Megan Dropbox Community Moderator

Hi @"djbigley", welcome to our Community! I'd be happy to guide you, and let you know how to backup your entire NAS drive with Dropbox. I apologize for my lengthy response, I just want to make sure that I give you all the info you need, in order to achieve what you need to do. Do you currently use or have installed the…

Hi @"scare", happy Monday from me, to you! Could you please let me know the exact OS of your devices and the status and version of our desktop app installed there as shown in your system tray as well? Also, have you consulted with this resource on configuring your firewall? Keep me posted!

Hi @"ahmed" Asghar, how are you today? Just to make sure I understand what you said, and that I didn't get it wrong: is your registered phone-number, the one that's linked to your Dropbox account, in order to receive the 2FA code? Do you have any browsers that are still signed in to your Dropbox account, in order to…

Hi @"fo2_lejardinhotels", thanks for posting here! Do you have any Backups enabled? Keep me posted, and we'll take it from there!

Hi @"MSteele11", let's jump right into this! You mentioned that you try to drop the file in a folder. It sounds like you're to upload the file into your Dropbox account, instead of using a File Transfer. The website uploader has a limit of 50GB per file or folder upload, which would explain why you can't upload the file to…

Hey there, @"jcc13", welcome to our Community! Weird behavior on the Dropbox app icon, that it flashes when you click on it. Can you try to uninstall the app, then re-install it once again? Keep me posted! 

Hi @"Mark E.29", let's jump right into this! You mentioned that you want to check if your LAN connection is working the way it should. Can you check this article, to make sure the feature is enabled on your app? Also, you said that you have about 800GB on your Dropbox account, therefore I'd assume you have more than 300K…

Hi @"Judeesny", let's jump right into this! In order for you to manage, and delete your File Transfer, you'd need to first access your Dropbox account online. Click the grid icon in the top-left corner, then click Transfer. To delete a transfer from your list, you can click the ellipsis ‘…’ button to the right of the…

Hi @"alexparker215", how are you today? What is the OS you use on your Mac right now? Keep me posted, and we'll take it from there! 

Hi @"AmineParis", welcome to our Community! You should be able to attach your screenshot back to me, by clicking the camera-like icon. If you don't see it, try accessing the Community via a computer, and see if you can do it that way.

Hi @"gigaday", you should have received the email that I sent you, on your Community-linked email address.

Hi @"JoyDasan", if you locate your Dropbox icon, next to your WiFi and hover your mouse there, it should give you the app's version. It would look something like this: 167.4.******. It's important to note, that based on the info you provided about what you see on the page, it seems that you're accessing your account…

Hi @"LJSB3", how are you today? Can I send you an email, in order for us to have a closer look into this? Thanks! 

Hi @"David H.78", can you try checking the info of this specific file on your Photos tab, but from a different browser? Do you get the same results? 

Hi @"gigaday", I just sent you an email, I'll see you there! 

Hi @"howlman" & @"Snsn", thanks for posting here! Are you manually uploading the file using the + sign into your mobile app, or using a different method? If so, can you clarify the steps that you follow? Also, could you send me a screenshot of the error you receive, in order for me to have visual too? Thanks a bunch!

Hi guys, happy Friday! I saw that some of you mentioned that this isn't resolved on your end. I will pass on your comments to the relevant departments so that we can further improve on this. Keep in mind that we are continuing to monitor any reports of PDF blurriness and actively working to resolve these issues. Thanks!

Hi @"stefansant", since the latest ticket number was closed by the system, I just sent you a new one. Reply back to me there, and we will proceed. 

Hi @"gigaday", can I send you an email in order for us to have a closer look into this? 

Hi @"Macnerdy", keep in mind that videos are encoded using the HEVC codec, and stored in a MOV container, so the file on disk has .mov as a file extension. That extension doesn't mean that it's not HEVC. It's also a MOV file if, for example, you export the video from iPhoto on your mac. As far as HDR playback, you should…

Hi @"JoyDasan", let's jump right into this! Which version of the app do you use on your end? It might sound trivial, but have you tried rebooting your device? If I were you, I'd also sign out of the app, then back in. Let me know if you see different results after this! 

Hi @"marco1979", happy Friday! You can see all the available info that we have in this article and on Boxycryptor's end right here. I hope that clarifies. 

Hi @"Warren" green, I just sent you an email. I'll see you there!

Hi @"essendondave", could I send you an email, in order for us to have a closer look into this? 

Hi @"David H.78", thanks for the screenshot! Do you use your mobile or website when viewing the content you mentioned above? Provided that the content is part of a shared folder, it should show you the path of the folder indeed. You mentioned that you don't have any photos in your Dropbox directory on your end, and that…

Hi @"csteibdvm", I'd be happy to help! Do you use our website, or the desktop app on your end? Also, in case you're using the website, could you access your connected apps right here, do you see Microsoft Office there? If so, can you try disconnecting it, and connecting it again? Keep me posted!

Hi @"fssbob", how are you today? I'd personally suggest that you let the app do the move for you. That way everything would go according to plan, and based on the careful, migrating steps we've designed to make this process as smooth and user-friendly as possible. Some tips when manually moving your Dropbox folder, along…

Amazing job @"sercan karakaya"! I responded back to you.

Hi @"sercan karakaya", can you try accessing this page, using an incognito mode in order to submit a support request? Just make sure you're not signed into your Dropbox account. Once you do, let me know the ticket number reference, so I can locate it on our system. 

Hi @"sercan karakaya", have you checked your Community-linked email address for any emails there?