do. You also mentioned that the .msg files have been saved in Dropbox from a PC. Are they currently in your Dropbox folder, on your…

Hi @"anotherprofile", how are you today? This is essentially expected behavior when you sort content by name that the folders come first. I'm afraid that there's not another setting that you can use, in order to avoid that. Have you tried sorting content, using a different way? I'll forward your feedback to the appropriate…

Hi @"csalavarria", welcome to our Community! Yes, you should be able to achieve that by using a File Request. That way, you can request content from people, they should be able to upload content in the folder, all that without seeing any of the folder's content. If you have any questions, let me know!

Hi @"AliW1", I hope you're doing well! All one of you has to do is essentially upgrade to Dropbox Family plan. Once you do that, you can then invite the rest as members to the account. With the Family plan, each family member has their own Dropbox account where they can securely store and organize their files and folders.…

Hi @"DTPM", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. At the moment, you can have one Business account and one individual linked to your Dropbox app, as Hannah mentioned here. All you'd need to do is pair the…

Hi @"Superglen", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what others have suggested, and let me know if you have any questions. Thank you!

Hi @"HouseBlend", awesome, I am glad this workaround works for now! Keep in mind that Dropbox engineers are aware of the problem you mentioned, and are working on a solution. Sorry for any inconvenience this is causing. I'll update you shortly on this issue. Thanks!

Hi @"RStephens", could you send me your ticket number reference, in order for me to locate it on our system, please? 

Hi @"Sergiolopezfineart", could you send me a couple of screenshots of what you see when you click on the page Hannah gave you? I'd also appreciate some screenshots of the Desktop folder's properties, in order for me to have a look. 

Hi @"lisaklingner", welcome to our Community! Your feedback regarding our shared links has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your thoughts to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"megatron1003", let's jump right into this! Can you perform an advanced re-install for your device, and let me know how it goes? Keep me posted!

Hi @"k6ncx", let's look into this! Did you share the folder using the steps mentioned here? If you used a different way, don't hesitate to let me know. I'd also appreciate some screenshots of what they see when they open the folder, and what you see. Keep me posted!