Megan Dropbox Community Moderator

Hi @"David Doron", if you follow the steps mentioned above, the app should just re-index the files without syncing them from scratch. That'll save you time. If you have any other questions about the process, let me know. 

Hi @"sleve", welcome to our Community! In regards to the Microsoft backup not syncing automatically, have you chosen for the database backup to get saved inside your Dropbox folder automatically or is it a symlink? If instead of moving the file outside of your Dropbox folder, you duplicate it inside the folder, do you…

Hi @"RotGBI", could you then try to open a ticket on your end using this page? You can use the email address you're trying to verify, and send me the ticket number reference. Thanks!

Hi @"carlosfpardo", how are you today? Your comments on our Microsoft integration have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Thank you!

Hi guys, thanks for checking! I apologize for my lengthy response, I just want to make sure I've covered everything. The Dropbox servers do not set caps on the upload or download speeds from the Desktop client, but file sync is a complicated process that includes more than just the transfer of the data. Please keep in mind…

Hi @"ronfriedmann", thanks for this! I was able to locate your ticket, and it seems to have been closed. Can you try to reply back, in order to re-open it? 

Hi all, happy Monday! Please keep in mind that our engineers are aware of this issue and actively working on a solution. We will provide an update when the fix is implemented. Thanks!

Hi @"shibananda", feel free to check out the info here and let me know if there's a specific place you're getting stuck.

Hi @"Stuck2", I hope you're doing well! I'd be more than happy to help you cancel the billing on the account you don't have access to. Can I send you an email? Let me know more!

Hi @"ShanaLynn", thank you for clarifying! I'd suggest that you post this feature request, in our 'Share an idea' board, so that other users can also see it there, and hopefully upvote it. I hope this helps!

Hi @"RotGBI", I just sent you an email! Keep in mind that the only email address we can use in order to reach you, is the email address that your Community profile is linked to. It wouldn't be the one you provided on your end. Feel free to respond back to me, and we'll take it from there!

Hi @"Dombo"! I just sent you an email, feel free to check and respond back to me, as soon as possible. Thanks! 

Hi @"Redalong", I can see that after your latest message here, you've heard back from our agents, and you're working towards finding a resolution to this. 

Hi @"ReDRuMx", I just sent you an email. I'll see you there!

Hi @"ShanaLynn", how are you today? You should be able to change the size of your previewing thumbnails. If you're using the website you can click on the top, right part where you should be having six, horizontal lines Once you click there, you can choose how you want your content to appear. In case you're using your…

Hi @"shibananda", welcome to our Community! In regards to the installation not being able to take place, it might sound trivial but have you tried rebooting your device at all? It seems you're able to access your account online without an issue, would that be the case? If I were you, I'd also try to download the app, using…

Hi @"RotGBI", could I then send you an email, in order for us to have a closer look into this? 

That's what I like to hear (or read in our case)! 😊 If you need anything else, I'll be one post away @"Hat1". 

Hi @"brtmix" & @"invalidation", so you're on the stable version of the app, which is good. As for the files, you can right click on your Dropbox folder, and check there for an approximate number of files. Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be…

Hi @"Saledeptung", I checked the ticket number, and it seems that we got your response. My colleague will get back to you as soon as possible!

Hi @"Berlin", can I send you a ticket, in order for us to have a closer look into this? 

Hi @"Saffyron", could you check your account's plan page, and let me know what it reports there? What about your Backups page online too? As for your Backup, when you disabled it did you choose to "Keep content in folders on this Mac/PC," or "Leave content in Dropbox,"? Let me know more! 

Hi @"RotGBI", thanks for posting here today! That's rather odd. Can you try to request a new verification code, using a different browser entirely? Let me know if anything changes!

Hi @"Dina B" & @"sendyjasmine", could you take a look at your account's Connected Apps tab and under the Default Apps tab and let me know what options are shown there?

Hi @"Mord0r85", I can see that my colleague, Hannah, had reached out to you via email in order for you to investigate there. Did you have a chance to check the email she sent you?

Hi @"HGC2021", sorry to hear about that, let me see what I can do to help! In order for us to have a closer look into this, can I send you an email, so we can privately investigate? Keep me posted! 

Hi @"Hat1", welcome to our Community! You mentioned that you deleted the majority of your content, and you've already checked your Backups in regards to your storage space. Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ? Let me know of the results!

Hi @"brtmix" & @"invalidation", I'd be more than happy to help! The first thing we need to clarify in regards to the speed of your app when you use it to upload content, is if you're using the stable version instead of the beta one. I would like for you to locate your Dropbox icon on the menu or task bar, next to your WiFi…

Hi @"David Doron", happy Monday! That sounds like the safest way you can go on about it. Just keep in mind, that upon restarting the app, you should be able to access the app's "Advanced Settings" in the get-started pop-up window, and choose the option "I want to choose where to put my Dropbox". You'll choose the drive,…

Hi @"HappyCake", thanks for the step-by-step description you gave us! It's kind of odd that after you move your content outside of your Dropbox folder, it remains active in your Dropbox account on your mobile. Do you use the stable version of our desktop app? You can check by locating your Dropbox icon on the task bar,…