Megan Dropbox Community Moderator

Hi @"Brandonrowe14", let's jump right into this! In regards to not being able to see your Documents folder locally, can you try to also check your Backup page online? What do you see there? Also, if you access the app's preferences, under Backups do you see the folder path as 'setup'? Feel free to send me any screenshots…

Amazing @"hachiko"! If you need anything else, just give me a shout!

Hi @"Stella 49", I'd suggest that you contact our Support team directly. They might be able to give you more info on this, since they have the ability to look at account-specific info on your account. I hope this helps!

Hi @"Momina", let's jump right into this! In regards to you not being able to access your Dropbox account, do you get any specific errors when you use your credentials, in order to sign in? What about your email address: do you have access in it? If so, could you check for any Dropbox related emails, that could be…

Hi @"hachiko", welcome to our Community! You mentioned that your account is new and empty, and you've already disabled your Backups in regards to your storage space. Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ? Let me know of the results!

Hi @"Gene Wayne", and just to clarify, you've noticed these slow uploads mainly with the app, or the website too? Have you tried using a different network -if possible- just to track the behavior there? 

Hi @"Marco2811", welcome to our Community! Keep in mind that Dropbox Family is not currently available for purchase from the Google Play store on Android devices. You could -if you wish- cancel your current plan, wait for the account to downgrade, and then re-upgrade using our website directly. I hope this clarifies!

Hi @"dragomirradev", thanks for posting here! First of all, amazing troubleshooting process, in order for you to restore the files after the deletion. Now, in regards to the app deleting the restored content: is the app running when you plug in the external drive? Does it make any difference, if you pause the app, plug the…

Hi @"klantz", let's jump right into this! You mentioned that you see no Dropbox icon next to a file of yours, when you open your Dropbox folder. Do you use the new Dropbox desktop app, for Mac OS? You can locate the version of the app, by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering…

Hi @"Scouser01", happy Monday to you! You mentioned that you can't locate your Vault when you access your desktop app. Can you clarify the app's syncing status, and version please? If you access your selective sync settings, are you able to locate it there by any chance? In addition to modifying your content using your Tab…

Hi @"stlcoplxa39", let's jump right into this! What you can do, in order for you to be able to use your Dropbox files, with Office 365, is link your Dropbox account and open the file directly from the Office app. You'd need to tap the folder icon inside the Office app in the top right and 'add storage account'. Have you…

Hi @"LoisLane", thanks for posting here today! In regards to the prompt asking you to upgrade your account: did you receive an email notification or a notification inside your Dropbox account? If you made sure that the notification is for the above account in question, and that you don't have two Dropbox accounts one of…

Hi @"RS2020", how are you today? First of all, let me apologize beforehand about the length of my message, I just want to make sure that I've covered everything. In regards to this Dropbox Sign link error that you get, it looks like your mail client is likely scanning the links in the Dropbox Sign emails as a security…

Hi @"trumstock",, welcome to our Community! The option of Dropbox versus Google Drive is always up to you. The beautiful thing is that you get to decide and choose what fits you. On our end, we have a lot of very useful features that I can name, and you can definitely see more about each one of them here. That'll help you…

Hi @"mickflynn", how are you today? You mentioned that you upgraded, but the account doesn't reflect that. Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If…

Hi @"gmail2013", welcome to our Community! In regards to the problem you face when you try to upload content into your Dropbox account, even though you have space: can you clarify the platform you're using on your end? Do you use our website, desktop or mobile app? Also, do you get any specific errors? Feel free to share…

Hi @"h_raymond", happy Monday, let's get into this! In regards to the error you receive about your storage space, can I ask where you receive this message? Is it on the app, or online? Also, when you visit your account page online, what do you see there? Keep me posted! 

Hi @"Frankie7", when you say you downloaded Dropbox are you referring to the mobile or desktop app? What is the OS you're using on your end, and what file type are you trying to export? Any screenshots you have are welcome.

Hi @"ClarkP", thanks for all the added info! You should be able to move the FolderX out of your Mobile uploads folder, and that shouldn't impact any members of the folder. As for your screenshots, what happens when you click the Events button instead of the Activity one? Do you see more info there? 

Hi @"assma"-MU, happy Friday! I'm happy to confirm, that you're safe to delete your Dropbox cache, and your files in the account will be intact. I hope that helps. Have a lovely weekend ahead,enjoy! 

Hi @"georgecwbrown", I see where you're coming from! Can you keep an eye out, and update me on the behavior you see when you search for your files? 

Hi @"ClarkP", thanks for clarifying! It's indeed interesting that the change only happened on your end. If another member of the shared folder did it, it would also appear that way for them too. Can you follow the steps mentioned here, in order to check the Activity, or Events of the folder, and see what happened? Your…

Hi @"warrenmacdonald", let's jump right into this! So, let's talk about the migration from your old machine, to the new one and into the new Dropbox for Mac OS. If I were you, I'd install the app and allow for it to sync everything. Check that the app's syncing status is 'up to date', then either delete the content from…

Hi @"AleVilla", thanks for bringing this to our attention. In regards to your password reset email, could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password? Do you have any other devices connected to your account? Keep me posted! 

Hi @"georgecwbrown", welcome to our Community! In regards to your search issue, can you clarify the version of the app that you're using on your end? Also, have you tried all the available troubleshooting steps mentioned throughout this thread? Any screenshots you might have are welcome. Keep me posted, and we'll take it…

Hi @"Gene Wayne", it's interesting that you notice this behavior on both the app, and the website. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If so, could you temporarily disable any antivirus or firewalls you may…

Hi @"Dr-PC", have you tried reaching out to our Support team directly? If not, I think you might need to do this, because they should be able to assist, and help you with that. You can do this by visiting this page.

Hi @"Frankie7", let's jump right into this! Can you clarify the platform you're using when trying to export the file in question? Also, what steps do you follow on your end, and do you get any specific errors? Keep me posted, and we'll take it from there! 

Hi @"mohamad alhindi", I can see that my colleague, Hannah sent you an email in order for you to investigate closely there. Have you responded back to her? 

Hi @"evilgrin72", thanks for posting here today! Can you try an advanced re-install using the steps mentioned here, and let me know how it turns out? Keep me posted!