Megan Dropbox Community Moderator

I just responded back to you @"impossiblefunky". 

Hi @"Julian G.2", I'm afraid, it is not possible to revert to the previous version of the app. The updated Dropbox for macOS app has been developed to adhere to the requirements as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future. I’ll be…

Hi @"cjsmall", I will pass on your comments to the relevant departments so that we can further improve our product. Thank you!

Hi @"abhishek anand", I just sent you an email, in order for us to have a closer look into this. Reply back to me, as soon as possible, and we'll take it from there. 

Keep an eye on this, and let us know if you come across any problems in the future @"kyle88204"! 

Hi @"Julian G.2", what you described is normal behavior with the new Dropbox for MacOS. You'd need to change content manually, since there's no default setting for it. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi @"dreamerer", if you didn't try to upload to Dropbox directly, or another website, could you then clarify the steps you followed? 

Just sent you an email @"impossiblefunky"! I'll see you there! 

Hi @"impossiblefunky", interesting behavior. Could I send you an email, in order for us to have a look? 

Hi @"Kath8", let's see what we can find on this! As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should…

Hi @"JanetE1", how are you today? At the moment, you wouldn't be able to tag content using the Photos tab. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. When it comes to organizing your files using the Photos tab, you should have the option to choose to sort them…

Hi @"KimmeL", I'd be more than happy to help! When you say that the app isn't syncing, could you check the version you're using along with the sync status, and let me know what they report? Now, in regards to your question, it would be safer to keep a copy of the content that hasn't been synced online. You can double check…

Hi @"jxrgen", did the content switch to offline after this? You also mentioned changing the system extension, in the online mask. Could you walk me through the steps you took, in order to achieve that, please? 

Hi @"tupham", welcome to our Community! At the moment, you wouldn't be able to mass-share content all at once, I'm afraid. I'll forward your feedback to the appropriate areas so we can continue to improve. I hope this clarifies! 

Hi @"felicitys", happy Tuesday! Is the content that you're missing, entirely gone from your Dropbox account or you can't see it, under your desktop/mobile app? When you say that you upgraded, do you refer to your Dropbox subscription, or your desktop's OS? Let me know more, and we'll take it from there!

Hi @"endofthepier", welcome to our Community! Based on what you described, it sounds like you have the Camera uploads feature enabled. Can you check the steps provided here, in order to disable it? Keep me posted on the results! 

Hi @"AS75", depending on the file size, it could go up to 50, correct. What is the type of the graphics in the PDFs that you're looking at? Do you have a screenshot of how the content previews when you try to open it using a PDF viewer, versus online on Dropbox?

Hi @"SIRADA", would it be okay for me to reach out via email, in order for us to have a closer look into this?

Hi @"bocoo", you mentioned that you have been accessing Dropbox through the website. Is the Dropbox app installed on the repaired device right now, or do you simply use the website on the computer? If so, could you locate your Dropbox icon, next to your WiFi icon, and hover your mouse there? Hi @"jepike777", you mentioned…

Hi @"Kevin W.37", sorry to hear about that! Is it okay, if I reach out to you via email, in order for us to have a closer look? Let me know!

Hi @"Macnerdy", you mentioned share sheet or directly from the app. Could you walk me through the steps you follow when uploading content, in each of the cases, please? 

Hi @"Garryx", I just sent you an email, I'll see you there. Cheers!

Hi @"GraceEvans", I just sent you an email, I'll see you there. Cheers!

Hi @"joyce9282", sorry to see you're having trouble with our desktop app. Can you please check the exact sync status and version of the app for me? If you also click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything listed there? Let me know what you find and we'll…

Hi @"Garryx", could I send you an email, in order for us to have a closer look into this, and hopefully resolve your issue? Let me know more!

Hi @"Warren" green, you can always go with that path. However, you can ask for a refund for your Dropbox subscription, directly from Dropbox. You can contact Dropbox Support directly. Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues.…

Hi @"MauriceSPC", how are you today? At the moment, this isn't possible. However, it sounds like a great feature request! If you have some extra time, feel free to post this under our "Share an idea" section, in order for other users to upvote it. And who knows, this might end up becoming a feature thanks to your help. I…

Hi @"smash-rides", I'm glad you managed to find the culprit of this. I'll forward your feedback to the appropriate areas so we can continue to improve. Have a lovely weekend ahead,enjoy! 

Hi @"silvia24", don't worry and definitely take all the time you need! I would also suggest an external hard drive if you're not feeling confident. Test everything out, and let me know more, once you've gathered all the info. 

Hi @"alimaybar", welcome to our Community! It should work like you mentioned: oldest to newest. Which OS do you use at the moment, and what is the Dropbox version that you have installed on your device? Also, do you use the desktop app, or mobile app to upload content to your account? How do you sort files within the app?…