Megan Dropbox Community Moderator

No worries, @"Cleopatra22"! Wishing you an amazing week ahead, take care! 

Hi @"DaveK1955", thanks for the screenshot! Could I send you an email, in order for us to have a closer look into this? 

Hi @"aowens913", I'm here to help! Could I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"cdmoore", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what has already been suggested, and let me know if you have any questions. Thank you!

Hi @"dmathes", thanks so much for the ticket number reference! I was able to locate your communication, and it seems that the case has been passed onto the hands of a Specialist. I have also passed my own comments, just to help you expedite this process; however I do think it's important that you stick to the email…

Awesome news @"rsv869"! If you need anything else, let us know. 😃

Always happy to help @"paulflute". If you need anything else, you know where to find me!

Hi @"dodisnake", I just created a new email for you. Please reply back to me, as soon as possible. Thanks!

Hi @"Dormody", I went ahead, and removed the shared link for security reasons. You mentioned that this happens with many shared links, not only a specific one. What happens if you try an incognito tab on your current browser? Also, do they all fail at exactly 1 minute and 56 seconds? 

Hi @"Cleopatra22", I hope you're doing well! It sounds like your email provider, in this case Yahoo might have something to do with this file altering. Especially since the files all appear as .mp4 inside your Dropbox folder. Have you considered using shared links directly through Dropbox, and sending the files that way?…

Hi @"GaleAbraham", let's jump right into this! Do you mean that now your new documents are only available inside your Dropbox folder, and not in their respective paths outside of the folder, or do you have some concerns in regards to the icons of the files? You mentioned that your new docs are saved in your Desktop, but…

Hi @"jpkelly", you mentioned that the files are displayed when you visit your Events page, right? You can either restore them, and see the full content. Or you can contact Support, in order for them to have a more account-specific look into this. However, I am not sure that they would be able to give you a full list of…

Hi @"Jon58", from the keyboard, a private browsing session can be called up using the combination Ctrl-Shift-P (Windows) or Command-Shift-P (macOS).

Hi @"leelootwo", thanks for posting here today! Provided that your account has enough space to sync new changes, the app would automatically go back to syncing new content. With that being said, could you clarify the app's precise syncing status, and your allocated space right now? Let me know more! 

Hi @"paulflute", is it a shared folder, or a shared link? Provided it's a shared folder, you should be able to view it using your sharing tab. Can you calculate its size using these steps, and let me know more? 

Hi @"cmcintoshphoto", could you send me a couple of screenshots of the exact syncing status of the app at the moment, along with its version, please? 

I see. Thanks for the update here! I would actually suggest you open a ticket with our support team about this, so they can assist you in more depth. You can contact them from this page.

Hi @"dmgonzales", thanks for posting here today! You can edit the info in a folder, without needing to put the password in the shared link again. Once the link has been password-protected, it'll remain that way unless you change it, or unless the link expires. I hope this helps!

Hey @"VeMax", sorry to hear you're having issues with this. Currently, it is not possible to preview password protected documents in the Dropbox app. To preview your file, you will need to open with a third-party app that supports previews of password-protected documents. Here’s how: - Tap the file and select “Open With…”…

Hi @"Margaret2003", could you clarify to me what your end goal here is? Do you wish to disable Backup, enable it, or to be able to save your screenshots? You initially mentioned: "I now have a completely blank desktop. And I no longer have ability to put anything on my desktop." is this still the case on your end? If so,…

Hi @"virkot", thanks for posting here today! In regards to your high CPU usage on your device, have you tried contacting our Support, about this? I'd highly suggest that you open a ticket with them. Feel free to send me back the ticket number reference, if you do end up contacting them. Keep me posted!

Hi @"lesmezei", glad to know that the desktop is now working exactly as it should! Now, onto the laptop: when you say that Task manager shows multiple background processes of Dropbox, could you send me a screenshot, in order for me to have a visual? You also mentioned Dropbox Capture. Capture is a tool for users to create…

Hi @"roxyk" & @"rastro2", happy Monday, wishing you both well! Since you're facing the same issue as many others mentioned throughout this thread, have you also tried the troubleshooting steps mentioned here? I'm asking, in order to know where you stand, and what we need to try next. If you could also clarify the version…

Hi @"albinotoni", interesting finds you have there. Could you possibly send me a couple of screenshots of this (the icons in your Dropbox folder while the app is not running & the app's syncing status), in order for me to have a clear visual too? 

Hi @"DUNK1", welcome to our Community! As you're not receiving the SMS from Dropbox in order to access your account, have you made sure that you have the correct number listed in your Dropbox settings? Also, have you contacted your phone carrier to see if the messages are being blocked for some reason? Keep me updated with…

Hi @"dmathes", let's jump right into this! It sounds like your desktop app is stuck syncing a certain amount of files. Could you clarify the version of the app, that you're using on your end? You can find this by locating your Dropbox icon on the menu or task bar, next to your WiFi and hovering your mouse over it. You also…

Hi @"Liimpuit CNC", I just sent you an email to your Community-linked email address. I'll see you there!

Hi @"markcq", I just sent you an email. I'll see you there!

Hi @"Liimpuit CNC", I just sent you an email. I'll see you there!

Hi @"AAA007", usually you should be able to see individual file deletions in your deleted files page. However, when there's such a huge amount of files, you can locate them in your events page mainly because it would clutter the deleted files page and it'd be hard to locate almost 6K of files. As for the move, it sounds…