Megan Dropbox Community Moderator

Hey there, @"doctormacc", happy Friday! Could you send me a screenshot, in order for me to have a visual of this? Are you referring to the online-only grey, cloud icon as shown in this Help Center article? Keep me posted! 

Hi @"b_in_vt", thank you for clarifying! It seems that you were utilizing our Backup feature on your old device. All you'd need to do would be to enable it again for your Downloads folder on your new device, and you should be set. Can you give it a go? 

Hi @"Dave in SD", thanks for posting here! When you try to respond back to me, you should have a little camera-like icon. If you click on this, you should be given the ability to attach your screenshots. Can you try this? Thanks a bunch!

Hi @"agilmore", welcome to our Community! How long has this been happening for? Are you able to share any content in your Dropbox account? It sounds like your sharing abilities have been temporarily banned. Could you check your email address, for any Dropbox related emails there? Let me know more!

Hi @"JPerry", how are you today? We don't have a way to turn off notifications for the entire team right now. As a workaround, each individual user on the team can turn off their own notifications. Would you mind clarifying what type of notifications you're talking about, so I could maybe give you some workarounds, if…

Hi @"dominic k.2", happy February 2nd! Can you try out the steps my colleague provided here, and let me know if this worked out for you? In case this made no difference, feel free to send me a couple of screenshots, demonstrating what you see on your end. Keep me posted! 

Hi @"nileod", overall I can't tell you that aliases are Dropbox friendly, or supported. You can definitely continue on the same route that you are already doing, since it sounds like the way to go. However, from the Dropbox-related perspective, there are no specific steps, that I could give you in order to help with this.…

Hi @"ajw1100", I'll be happy to give you an example. If you have a file that's 2GB, and you delete it from your Dropbox account, then the account is automatically empty, provided that you have a Basic account with 2GB of quota. However, there's no need to permanently delete that same file. Since it's already been deleted,…

Hi @"Mona_Protea", thanks for posting here! Could you send me a couple of screenshots demonstrating what you see on your end, when trying to search for files? Keep me posted, and we'll take it form there. 

Hi @"hillel", can you try to access this link: https://www.dropbox.com/backups/PC ? Do you see any content there? If so, feel free to delete them. Keep me posted!

Hi @"marcvarc", thank you for the screenshots! Weird behavior indeed. if you go up a folder and look in the Documents under your user folder, what do you see there? Can you send me some screenshots? Do you have any syncing icons there? When you access your Documents folder in Dropbox, do you see a Documents-local folder…

Hey there @"David Harries", sorry to hear you're having issues with this. Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? You can also check to see if any plugins or add-ons may be interfering, by disabling them temporarily. Thanks!

Hi @"Manjunathc", thank you for the screenshots! Based on the screenshots it seems you don't have enough Dropbox space to add the content to Dropbox. Did you have the chance to access your plan page https://www.dropbox.com/account/plan ? What do you see there? 

Hi @"ajw1100", these type of emails get sent when you're slowly reaching your allocated quota. Provided this wasn't the case, then it might have been a false alarm. Now, as for the content you removed: keep in mind that deleted content frees up space in the account. No need to download the content, then delete it. Since…

Hi @"atvuong", I hope you're doing well! Have you made sure that Chrome is up-to-date? Also, if you try to clear the cache, or disable any plug-ins, do you notice any difference? Keep me posted!

Hi @"JavierAutos", do you see the option on the far right part of the screen? If not, can you try accessing the same link, using a different browser maybe? 

Hi @"ptetta", happy February 1st! Are you referring to Spotlight? Which version of the Dropbox app you have installed to the device? Any screenshots you want to share, that demonstrate what you mentioned, and what you see when you try to search for a file, are welcome. Let me know more, and we'll take it from there!

Hi @"RichT", & @"AlexisE", how are you today? Could you clarify the version of the desktop app that you're using on your end, and send me a screenshot of the event logs you see on your end too? Keep me posted, and we'll take it from there! 

Hi @"Manjunathc", I'd be more than happy to help! Could you let me know what your plan page reports? If you feel like it, you can also upload a screenshot. Let me know more, and we'll take it from there! 

Hi @"JavierAutos", thanks for sending us these screenshots! Could you try what I suggested above, and access this link: https://www.dropbox.com/backups/PC ? Do you see any content there? If so, feel free to delete them. Keep me posted!

Thank you @"rmatdrop"! I've located it on our system, and passed my comments to the agent working on your case. If you need anything else, let me know. 

Hi @"amberdeann", if you have access to the email address linked to your Dropbox account, you should be able to reset your password. Did you manage to access the account? Also, could you send me a screenshot of your plan page, and what it reports? Can you try to delete any folders within the following link:…

Hi @"rmatdrop", awesome news! If you want to send me your email, in order for me to locate it on our system, don't hesitate to do that.

Hey @"Geoffrey F.", I understand that this isn't ideal, but I definitely want to help you with that. I'd suggest that you uninstall the app, and try to install it again, using the offline installer. If you end up giving this a go, let me know. 

Hi @"Oscar Fogelstrom", it's rather odd that you see them as zero bytes on the website too. If you try to check for the previous version of any of those files, are you able to find anything there? 

Hi @"Hil", I'll forward your feedback to the appropriate areas so we can continue to improve. In other news, I see from your initial message here, that you managed to connect with our Support, right? 

Hi @"kheberg", could I send you an email, in order for us to have a closer look into this? 

Hi @"marcvarc", let's jump right into this! Just to make sure we're on the same page, and that I understood this correctly: you have a Documents folder both inside your Dropbox folder, and outside of it, in a path called Documents- Local? What is the app's syncing status currently? Also, could you send me some screenshots…

Hi @"Very_Upset", sorry to hear about that! I'd be more than happy to help. Feel free to let me know more, about the situation you're facing. Thank you! 

Hi @"fvargas", thanks for posting here! Your feedback regarding camera uploads has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you!