Megan Dropbox Community Moderator

Hi @"Dentsville Masonic Lodge", when you access your sharing tab, are you able to see the shared folders there? If so, then you can follow these steps in order to remove yourself from said folders. If you face any issue while trying to do so, let me know. 

Hi @"Gioxx", thanks for posting here! Let's check why you're coming across this set-up issue, when you try to enable Computer backup for your Business account. It might sound trivial, but are you sure that you're under your Business account on the app, when trying to set up Computer backup? Also, which version of the app…

Hi @"Mike673260", welcome to our Community! I've merged your post under a similar thread, where others have expressed the same inquiry. Can you check some of the troubleshooting steps mentioned throughout this thread, and any causes that might be the root of the space issue you mentioned? Keep me posted, and let me know…

Hi @"Simofi", let's jump right into this! If you try to use an incognito tab on any of your browsers, does your File Request still appear empty? Also, what happens when you visit your Home page, and then click on the left sidebar, on File Requests? Are you able to see your request there? Keep me posted!

Hi @"Scouser02", you'd need to be on level 3 on Community, in order to be able to post your screenshots. I can see that you're now on Level 3, so you should be able to attach them now using your computer. Also, if you open your Dropbox folder, are you able to see your Vault available there, open it and work on the file?…

Hi @"evilgrin72", could I send you an email, in order for us to have a closer look into this? 

Hi @"Charl E.", no need to post your email on a public forum. I just sent you an email, in order for us to have a closer look into this. I'll see you there! 

Hi @"Dentsville Masonic Lodge", thanks for posting here! I'm happy to share this Help Center article, that describes how you can remove your access from shared folders, and therefore free up some of the space in your Dropbox account. If you need anything else, let me know! 

Hi @"Michelle31", thanks for letting me know about your ticket number! Keep in mind that, if you don't have Backup enabled, you shouldn't have an issue with this as mentioned in the Help Center article. It's possible your specific case differs slightly, so please feel free to let me know if you're still having issues…

Hi @"Scouser02", I'm sorry to hear about that, but I see where you're coming from. It can be a bit tricky in the beginning. As for the screenshot, do you think you can convert it online using a jpg converter, and then attach it here, just so I can have a visual of your Dropbox folder and what you see there? 

Hi @"AndreiBarta", this happens because you've chosen an automation. You wouldn't be able to add more. You should be able to use multiple naming conventions on a folder, but not different automations. As for editing the automation, you'd need to remove it, and then add the one you want.

Hi @"AndreiBarta", how are you today? To answer your automation question, no you shouldn't be able to. You can add multiple naming rules to the folder of your choice though. I hope that clarifies! 

Hi @"dbharmonia", welcome to our Community! Let's try something, and see if you can permanently delete your folder that way. First of all, are you referring to Team folders? I'm assuming that you are, since you're redirected to the Admin Console. If you access the admin console, then the Content tab, you should be able to…

Hi @"Charl E.", I'd be happy to look into this with you! I'm glad that you mentioned that you have allowed Dropbox in your firewall, and that the connection issue you're experiencing isn't related to any antivirus on the device. Could you try some additional troubleshooting steps related to the issue at hand, that I had…

Hi @"caroline9", let's jump right into this! In regards to this error, do you think that you could try running both commands, and let us know if you come across any errors? Keep me posted, and we'll take it from there!

Hi @"rastro2", how are you today? You mentioned you're facing the same issue in regards to shared links when using the app, as the OP. Have you also tried uninstalling the app, and then re-installing it back to the device? If so, can I then send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Eranjes", thank you for this! I was able to locate the ticket number, and it seems your case has been escalated to our Advanced team already. Please keep an eye out on the ticket for any updates. If you need anything else, let me know!

Hi @"jbeaston", thanks for mentioning that you already have a ticket. In this case, there's no need to open a new one. Please keep an eye on the existing ticket of yours for any updates on this issue. Thanks!

Hi @"Eranjes", sorry to hear about that! In regards to the issues you mentioned on your Dropbox app with Venture, you also said that you've already contacted our Support team. Can I ask for the ticket number from your communication with our Support? Keep me posted!

Hi @"RS2020", can I send you an email, in order for us to have a closer look into this? 

Hi @"dragomirradev", unfortunately when working with your Dropbox folder on an external drive that's always a possibility. We can’t guarantee perfect functionality of the Dropbox app if you’re running it on an external drive. For the Dropbox application to work properly, I’d recommend that you install it on the hard drive…

Hi @"NATACIAP", the version on the iPad and mobile is usually a bit different. You can see the version of your desktop app, if you locate your Dropbox icon on the menu bar, next to your WiFi and hover your mouse there. Also, out of curiosity: if you close your Dropbox app locally on the device, and try to open a file in…

Hello there @"droppinguser101"! The request to alter the Excel date format from US to AUS isn't something that's Dropbox dependent. You'd need to alter the format within the file, in order to present it in the right order that you want. I'd personally suggest that you check with Microsoft on this. I did some research on my…

Hi @"dragomirradev", it's indeed possible that this is happening because you're using an external hard drive. When you visit your account online, are the files fully restored, or does the restoration process still take place? I'd suggest you give some time for the files to fully restore online, then try again. As for the…

Hi @"bri_guy", let's try something else: Can you please make sure you re-start both the device, and sign out and then back into the app? Just make sure that the files are closed when you do, and they're not open in any other program too. 

Hi @"jbeaston", can I send you an email, in order for us to have a closer look into this? 

Hi all, happy Tuesday! As you can see here, this is a known issue. You helped us identify that this is happening, and our engineering team is actively working to resolve it. We'll update this thread, once we have further info on this. Thank you all!

Hi @"Scouser02", it seems you might be looking at this Dropbox icon which would open your file in the File Explorer. Could you locate this little icon, on your task bar, next to your WiFi? You should be able to hover over it, in order to check the syncing status, and version. And if you click on it, you should be able to…

Hi @"HREP", thanks for the ticket number reference! I was able to locate your ticket, and I can see that the advanced agents are working with you on this case, in order for you to come to a conclusion. And hopefully find what's triggering the situation that you mentioned. Also @"Gene Wayne", it'd be amazing if you could…

Hi @"bathtubdiver", I hope you're doing well! I just sent you an email. Please reply back to me, and we'll take it from there. Thanks!