Megan Dropbox Community Moderator

Hi @"courtj043", welcome to our Community! Since you don't have access to the account, we can help you cancel the charge linked to it, provided that you have all the necessary billing info. Can I send you an email, in order for us to investigate further? Keep me posted!

Hi @"Dormody", can I send you an email, in order for us to have a closer look into this? 

Hi @"Mika2", I just sent you an email. I'll see you there!

Hi @"rastro2", could you try to do a quick re-install of the app, using this link? Once you do that, can you also clarify the app's exact syncing status at the moment? Thanks a bunch! 

Hi @"Zarnalist", it sounds like this could be the issue here, since the video came from a camcorder and it was later converted to an .mp4. How did you convert it on your end? Also, which platform do you use when trying to preview the file on our end? 

Hi @"dmarie26", I hope you're doing well! In regards to your notification when using your Windows device, can you check which version of the Dropbox application you're using, and what's the sync status at the moment? You can hover over the Dropbox icon in your task bar, to see this info. Let me know and we'll go from there.

Hi @"Mika2", please don't share your account password with anyone. Did you also check the link I sent you here? If so, can I then send you an email, in order for us to have a closer look into this?

Hi @"ben_galaxy", could you let me know the OS of your iPad, along with the Dropbox version that you have installed there? 

Hi @"5R", could you send me a screenshot demonstrating what you mentioned? I'd like to have a visual of how your Security page looks too. Just make sure none of your personal info is visible there. 

Hi @"Mika2" before I go ahead and open a ticket on my end for you, I'd like for us to try something. Can you please let us know if you see any files or folders taking up space in your account's homepage or your backups page? Also could you try to access and delete any folders within the following link:…

Hi @"neamtuumarius", can I send you an email, in order for us to have a closer look into this? 

Hey there, @"scott117", thanks for posting today! Let's check why Dropbox Badge might not be there for your Word documents. Can you clarify the app's syncing status, along with the version that you're using? You can find the version by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse…

Hi @"Zarnalist", welcome to our Community! Can you let me know which -if any- troubleshooting steps you've tried on your end? Did you try what was mentioned throughout this thread? Keep me posted, and we'll take it from there!

Hi @"neamtuumarius", have you tried using our self-serve look-up tool in order to possibly locate the Dropbox account behind this charge? 

Hi @"refluentsquid", thanks for bringing this to our attention. Keep in mind that deleted files don't take up space on your account, so removing them wouldn't have made any difference to the quota. Is it possible you have a backup enabled and visible on this page on your account? Let me know more, and we'll take it from…

Hi there @"rotello" & @"TheViking", I just sent you both an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there! 

Hi @"Jeremy N.2", thank you for this! I was able to successfully locate your ticket, and I can see that it's now in the hands of our Advanced agents. Have you tried the latest steps they provided? I'd also suggest that you respond back to them with any concerns you might have, in order for them to be able to guide you, and…

Hi @"SharonMac", is it possible that you upgraded a different account? Have you tried using our self-serve look-up tool, in order to locate the email behind your recent charge? Also, what does your plan page report right now, because it sounds like you're using a Basic account. 

Hi @"Jeremy N.2", I hope you're doing well! Could you kindly reply back with your ticket number reference, in order for me to locate it on our end? Keep me posted! 

Hi @"Jon58", can you try Ctrl-Shift-N? 

Hi @"DropBozizzle", could you attach some screenshots here of the behavior you mentioned? Thank you!

Hi @"Ritav", welcome to our Dropbox Community! As long as your content meets our Terms of Service, and our Dropbox Acceptable Use Policy; your account, and content should be okay. Feel free to review these, and let me know if you have any questions. Thank you!

Hi @"GaleAbraham", what Jay meant is if you upgraded your OS to a latest update. Also, based on what you mentioned, it sounds like all the files have been updated now, am I right? What is the exact syncing status of the app? 

Hi @"Gr8sons", I hope you're doing well! Now, onto what you mentioned: Starting with the auto-launch of the app. If you access your app's preferences, under your General tab, do you see the option Start Dropbox on system startup as selected? If so, can you try to unselected, then select it once again? As for the context…

Hi @"alexanderwolfnyc", thanks for clarifying, and we might need the screen recording in a while. Let me ask you to try something out first: can you quit the Dropbox app, and then try to open and take any actions (create folder, delete etc) within your Dropbox folder. When you do that, do you notice the same behavior?…

Hi @"sissomi", I just sent you an email, I'll see you there!

Hi @"Tiger20", it might be trivial, but what happens if you try to use the searchbar online, to locate the folder? Do you see any results there? Could you also send me a screenshot of the message you get, when trying to select the folder locally on your device? 

Hi @"lesmezei", I went ahead and removed your link due to security reasons. For the same reason, along some restrictions on our end, we can't open these links. Could you send me a couple of screenshots, and attach them in your next reply? Also, keep in mind that even if you temporarily quit the Dropbox app, you should…

Hi @"GaleAbraham", how did you download your documents? Also, are the files you're talking about inside your Dropbox folder? If so, then it means that the file is in the process of updating, and the changes are being synced. You also mentioned a green checkmark, is this the one you're talking about? If so, and as the Help…

Hi @"Kfederal", could you send me a screenshot of this, if you could? Also @"D M.6" & @"JB2023", I just sent you an email about this, thank you!