Megan Dropbox Community Moderator

Hi @"Gustavthapper", can I send you an email, in order for us to have a closer look into this? 

Hi @"brickbybrick", let's jump right into this! Based on your connecting issue that you're facing when using the desktop app, is it possible that something on your computer or network is blocking Dropbox? Could there be a VPN, firewall, security app, or antivirus restricting traffic to any of our official domains? If I…

Don't even worry about it, I'm glad you got to the bottom of this @"underlap"! If you need anything else you know where to find us!

Hi @"Sashahelp", let's jump right into this! Based on all the info you've shared with me, it sounds like you joined a Business team with your existing Dropbox account, and now you'd like to change that. In order for that to happen, and for your account to revert back to an individual one, you'd need to ask the Team admin,…

Hi @"Pichaya", welcome to our Community! In order to fix this uninstall issue, and the error message you see on the app, would you mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager". Then please click on the "Processes" tab to see if there are any other processes associated with…

Hi @"bedouin", thanks for posting here today! What you described is expected behavior, since you're using a new device to backup that external. Even though it was backed up before from a different device, and since you're now using a different computer, the app will consider this a new backup altogether. I hope this…

Hi @"718Rose1940", let's jump right into this! In regards to the space being used in your Dropbox account, have you actually checked your Backups page to check if you've enabled this feature? Could you check, and let me know what you find? Thanks a bunch!

Hi @"funkyblue", I'd be happy to help! You mentioned that your screenshots are no longer being saved to Dropbox automatically. Can you clarify the version of the app, that you're using on your end? You can find the version by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering your mouse…

Just to clarify, do you see this error when you try to create a folder, or when you're previewing it too @"Sasamen81"? Also, is the folder created in the account or not? 

Hi @"CoachMu", you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community. Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app? If I were you, I'd also try to use the browser on my phone, and download from there,…

Hi @"iff99", thanks for taking the time to post here! It seems you're getting a start-up error on your desktop app. Can you kindly follow the steps mentioned here, and let me know how it turned out? Keep me posted! 

Hi @"Jilena", welcome to our Community! You mentioned that you removed Dropbox from your computer. Can you clarify if you uninstalled the app first, and then deleted your Dropbox folder? Provided that the content was synced online, could you check your Dropbox account online, to see what you can find there? Do you see your…

Hi @"Margaret2003", let's jump into this! Based on the info you provided to me, and since you mentioned that your desktop is now blank, it sounds like you might have enabled our Dropbox Backup on your end. If you access your Dropbox account online, can you see your desktop content? If so, feel free to take a look in this…

Hi @"mcnrodriguez", thanks for posting here! This Dropbox Sign and people not receiving the emails would need some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there!

I just sent you an email @Changyu! I'll see you there, thanks!

Hi @"rs1970", thanks for this, I appreciate it! I was able to locate your ticket number in the system, and passed the comments to the agent working on your case. Have you tried out the steps he provided? 

Hi @"hoganca", I just sent you an email, in order for us to have a closer look into this! Also, @"scottkris", I can see that you opened a couple of tickets, however they were closed due to inactivity since you didn't respond back to the agent in time. I sent you a new email, so please respond back to me, as soon as…

I see @Changyu! In this case, can I send you an email, in order for us to have a closer look into this? 

Hi @"Linda Leong", thanks for the added info you've provided! Please keep in mind that Dropbox doesn't preview .MSG files. You'll need to export them and use an application that is capable of opening them. I hope this clarifies!

Hi @"cosimosi", can I send you an email, in order for us to have a closer look into this? 

Hi @"rs1970", you mentioned that you're already in contact with our Support team. Could you send me the ticket number reference, in order for me to locate it on our system? 

Hi @"Changyu " , thank you for your screenshots! Can you try to access and delete any folders within the following link: https://www.dropbox.com/backups/PC ? Let me know of the results!

Hi @"maduro", thanks for clarifying! In this case, and since the account is still linked to your email address, I suggest that you use the Help Center article I provided above, in order to add another layer of security to the account. If you have any questions, let me know!

Hi @"CoachMu", just to clarify: you mentioned mixed results. Did they fail when you tried to preview them locally on your computer, or when you imported them using a third-party app? Also, the ones that failed still preview without an issue online, right? 

Hi @"bpowers84", I see where you're coming from, and I want to help you get to the bottom of this. However, do you think you can share some of the info I asked in my initial response, such as OS, and version of the Dropbox Passwords? As for the screenshots, it'd be helpful for me, in order to have a visual and share them…

Hi @"Sasamen81", for security reasons we're not allowed to open any links. Do you think you can attach your screenshot here, by clicking the camera-like icon, when you try to respond back to me? Have you tried to create a folder in the Dropbox app, by clicking on the + icon, then create folder, and upload your content in…

Hi @"Lawjamesq", don't worry about the rant, it's more than okay and I can understand where you're coming from. Now let's try to understand why this might be happening, and get to the bottom of this. You mentioned that you got a new laptop. Is it safe to assume that you downloaded the app from scratch to the new device? If…

Hi @"Frank P E.", your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Now, as for resetting the folder paths back to their location, have you tried these steps that Walter…

Hey there @"deonnamonnahan", I hope you're doing well! You can always check with our Team if a refund is possible, and also ask them to help you downgrade your account. In order to contact our Support, you'd need to visit this page. Keep me posted on the results!

You should never post your email address in a public forum @"Simofi". I just sent you an email, in order for us to have a closer look into this. Thanks!