Megan Dropbox Community Moderator

Hi @"Myrna1", can you try to do a quick re-install, using this link? As for the app's syncing status, we need to check if it's up to date. You can click the Dropbox icon in your menu bar, next to your WiFI. The sync status will display at the bottom of the window that appears. 

Hi @"rastro2", it will sound trivial but have you tried restarting your device? If you have, I'd suggest that you try an advanced reinstall, and come back with the results. 

Hi @"J2Harrell", let's jump right into this! Do you also have an Android device, which you're using when you're trying to open your Word files? If so, what is the OS of the device? Also, does this happen with all of your Word documents? Let me know more!

Hey @"Slacasse", thanks for using Dropbox and welcome to our Community! In regards to the creation date of your content, how did you upload it in the first place? I am assuming you used our mobile app, correct? Was it through camera uploads, or manually using the "+" sign? Do the files show the correct metadata when you…

Hi @"DaleC", I hope you're doing well! You mentioned this change in the behavior of your aliases, when using your Mac. When did you first notice that this started happening? Also, can you clarify the version of your Dropbox app, and if you're using the new experience of Dropbox for macOS? You can find your version by…

Hi @"yarkinzhan", can you check if you can preview the Dropbox link dl=0, using an iOS browser on your end without an issue? If not, feel free to send me a screenshot of what you see on your end, in order for me to have a visual too. 

Hi @"Joycegtx1951", based on the info you gave us, it seems you might be using a Business plan, is that right? In general, this is a security measure to ensure that users are aware that deleting the file would delete it from other connected devices for others too. We appreciate the feedback on this matter and on the way to…

Hi @"Kali4672", do you see the Dropbox path appearing in the Files app on your device? I’m assuming that you have installed our mobile app? Also, do you use the official Gmail app on iOS, or the default iOS Mail app?

Awesome news @"scott117"! This is what I like to hear (or read in our case). 😎

Hi @"rastro2", would you mind trying these steps to see if they help? Click on the Dropbox icon in your menu bar and quit the application Open your Activity Monitor from your Mac Utilities folder Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then…

Hi @"mg95", thanks for posting here today! The first thing that we need to check in regards to your camera uploads, is the version of the desktop app that you use on your end. You can find this by locating your Dropbox icon on your task bar, next to your WiFi and hovering your mouse over there. It's a bit odd that both…

Hi @"Myrna1", let's jump right into this! You mentioned that the files you need aren't available to you, but we don't have much info on our end about this. Can you elaborate a bit? Is the Dropbox app up and running, and if so, what is the current syncing status of the app? If you open your Dropbox folder locally, are you…

Hi @"EagleG", I just sent you an email! I'll see you there. 

Hi @"Rob B.35", let's jump right into this! If I understand this right, you're coming across some errors when it comes down to syncing some of your socket files using our app. Could you clarify -or even send us a few screenshots- of the error you get when this happens, and some example file names that this happens to? I…

Hi @"pmurkowsky " , can I send you an email too, in order for us to have a closer look into this? 

So, this isn't a consistent behavior, right? @"ben_galaxy" You could try to install Microsoft 365, just to check if you notice a difference on your end.

Hi @"PierreSchlum", let's jump right into this! I don't think your account plan could be related to the folder's permissions. Is the shared folder you mentioned visible to you when you access your account's sharing tab? Did your friend try out the steps mentioned here, in order to change your permissions? And if he did,…

Hi @"Kali4672", welcome to our Community! You mentioned that you try to attach files from your Dropbox account. Can you clarify the steps you're following, and where do you try to attach these files? Feel free to let me know the version of the OS that you use on your end, along with the version of the Dropbox app that you…

Hi @"the1", happy Thursday! You mentioned that you updated your Dropbox app, do you use the new macOS update on your device? If so, have you taken a look at this Help Center article, in order to allow access to your Dropbox files? I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your…

Hi @"magleahy", thanks for clarifying! If you have view only permissions, that would explain why you can't add new content to said folder. Can you ask for the owner, to change your permissions to can edit, and then try again? However, there's a second obstacle here, which is the viewing part. Even with view only…

Hi @"nitinkhanna", thanks for posting here! Could I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"steve G", I see. Do you see any syncing icons when you access your Backup folder, inside Dropbox? If I were you, I'd wait until the app is up to date, and then delete any content you don't need. 

Hi @"TheOldman", welcome to our Community! You mentioned that the files with the solid cloud can't be opened. Do you get any specific errors when you try to open them? Feel free to have a look at this helpful Help Center article, in regards to the new syncing icons for macOS. Also, could you clarify the app's precise…

Hi @"EagleG", can I send you an email, in order for us to have a closer look into this? 

Hi @"Dormody", I just sent you an email. I'll see you there. Cheers!

Hi @"fedeboraxx", let's jump right into this! Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage? Was your Dropbox app updated to the new macOS prior to this incident? Also, what is the app's syncing status as we speak? Also, @"alan_H", you…

Hi @"ben_galaxy" & @"J_nelly_5"! Could you send me a few screenshots with the message you receive from Dropbox, when you try to open your files? 

Hey @"J_nelly_5", sorry to see you're having this issue. Can you let me know which iOS version you're running and which Dropbox version too? Please feel free to also access your Dropbox settings in the app itself, and clear the cache from there. An uninstall and re-install would also be ideal, if you could. Let me know…

Hi @"courtj043", I just sent you an email, to your Community-linked email address. Keep in mind that it's not the same email address you posted. Also, please don't post your email address on a public forum, for your own safety. Respond back to me, and we'll take it from there!

Hi @"Gr8sons", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this?