Megan Dropbox Community Moderator

Hey @"sercan karakaya", I just sent you an email. Reply back to me, and we'll take it from there!

Hi @"debangerman", welcome to our Community! Odd behavior right there. If you try an incognito tab on any of your browsers, do you notice the same behavior? Also, just to rule the possibility of your account not having enough space, could you check your plan page, and let me know what it reports? Thanks a bunch! 

Hi @"christophertaylor", how are you today? Would you mind sending me a couple of screenshots re-creating the behavior you mentioned? Also, what version of the app do you have installed, and what's your app's syncing status currently? Keep me posted.

Hi @"Java360", I hope you're doing well! Did you upgrade via the Dropbox site itself, or via the mobile app? Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead? Let me know, and we can have a look.

Hi @"Yasseralmohandes", can I send you an email in order for us to have a closer look into this? 

Hi @"LikesBooks", I do not think so. Generally, we recommend that you remove these symlinks from your Dropbox account. You can do that by accessing the symlink file path, and remove the content by dragging them elsewhere on your computer (if you don't want them deleted).

Hi @"neillan6", let's jump right into this! The only way for you to achieve that is to access your shared folders one by one, and check the members that you have on each folder. Of course you'd need to have the shared folder in your Dropbox account still active, up to this day. If you're using our website, you can then…

Hi @"SparshMittal", our status page reports that all our platforms are operational at the moment. Do you have a different WiFi connection, that you could try just so we can rule that possibility out? Also is it possible that you have an antivirus or other type of security program blocking Dropbox from connecting to our…

Hi @"Yasseralmohandes", when you try to Rewind on your end, do you get any errors? What does your events page report? 

Hi @"Mirna D.", thanks for letting me know more! Let's take it one topic at a time. Starting with your Contacts, I'd really appreciate a screenshot, in order for me to have a visual of what you see there. If you could try that again, or maybe resize your current file, that'd be splendid. Also, what is the app's current…

Hi @"stefansant", you mentioned that you have already reached out to our support. Could you send me the ticket number, so that I can locate it on our system? 

Hi @"awgd", in regards to the Backup: yes, that would be expected. This is how Backup works, and the paths become one with Dropbox. In regards to your icons though, could you send me a screenshot of the assortment of icons you see, in order for me to have a visual too? Also, @"Mirna D.", you mentioned your contacts and…

Hi @"SparshMittal", welcome to our Community! Have you tried rebooting your device? Also, if I were you, I'd try to download the app using the offline installer from this link. Can you give this one a go, and let me know of the results? Thanks! 

Hi @"Mellowhype99", I just sent you an email. Reply back to me as soon as possible, and I'll see you there! 

Hi @"Yasseralmohandes", let's jump right into this! You mentioned that you tried to restore the content, but only one of them was restored. Did you Rewind your account, or did you use the deleted files page? Have you tried the events page, by any chance? The Events page at www.dropbox.com/events gives you an overview of…

Hi @"matsuli", just sent you the email! I'll see you there! 

Hi @"mattiaa", I've removed your shared link, because that could cause too much traffic for your Dropbox account, since we're in the Community. As for the issue, it might sound trivial, but have you tried rebooting your device at all ever since the issue resurfaced? Also, could you let me know the Dropbox app's version…

Hi @"LikesBooks", since the alias is updating properly, then you could use it. However, keep in mind that aliases in general, aren’t recommended from us, for referencing Dropbox from a different location on your computer, or referencing a different location on your computer from Dropbox.

Hi @"Gr8sons", it might sound trivial, but have you re-started your device, by any chance? Also, feel free to send me a few screenshots of what you see when you right click on a file/folder, in order for me to have a visual of the steps you described above. 

Hi @"awgd", I'd be more than happy to help! In regards to the first issue you mentioned about your files backing up inside the Dropbox folder: it sounds like you might have accidentally enabled our Computer backup feature. If you want to revert the content back to its original paths, all you'd need to do is disable the…

Hi @"Kirsteng", let's jump right into this! Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? If I were you, I'd give it a go. Let me know more of any updates!

Hi @"LoriRB", I'd be more than happy to help! Could you clarify the version of the desktop app, that you have installed on your device? Also, does this happen only with Dropbox files/folders? Keep me posted!

Hi @"Architetto D.", I just sent you an email. I'll see you there! 

Hi @"Architetto D.", can I send you an email, in order for us to have a closer look into this? 

Hi @"matsuli", does this behavior happen with this particular file, or others too? Also, did you by any chance tried an incognito tab on your browser too? 

Just sent you an email @"seanature"! I'll see you there! 

Hi @"kb-23", since it says Basic, that means this account that you're looking at is a free one. Is it possible that the charge is linked to a different account? 

Hi @"Oaks", thanks for clarifying! In regards to the duplicated files: when I share a folder with you, we both have the same copy of said folder. We are both working on the same folder, it shouldn't create a duplicate. As for the app, essentially the app creates a Dropbox folder, with all of your content locally to the…

Hi @"Maryie", thanks for letting me know! Since the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application. You might need to check closely the permissions of these files, and make sure they're not read-only. 

Hi @"billstangel", just checking in with you about this. Did you notice any progress?