Megan Dropbox Community Moderator

Hi @"anuragrb", let's jump right into this! If I understand this correctly, you're using the website in order to download your content, and preview some of your files when you notice the slow downloads, am I right? Your account shouldn't be throttled, as this isn't something that happens with specific Dropbox accounts,…

Hi @"Dave4443", how are you today? You mentioned that you download your content from Dropbox for stock. Do you use the website, or app to achieve that or maybe using a third-party app? Also, in case you're using the web; do you download each folder individually? You also mentioned that it stops downloading, due to the file…

Hi @"fo2_lejardinhotels", also, can you check the following link: https://www.dropbox.com/backups/PC and delete any content you may find there?

Hi @"Batata1", can I send you an email, in order for us to have a closer look into this?

Hi @"Barettaski", I hope you're doing well! In regards to your charge, can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge? Let me know what you find and we'll take it from there.

Hi @"Hillsgolfer", what is the OS that the device uses? If you try this link, are you able to download the stable version of our app?

Hi @Dfmountainside, thanks for writing to me! I was able to locate your ticket number, and it seems that you have one more active email with our support agents. You were sent some steps to check for the device in question. Please, keep responding to the agent, in order for them to be able to assist as much as they possibly…

Hi @"pouuli88", I just sent you an email! I'll see you there. Thanks!

Hi @"Bogey1", welcome to our Community! You mentioned that you want to create PDFs of your tax documents and forward them to your accountant. With Dropbox you can't directly create PDF documents. However, you can upload your tax documents to Dropbox, or even scan them if you wish; and then convert them to the desired…

Hi @"SPZero", could you temporarily disable any antivirus or firewalls you may have running on your computer and try again to see if the app behaves the same? If you still get the same results, please send us a screenshot so that we can have a visual too.

Hi @"montanw", welcome to our Community! You mentioned that you want to delete folders from your Dropbox account, without deleting them off of your hard drive. To begin with, do you have the desktop app installed on your device? Are you referring to your Backup folders, by any chance or just random folders inside your…

Hi @"eladioroos78", based on what you mentioned about your suspension, it sounds like the admin that suspended you chose to delete files from any devices you may be signed into. In this case, the best thing they can do is contact our support directly since they're on a paid team, in order for our agents to see what they…

Hi @"WildPenguin", I hope you're doing well! Thanks for bringing this to our attention. It's definitely on our radar, and we're keeping an eye out on this. If anything changes, we'll update this thread. Thanks!

Hi @"MacAnja", I'd love to also have a visual of what you described. Could you send me a few step-by-step screenshots of the process you follow? Also, just to clarify: do you export and save the file locally to your iPad, then upload it to Dropbox by pressing the + button, or do you try to share it directly from the…

Hi @"MacAnja", thanks for your speedy reply too! Do you have enough space on both your Dropbox account, and your device? Are you having an issue uploading any file, or is this issue only occurring for specific files?

Hi @"Cyril 1", I'd be more than happy to help! You mentioned that you need to connect to an older account, but you don't receive the security email. Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible that you have any devices, linked to that old…

Hi @"MacAnja", how are you today? In regards to you, not being able to upload files to your Dropbox account from Procreate, could you let me know the exact steps you follow, in order to do that? Also, what is the version of the OS you're using on your iPad? Keep me posted, and we'll take it from there!

Hi guys! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thank you!

Hi @"Swags", how are you today? In regards to the issue you're facing when you're trying to attach files from Dropbox, which version of the Dropbox app do you use on your end? Can you also send me a screenshot of the error message you mentioned above? Let me know more, and we'll take it from there!

Hi @"jpark134", it might sound trivial but have you made sure that you're putting all the correct info, when updating your billing? Can you send me a screenshot of the error message you get when trying to make that change? (just make sure none of your personal info is shown there) 

Hi @"Tmack31", I just sent you an email. I'll see you there, cheers!

Hi @"Marc Willmott", if you used backup at some point, can you try to delete folders within the following link: https://www.dropbox.com/backups/PC ? If the issue remains, don't hesitate to let me know! 

Hi @"essendondave", I just sent you an email, I'll see you there!

Hi @"Mark E.29", syncing that amount of files locally to the device is a lot of work. However, like you mentioned it should have proceeded more, but that depends purely on the size of your content and how large these files are. I would like for you to locate your Dropbox icon, next to your WiFi and hover your mouse there.…

Hi @"leandrosilva", I'd be happy to help! You mentioned that you have some issues when trying to upload your content to your Dropbox account. What is the version of the Dropbox app on your mobile? Also, can you walk me through the steps you follow, in order for you to upload the content? Do you click the + button in the…

Hi @"Marc Willmott", how are you today? Is you account online empty, when you visit your home page? Also, is your Backup page (the one Mark provided above) empty too, when you visit the link? Let me know more, and we'll take it from there! 

Hi @"radiofc", can you also send me a screenshot of the error message you get, when you try to preview a file? What is the OS you're using on your end? 

Hi @"marthabun", what is the Dropbox plan that you're using on your paid account? Did you check the account's billing info, to make sure the payment info is up-to-date there? 

Hi @"Joel Mursal", can you try to reply back to us, using your computer in regards to the screenshot? Sometimes the camera-like icon might not be visible to you, if you're accessing our Community using your mobile. However, if I were you I'd try to clear the app's cache too. Also, do you have enough available space both on…

Hi @"Tmack31", can I send you an email, in order for us to have a closer look into this?