Megan Dropbox Community Moderator

Hi @"pk_nyc", let's look into this! Does this happen with all of your Transfers, or just a specific one? Do you see this warning when you try to send people a File Transfer, or when they send you one? Let me know!

Hi @"JimFuoco", can I send you an email in order for us to have a closer look into this? 

Hi @"kgrafer", happy Monday! Do you happen to have the ticket number reference, from your inquiry? Keep me posted!

Hi @"pamchromebook", I hope you enjoyed your weekend! Keep in mind, that as Hannah mentioned, Chromebooks can't handle our desktop app, and the app installed there is mostly similar to the mobile app. Did you install the app via the Playstore on your device? I'd also appreciate a screenshot showing me how the files are…

Hi @"Peter Farren", let's look into this! Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from? Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch! 

Hi @"cbcollins", how are you today? You'd need to manually change the link, by adding raw=1 at the end. When you say that it does nothing, have you also tried accessing the link, using an incognito tab on your browser, and signed out of all accounts? What happens when you paste the link there? Keep me posted!

Hi @"Redalong", I just sent you an email. I'll see you there!

Hi @"scrapbooker", thank you for the screenshot! What is the version of the app that you're using on your end? Have you tried to sign out of the app, then back in? Keep me posted!

Hi @"AnitaBez", let's jump into this! Were the files synced to your account online, before you decided to delete them? Do you have Computer Backup enabled for your account? Also, if I were you, I'd check my account's deleted files page for any missing content, can you try this? Keep me posted!

Hi @"tzellers", thanks for the info! Could you send me a screenshot of the pop-up or message you get, asking you to authenticate the folder? It'll help me get a clear visual. 

Hi @"Hanif01", how are you today? Can you let me know more, in regards to the app's syncing status, and how long it's been like that? Keep in mind that you can adjust the app's bandwidth, by following these steps. Keep me posted!

Hi @"AgentOrange", I just sent you an email. I'll be happy to continue troubleshooting there. 

Hi @"ruralwannabe", keep in mind that the Computer backup feature can't be enabled on its own, without you allowing this to happen. If you choose to disable Backup, you can allow for your file paths to revert back to how they were on the device. Another thing to note is that when you backup content inside your Dropbox…

Hi @"Anderssssf", you can see more in regards to selective sync right here. Keep in mind that you can't use the feature on your Backup folders. 

Hi @"Shawn G.2", unfortunately this would be outside the scope of our support. You'd need to have access to the library storage of the other profile for this to work, and we can't guide you with this.

Hi @"sarah2023", can you try to save another video of the same type? Does it work? Do you have a rough idea, as to how large the video you're trying to export is? Lastly, let me know if you're using WiFi or cellular data. 

Hi @"IvanaO", welcome to our Community! Do you see any icons at all, when you open your Dropbox folder? Feel free to send me a screenshot of the files and folders in there, in order for me to have visual too. Also, what is the app's syncing status while we speak? If I were you, I'd also try to reboot my device, just in…

Hi @"Geoffrey F.", let's jump right into this! How long has it been like that? Normally, the app should move forward from the set-up window, and begin syncing. Keep me posted, and we'll take it from there!

Hi @"andrejbubo", welcome to our Community! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Thank you!

Hi @"Sarawut Burapapat", thanks for posting here! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"patrick27", let's see what we can find together on this! What version of the Dropbox app is installed on your device? Also, what is your OS at the moment? With a quick look through your camera roll, and the content that has been uploaded to Dropbox, do you see any missing pictures or videos? Keep me posted!

Hi @"AS75", since this looks to be closely related to the size of the PDF, I'll forward your feedback to the appropriate areas so we can improve how this works. Have a lovely weekend ahead,enjoy!

Awesome news @"KimmeL"! If you need anything else, let us know. 😎

Hi @"MikeDodson", I suggest that you check your account's security page for that. Also, if the app is uninstalled from the device, that is another sign too. 

Hi @"finnstru", how are you today? What is the version of the OS you're using on your end, and what about the Dropbox version installed there? Could you please check if toggling the camera uploads option off-on makes a difference at all? Does the app stop uploading the images when it is in the background, when the phone is…

Hi @"andyandy8", how are you today? I think that the best way to go on about it, would be for you to use a File Request. That way, you can request content from said person, they'd add it to your account without them being able to see, download or edit content in the folder. I hope this helps! 

Hi @"ronaldcoleman", let's look into this! Do you try to upload the content manually, or using camera uploads? Have you tried clearing the app's cache (you can visit the app's settings to do so) and then restarting your device? Keep me posted!

I just checked and it seems our email was closed due to inactivity, since you didn't respond back to me @"BB27". If you wish, I suggest you follow Walter's steps as mentioned here, in order for you to open a new ticket number. Thank you!

Hi @"Natacha B.", I hope you're doing well! When you mention the dropbox.com folder, could you give me some additional info, since I am not too sure what you're talking about? Are you able to access your content, and account online? Have you tried accessing the link @"Rich" provided above? What do you see there? Also, can…

Hi @"Billth", sorry to hear about that! You'd need to access the app's preferences, using the little Dropbox icon located on the menu bar. If you're having trouble locating that, I'd be more than happy to troubleshoot with you further on this. Have you tried restarting the device, or uninstalling, then re-installing the…