Megan Dropbox Community Moderator

Hi @"Architetto D.", thank you for the ticket number! I can see that the ticket was closed, because you never responded back to the agent working on your case, to let them know that the steps they provided didn't fix the issue. Could you try to respond back, in order to re-open the convo? 

Happy Monday @"ItachiROG"! Can I send you an email, in order for us to have a closer look into this? Let me know more! 

Hi @"Miguelito67", how are you today? Which platform do you use in order to preview these files? Our desktop app, mobile or website? Also, does this happen with all your files, or only some of them? Keep me posted, and we'll take it from there! 

Hi @"MWIM1986", I hope you're doing well! Can I reach out to you, in order for us to have a closer look into this? Keep me posted! 

Hi @"Linda Leong", let's jump into this! Which platform do you use, in order for you to open your .msg files? Do you use our desktop app, website, or mobile app? Do you get any errors when trying to open these files? Keep me posted!

Hi @"Architetto D." , happy Monday! You mentioned that you've contacted Support. Could you share with me here your ticket number reference, so I can locate it in the system? Keep me posted!

Happy Monday @"Simofi"! Can I send you an email, in order for us to have a closer look into this? 

Hi @"bpowers84", welcome to our Community! You mentioned that this odd behavior happens on your Android when you're using Passwords. Can you clarify the version of your OS on the device, along with the Dropbox Passwords app version that you have installed there? Do you notice this behavior on all the websites you visit? If…

Hey there, @"maduro", how are you today? You mentioned that you were able to access the Dropbox account, therefore it's safe to assume that it's still linked to your email address, since you'd need the correct email and password, in order to access it, right? If you still have access to the account, here are a couple of…

Hi @"rtonrhythm", let's jump right into this! When you use Dropbox to download (or upload) your content, there's no way to control the download itself. Dropbox will upload, and download the file as is, without altering it. You mentioned that the audio file is saturated when you download it: is it possible that it was…

Hi @"glennbroadway", let's jump right into this! Based on the info you provided and the error you get when trying to change your email address here's what might have happened: You used your myname@gmail.com email address to join the Business team, and then the admin of the team deleted you. You can either wait for 6 days,…

Hi @"JaJo1", let's jump right into this! Can you let me know more, in regards to this link, and how did you receive it? Was it through an email, or a different way? Also, is it safe to assume that you're talking about a shared link in this case? If so, then you'd need to locate the link, and click on it in order to preview…

Hi @"Sasamen81", welcome to our Community! Do you notice the same behavior, when you try to upload a single file from the Files app on your iOS, to Dropbox? Is the file converted too? Also, do you get any specific error during the uploading process, or is the process successful? Keep me posted, and we'll take it from…

Hey there @"meredith rose" & @"Renate Kluin " , how are you today? I'd be more than happy to help you understand a bit more on this. Would it be okay, if I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"johnlink", I'd be happy to give you more info on this! Dropbox Computer backup lets you back up certain key folders, such as “Desktop”, “Documents” and “Downloads” to Dropbox. Any changes you make to files and folders on your computer will automatically reflect in Dropbox Backup as well. Now, this is why it's…

Hi @"helpme5", thanks for posting here! When it comes down to disabling your Backup, it might sound trivial, but have you tried rebooting your device? If you could also clarify the app's current syncing status, that'd be amazing. One more thing: if you click "view errors" when trying to disable your Backup, what do you…

Awesome news @"Charl E."! Have a lovely weekend ahead,enjoy! 

Hi @"markjs", I can see that you have successfully responded back to me. Therefore you were able to see my reply. 

Hi all, happy Friday! The latest iterations of MacOS include some significant changes for services like Dropbox when it comes to how our application is allowed to operate on your Mac. This article goes into more details about these changes and what it means for Dropbox users with MacOS. As mentioned in that article,…

Hi @"Dentsville Masonic Lodge", thank you so much for the screenshots! I can see that one of these shared folders takes up 3GB of space. I can also see from the All files page on the side, that this folder is still visible in the account. Have you tried to remove it using the steps I mentioned above in this thread? Did you…

Hi @"BillyBoy2", I just sent you an email. Please keep in mind that I contacted you on the email that you have linked in your Community profile, not the one you mentioned. Keep me posted!

Hi @"Simofi", could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains? Also, make sure that you don't have any third party browser extensions or plugins that could be affecting this. Have a look and let me know of any updates, thanks!

Hi @"joshy1", how are you today? I just sent you an email, in order for us to have a closer look into this. Cheers! 

Hi @"Dpollard", I hope you're doing well today! It's interesting that the files on these third-party apps open, only when the files are available offline. Which version of our app do you use on your end? You should be able to find that by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse…

Hi @"markjs", I just sent you an email! I'll see you there. Cheers!

Hi @"SofieLavit", I just sent you an email, I'll see you there! Cheers!

Hi @"BillyBoy2", welcome to our Community! I'd be happy to look into this, and see if there's anything that we can help with on our end. Can I send you an email, in order for us to have a closer look into it? Keep me posted!

Hi @"Dentsville Masonic Lodge", could you send me a screenshot of these shared folders when you visit your Home page, with the size of each folder calculated and shown there? You can calculate them using the info provided here. I'd also love one more screenshot of your plan page, and the info it shows. Thank you!

Hi @"Gioxx", thanks for all the added screenshots! Based on your helpful info you've provided, it seems you're using our Beta version on your Windows device. That could be the culprit of what you mentioned. I'd suggest that we tackle this one first. Please access your account settings on the Dropbox website, and turn Early…

Hi @"SofieLavit", how are you today? Can I send you an email, in order for us to have a closer look into this? Thanks a bunch!