Megan Dropbox Community Moderator

Hi @"Tfrancis1"! Awesome news to know that you managed to resolve this with our Support. If you need anything else, I'm always here! 

Hi @"MarcusP73", I just sent you an email. Feel free to respond back to me, as soon as possible. 

Hi @"BillyG", I hope you're doing well! In the Help Center article that Rich provided above, you can follow the steps mentioned there, in order for you to manage Backups, and check who has the feature enabled or disabled on their end. You'd need to go through that info, and gather the names of the members that currently…

Hi @"BP6", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Let me know more!

That's what I like to hear (or read in our case) @"Kang1943"! Amazing news. If you need anything else, don't hesitate to reach out to me. 

Hi @"MarcusP73", can I possibly send you an email, in order for us to have a closer look into this?

Hello all! We are currently exploring ways to allow users to access the Upload button at any time. In the meantime, would you mind if i reached out to your email to look into this further? Keep me posted!

Hi @"Kang1943", welcome to our Community! Could you try to sign out of the app, then back in? Just make sure you have a backup of the content that hasn't yet been synced to your Dropbox account online, just in case. Keep me posted on the results! 

Hi all, happy Tuesday! I hope you're doing well. For anyone facing this issue, would it be okay if I reach out to you internally, in order for us to have a closer look into this? Let me know

Hi all, happy Tuesday! I hope you're doing well. For anyone facing this issue, would it be okay if I reach out to you internally, in order for us to have a closer look into this? Let me know! 

Hi @"MarcusP73", thanks for your speedy response! Can you let me know the exact path of the .dropbox_bi. folder? Any screenshots are welcome! Also, could you right click that folder and then Get Info to see the full size on disk? Now as for the external hard drives, you earlier mentioned that you wish to disable that…

Hi @"JT Ow", welcome to our Community! I just sent you an email. Feel free to have a look and respond back to me as soon as possible. Thanks a bunch! 

Hi @"likehu", does this happen on the web, and our apps too? Could you send me a screenshot too? 

Hi @"Done", I'd be more than happy to help! Since you contacted Apple, and under your subscriptions in the app store, the trial shows as cancelled, you have nothing to worry about. The changes will reflect on your Dropbox account, once the account is no longer part of the trial, and that would be on February 11th. I hope…

Hi @"likehu", how are you today? Is your Dropbox account also in Chinese, or not? You can check your account's settings for this. Do you see the name displaying in Chinese all over our platforms, such as mobile, web and desktop app? Feel free to also send me a screenshot, so I can have visual of this. Thanks a bunch! 

Hi @"RagnheidurB", how are you today? Welcome to our Community! Is there any chance you have two Dropbox accounts under different email addresses and you’re currently signed in to the wrong account? Also, did you upgrade your Dropbox account directly via our website or the App Store/Play Store instead? Keep me posted.

Hi @"MarcusP73", let's jump right into this! Could you clarify the app's syncing status as we speak? As for your .dropbox_bi, is this where your external drive content are syncing to? If you access your Backup page, what do you see there? Feel free to send me a few screenshots, so I can have visual too. Keep me posted, and…

Hi @"deckard", I apologize for the delay! It seems this is expected due to recent changes. If you need to change permissions, you can see more about this here. I hope this clarifies. 

Hi @"JimFuoco", just sent you an email, I'll see you there. Cheers! 

Hi @"Ninja_moon3", I hope you're doing well! It seems you're trying to download a shared link. Due to the size, it wouldn't allow you to download it, since it's larger than 20GB. You can click on the "Save to my Dropbox" option instead, to add a copy of the files to your Dropbox account. The files in the link will be added…

Hi @"stmagh1990", no worries! Could I send you an email, in order for us to have a closer look into this? 

Hi @"DiMarco", you can click the Dropbox icon in your menu bar in the top right corner of your screen. Then click your avatar (profile picture or initials) in the upper-right corner and then click Preferences. Can you verify that the box next to "Start Dropbox on system startup" is unchecked? 

Hi @"simonlloyd", welcome to our Community! Could you let me know more about this? What happens when you try to open Dropbox? Do you notice an error when trying to open your app? If so, feel free to attach it to your next response. Keep me posted, and we'll take it from there. 

Hi @"EmanueleSAMI", how are you today? Could you let me know what your Backup page reports? Do you have any active backups there? Also, what about your plan page? Keep me posted, and we'll take it from there!

Hi @"Tom R.5", let's jump right into this! Keep in mind, that when you use the Computer backup feature, that creates a Backup with the name of each device, that syncs online. You should be able to see your Backups from other devices synced locally, however it would be a separate folder, inside your Dropbox folder, not…

Hi @"j0r0b0", how are you today? Did they ask you to submit content using a File Request, or using a different way, such as a shared link, or a shared folder? You can't change the name of the file after you submit it in a File Request. But have you tried renaming the file locally on your mobile, before uploading it? Let me…

Hi @"kbarkholz", let's jump right into this! Could you try the steps Walter has provided here, and let me know how this works out for you? Keep me posted, and we'll take it from there! 

Hi @"tchibace", I hope you're doing well! Could I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Natalie Swan" & @"gotstuckrecord", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Thank you! 

Hi @"Sergiolopezfineart", which OS do you currently use? Also, I would like for you to locate your Dropbox icon, next to your WiFi and hover your mouse there. You should be able to see the version of the app there. Can you check, and let me know?