Megan Dropbox Community Moderator

Thank you for this @"markcq"! Can I send you an email, in order for us to have a closer look into this?

Hi @"Rachel L.", thanks for posting here today! You mentioned that you updated recently, so I am assuming you're using our latest version of the app on your tablet, but could you confirm that for me, please? Also, what is the current OS on the device you're using? Keep me posted!

Hi there, @"DieBaum", how are you today? Have you made sure that both Office 365 and your Dropbox app are up to date, and that you're using their latest versions on your mobile? We need to make sure that the error you're getting when trying to save your file to Dropbox, isn't linked to this. Does that happen with all of…

Hi @"markcq", thanks for posting here today! Can you clarify the version of the desktop app that you're using on the device, that's facing the search issue? You can find your version, by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse over it. If you can send me a couple of…

Hi @"Springproind" & @"rajkamdar", I just sent you both an email! I'll see you there. 

Hi @"helpme5", if you try to unpause the app momentarily, and then try to disable Backup, do you notice any difference? 

Glad to hear that you managed to successfully do this @"silvia24"! Thanks for your guidance, in order for other users to also keep those tips in mind. If you need anything else, let me know!

Hi @"cannadi", I hope you're doing well! Based on the fact that you posted here, I'm guessing that you have some issue with your Online Only files becoming local again, out of the blue, am I right? Could you clarify the version of the app that you're using on your end? You can find this by locating your Dropbox icon on…

Hey @"Liimpuit CNC", sorry to hear about this. I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details. If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service…

Hi @"AAA007", let's jump right into this! You mentioned that you checked your events page for this specific deletion. When you check there for any older updates in regards to this specific folder, can you see when the latest update was? You also mentioned that you moved the . Education folder outside of your Dropbox…

Hi @"JP8307", could I send you an email, in order for us to have a closer look into this? 

Hi @"rs1970", I definitely see where you're coming from, however files won't have to re-sync if you choose to switch to the stable version of the Dropbox desktop application. Regarding your question about iCloud, the other sync icons you see are indeed linked to it. But keep in mind that if you choose two cloud services to…

Hi @"mar_nouruzi", you can always contact our Support, in order to help you cancel your plan, and any charges if that's applicable. 

Hi @"MattCV", it might sound trivial, but have you tried to restart your device at all? Also, if you change the files from online-only, to available offline, are you then able to see the green checkmarks? Feel free to also let me know the Dropbox version that you're using on your end. You can find this by locating your…

Hi @"JB2023", could you share the version of the app with me here? As for the notification behavior you mentioned, would it be okay for me to send you an email, in order for us to have a closer look into this? 

Glad everything is back on track now @"David H.33"! I'll make sure to forward your thoughts to the appropriate areas so we can continue to improve.

Hi @"David H.33", thanks for posting here today! I can see that you're currently having the same issue as the OP, with the menu bar icon and our notification badge. Have you tried all of the troubleshooting steps mentioned throughout this thread? Let me know more!

Hi @"bronius", I just sent you an email. Reply back to me, and we'll take it from there!

Hi @"Springproind", happy Thursday! Could you give me a bit more info in regards to the renewal hiccup you're experiencing? Do you get any specific errors? Also, do you face this particular issue when trying to re-upgrade your account, or as your current plan tries to renew? What is your current plan at the moment? Let me…

Hi @"JP8307", welcome to our Community! Is it possible that you're sorting your files in the Photos tab of your iPhone differently, and that's why you can't locate your recent content? If I were you, I'd access the Dropbox settings inside the app, and clear the app's cache. Then I'd restart my phone, and check again.…

Hi @"EagleG", let's see what we can find on this together! Following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. There are some things you can check to ensure that the migration and the re-sync is…

Hi @"rtonrhythm", did you try the steps my colleague Hannah provided above? And if so, did you get the same results? 

Hi @"DaveK1955", thanks for the added info! Could you send me a few screenshots of this, in order for me to have a visual too?

Hi @"ben_galaxy", welcome to our Community! As a first thing, in order for us to further troubleshoot the behavior that you mentioned between the Dropbox app and Word: have you tried rebooting your device? If I were you, I'd definitely access my Dropbox settings in the app itself, and clear the cache from there. An…

Hi @"MattCV", let's jump right into this! Based on what you described, it sounds like you currently have some files and folders that are available online-only on your Mac. Can you clarify if you'd like to change them and make them available offline, or if you can't see the green checks altogether when accessing your…

Hi @"Gustavthapper", I just sent you an email. I'll see you there, cheers!

Hi @"chrishengbee", I just sent you an email, in order for us to have a closer look into this. I'll see you there, cheers!

Amazing news @"Pichaya"! Also, thank you for sharing the steps you followed. If you need anything else, we'll be one post away. Enjoy the rest of your week ahead! 😎

Hi @"denwahwoo", thanks for the added info! Can you let me know which version of our app you use on your end? In order to find this, you can locate your Dropbox icon. It would be on your task bar, next to your WiFi and hover your mouse there. That should give you some numbers. Can you share them with me? Also, did you…

Hi @"chrishengbee", sorry to hear about this! Have you tried to contact our Support team, in regards to this charge issue from your Professional trial? You should be able to do so, since the account is a paid one, and they'd have more account-specific info, in order to let you know more about this. Let me know more!