Megan Dropbox Community Moderator

Hey @"rubendn"! That's why I'm here. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"kazuhaga", thanks for the info! Now let's address everything. 😊 The first thing I need to mention is that your Library folder on your Mac should be hidden by default. Also, while we're working to resolve this please hold back from creating any folders in order to move the Dropbox folder in which you can see your…

Hi @"MartinCasanova", thanks for posting here today! First of all, great ****** troubleshooting this on your end. I did some digging in our system, and I was able to locate your ticket number with our support team. It looks like one of our agents is already looking into your request. I was also going to suggest an advanced…

Hey @"rubendn", thanks for the info! Based on the app version that you're using (238.3.5842) it seems you're using the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from your computer using these steps? Once you do this, please access your account…

Hey everyone, thanks for bringing this to our attention! Can you try opting out of the Dropbox for Windows update using the steps here? How is the behavior of the app when you do? Keep me posted, and we'll take it from there!

Hi @"Mcodywatson"​, sorry to hear about that! I did some digging in our system, and I was able to locate your ticket number with our support team. It looks like one of our agents replied back to your initial request and they asked for some additional info. Did you have the chance to review their reply? If not, then can you…

Hey @"rubendn"​, let's jump right into this! I'll try to help as much as possible. To add to what @"Dell_Dropbox" said, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to…

Hey @"Andreaj"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey @"jobace78", I'm happy to investigate further. I just reached out via email. Reply back to me, and we'll take it from there. Cheers!

Hey @"kazuhaga", thanks for the info! I'll try to help, and guide you to the best of my abilities. As a first step, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your menu bar next to…

Hey @"FrankMes"! Happy to see that your issue is now resolved! Thanks for sharing the time to let us know what did the trick for you. If you need something else, we'll be one post away.😀

Hey @"kazuhaga", let's see what we can find about this together! As a first step, I'd like to ask if you're using the desktop app to edit these files. When you visit your account online, are you able to see these edits? Also, is it possible that you're using a different Dropbox account on your devices? You can have a look…

Hey @"FrankMes", thanks for the info! Do you have any screenshots of the sync status, along with the icons you see next to your folders? You can attach them here by clicking the camera-like icon when replying back to me, or you can simply copy and then paste them here. It might sound trivial, but can you try signing out of…

This idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Hey @"Dave_Rado", no worries! I'm here to help. I just created a ticket on my end for you. Please reply back to me, and we'll take it from there. Thanks!

Hey @"jmur"! Hm, this might have been the culprit. In any case I'd suggest restoring your files -if you haven't already- and checking them individually from there. If you need help restoring your content, please let me know and I will be more than happy to assist every step of the way. 😇

Hey @"Dave_Rado", let me jump in here! Based on your issue it sounds like "Dropbox apps and more" might be the wisest choice. Once you open your ticket, feel free to send me the number reference, in order for me to locate it on my end. Keep me posted!

Hi @"exouk", thanks for the info here! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Hey @"Gabriel_H"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"FrankMes", let's see what we can find together about that! I know it might sound trivial but are you certain there are no subfolders, or files that might be getting synced when this happens? Have you manually checked all directories inside your Dropbox folder? Also, do any other third-party apps have access to your…

Hey again @"GPaul"! Phone support is only available to Business customers. However, if you choose one of our individual plans, you should be able to chat live with our support agents. Now in regards to your Windows UAC levels, and based on the screenshot it looks like they're set to default. Therefore I'd encourage you to…

Hey @"mtuvin", I hope you're doing well! Here are the steps that you can follow if you wish to refer your friends to Dropbox. I'll be one post away if you have any questions, thanks! 😊

Hey @"GPaul"! If you wish you can upgrade your Dropbox account in order to be able to access more support options. In the meantime, I'd suggest following these steps. I understand how crucial, and important that is for you and I'm here to help you get to the bottom of it. Lastly, do you notice the same behavior when you…

Hey @"Twopan", thanks for that! I just sent you an email in order for us to investigate further. Reply back to me, and we'll take it from there. Thanks a bunch!

Hi @"Twopan", we'll get to the bottom of this together! Can you send me a screenshot of the message you mentioned, in order for me to have a visual too? You also mentioned that the files don't seem to be the problem. Do you mean that you can share an individual file without any issues? 

Hi @"RCattell", let's see what we can find out about this! Is it possible that you haven't accessed your account in a long time? If I were you, I'd also check to make sure I don't have two Dropbox accounts. You also mentioned you had an active subscription, right? If that's the case, and since you were using a paid plan,…

Hey @"hanser007", welcome to our Community! Which computer did you use in order to create these folders? I'm asking because if you can see your content when you visit your account online, then it should be visible on your mobile, and iPad too. Is it possible that you're using a different Dropbox account on some of your…

Hi there, @"Twopan"​, let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a look here for more info. Lastly, how long has it been…

Hey @"BDP2025", thanks for the added info! I have to agree with @"Rich" here. The best course of action would be to update both Dropbox -if it hasn't been updated yet- and also check with Setlist about this issue. If you need something else, please let me know and I will be more than happy to help every step of the way.

Hi there, @"BDP2025" welcome to our Community! Would you mind clarifying the version of the Dropbox mobile app that you're using on your end? Also, can you access our mobile app normally, without any issues outside of the Setlist app? If you could send me a couple of step-by-step screenshots demonstrating the process that…