Megan Dropbox Community Moderator

Hi @"DaveK1955", thank you for reaching back to us, I hope you enjoyed your weekend! I just sent you an email, I'll see you there!

Hi @"Myrna1", thank you for reaching back to us, I hope you enjoyed your weekend! Is it possible that your app is connected to a different Dropbox account, than the one you used when editing the content? You can check the app's preferences, then under Account, in order to see the email address linked to it. If I were you,…

Hi @"mg95", I just sent you an email, I'll see you there!

Hi @"andrew222651", thanks for letting us know about this! Feel free to check @"Graham"'s response above. Our engineers are aware and looking closely into this. We'll make sure to update the thread, once we have more info on this. Thank you for your patience! 

Hi @"palominov55" & @"Freerk12", thanks for sharing your thoughts with us here! Now let's get to business: @"palominov55", do you happen to have a ticket number reference, from your communication with our Support team? Also, @"Freerk12" you mentioned that some of your files aren't syncing at all. Does this happen with…

Hi @"RebeccaLee", thank you for reaching back to us, I hope you enjoyed your weekend! Can you try to perform an advanced reinstall using the steps mentioned here? 

Hey everyone, I hope you're doing well! Could you try out the steps that Walter provided here, and respond back to us with the tickets you'll create, in order for us to locate them on our end? Thanks a bunch! Waiting for your responses. 

Hi @"Patrais" & @"Zekeriya", I hope you're doing well! Just to note, I’ve merged your post to this thread as it is relevant to the topic and I wanted to keep a similar point of contact for this. Could you please try the troubleshooting steps mentioned throughout this thread, and keep me updated as to what happens next? Let…

Hi @"c4l1n", happy Monday, I hope you're doing well! Could you share some additional info, in regards to the process you follow on your end, and if you see any specific errors, when you try to overwrite your files? Do you face the exact same issue, as the OP mentioned? Have you followed any troubleshooting steps on your…

Happy Monday @"rastro2" & @"Arroyodorado", I just sent you both an email, I'll see you there! 

Hi @"OceanElf", happy Monday! When you initially posted here, in the Community, was the app stuck syncing this exact number of files? Could you locate your little Dropbox icon, on your menu bar, next to your WiFi, and click on it? Once you do, feel free to send me a screenshot of the exact syncing status of the app, and if…

Hi @"IronOre", your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi @"treborrobert", what happens if you try to do a quick re-install of the app, using this link?

Hi @"Mika2", in this case, can I send you an email, so we can have a closer look into this? 

Hi @"Lighting Dogo", I just sent you an email, I'll see you there!

Hi @"taoctiger", let's jump right into this! in order to get your Documents, Desktop and Downloads folder back to their original paths, you'd need to disable Backup first. You can do this, using these steps. Have you tried that? Keep me posted!

Hi @"Peter H.87", if you uninstall the app, then re-install it that wouldn't sync your content from scratch. It'll just re-instate the state of your app. Any changes in your files would simply re-index. Give it a go, and let me know of the results, thanks!

Hi @"RebeccaLee", did you perform a quick re-install (re-installing the app, using this link) or did you uninstall, then re-install it from scratch? 

Hi @"mg95" could I send you an email, in order for us to have a closer look into this?

Hi @"magleahy", could I send you an email, in order for us to have a closer look into this?

Hi @"Rick17", have you tried uninstalling the app and then re-installing it, like Jay suggested above? Also @"dmarie26", could you send me a screenshot, of your notification area on your desktop, where you notice this issue? 

Hi @"rastro2", in this case, can I send you an email, in order for us to have a closer look into this? 

Hi @"VikingPadre", does this behavior happen with all the files in your Dropbox folder, using a cloud icon? Also, I would like for you to locate your Dropbox icon on your task bar, next to your WiFi and hover your mouse there. That should give you the version of the app, could you pass it on to me? 

Hi @"SubbaV", let's jump right into this! Is it possible you have a backup enabled and visible on this page on your account? Could you also check your account's plan page, and let me know what it reports there? This will help me to assist further!

Hi @"Megy86", thanks for posting here today! In regards to this email that you received, are you certain that it's coming from non-reply@dropbox.com? Based on the body, it sounds a bit odd indeed, but I'd love to be able to see some screenshots on my end of this too. When you try to respond back to me here, do you see a…

Hi @"Barbara 2022", welcome to our Community! In order to change the owner on your shared folders/files you'd need the current owner, to follow the steps mentioned here. That way, you can take ownership of the content that you need. Let me know if you have any questions! 

Hi @"treborrobert", thanks for bringing this to our attention. In general, the Dropbox desktop application does require admin privileges to be installed on a machine, and this would also include any new updates for the app itself for it to function properly. Is it possible that you're using the app without admin rights in…

Hi @"IronOre", sorry to hear about that! In regards to the notifications that you mentioned, could you clarify where do you see them? Is it in email notifications, in the app or website? Also, are they notifications about possibly upgrading your account to a different plan? Keep me posted, and we'll take it from there!

Hi @"Slacasse", just to make sure we're on the same page here: did you Airdrop the content from your iPhone to your Mac? Because if this is the case, I'm trying to see how Dropbox is involved in the process, and the steps you followed. Have you checked the properties of these files? If so, what do you see there?…

Hi @"Greensandz", how are you today? That should be the path of your user Dropbox content, in your Finder provided you're using Dropbox for macOS. You can always locate your Dropbox icon on your menu bar, next to your WiFi and click the icon. That should give you a pop-up window, with a little Dropbox folder on the top of…