Megan Dropbox Community Moderator

Hi @"adgorn", can I send you an email, in order for us to have a closer look into this? 

Hi @"dleigh73", I see. However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should. 

Hi @"jmu1981", I just sent you an email to your Community-linked email address. I'll see you there! 

Hi @"dleigh73", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"dleigh73", are you the only one that has access to this link? If not, does it work for other people as it should be?

Hi @"rottenchaggis", you mentioned that you contacted our Support team. May I ask for your ticket number reference, so I can locate it on my system?

Hi @"Dr-PC", you should be able to click on an event page that you want to restore, and then see the restore button on the top, right part of the page. Can you give this one a go?

Hi @"tfawcett", with Dropbox team, users can connect their personal and work accounts on all of their devices. By doing so, users can keep their data separated, yet available at all times. Because of this feature, certain changes have been made to Dropbox teams, and that was one of them. Your comments on our Photos tab…

What happens if you try to download the file instead @"dleigh73"? 

Awesome news @"JMwambala"! If you need anything else, let us know!

Hi @"tfawcett", welcome to our Community! From what you said, I understand that you're referring to the Photos tab that you see online when accessing your personal plan. Keep in mind that the Photos tab has been disabled for team accounts, and removed from the Sidebar. That would explain why you can't see it when using…

Hi @"sleve", keep in mind that we generally don't recommend that people sync live databases with Dropbox. Most databases have remote access methods anyway, so you don't need to sync the live database. You can sync saved snapshots, however, with no issues. That said, you can use Dropbox to share the data, but you need to…

Hi @"JMwambala", can you also perform an advanced re-install using the steps mentioned here, and let me know if you see any difference? 

Hi @"dleigh73", I see, thanks for letting me know! If you try to preview the link on a different browser, do you get the same results there? What about an incognito tab on your current browser? Provided that you get the same error, could you kindly send me a screenshot, so I can have visual too? 

Hi @"Jean-Marc P", thanks for letting me know! So, I did some digging, and it seems that the initial ticket (the one you sent me) was closed due to inactivity. I can also see that you responded some days later, but the ticket was closed. Should I reach out to you anew, so I can re-escalate your case? 

Hi @"rottenchaggis", happy first of the month! In regards to the app not allowing you to connect properly, can you please clarify if you have any type of antivirus or firewall on your device that could be preventing the Dropbox app from connecting to our servers? Also, did you have any updates recently on your device that…

Hi @"dleigh73", welcome to our Community, and happy March 1st! If I understand this correctly, you get the "file can't be previewed because you're offline" error when you're trying to view one of your files. I'd love some extra details, such as how you're trying to view the file? Is it on the website, desktop or mobile…

Hi @"Stella 49", welcome to our Community and happy March 1st! As for the deletion that took place on the account you're investigating for, you'd need to first restore the file, then check for the "previous version history" on the website, in order to check more as to what happened, and where it came from. Dropbox keeps a…

Hi @"Jean-Marc P", sorry to hear about that! In regards to your case, do you have an active ticket with our support? If so, could you send it over to me? Keep me posted! 

Hi @"DMDComposer", I hope you're doing well! When it comes down to using the terminal, in order to change the way your files are, and make them online-only, which is what you want to do, I am not entirely sure this is possible. However, I'd be happy to ask our team more info about this, and see if it's possible. You also…

Hi @"seriouslymadatbutterflies", rest assured that I am here to help! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hi @"Mord0r85", can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ? 

Hi @"jmu1981", can I send you an email, in order for us to have a closer look here? 

Hi @"Jet Vesper", I just sent you an email. Reply back to me, and we'll take it from there. 

Hi @"dodisnake", I just sent you an email, I'll see you there!

Hi @"David Doron", you should be, yes. If you're feeling insecure about this process, and just to ease your mind you can always save your Dropbox folder as a backup on an external drive. Provided of course, that you have that ability. 

Hi @"mohamad alhindi", have you followed the steps Walter provided above, in order to check if there's another Dropbox account behind this charge? 

Hi @"cristian1974", how are you today? I merged your post under this thread, since the OP had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what I suggested above, and let me know if this worked out for you. Thank you!

Hi @"AdamGalant", thanks for posting here! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"Shelbs", could you send me a few screenshots of the files the way you see them online, and some of what you see when you try to access your Dropbox folder locally on your device?