Megan Dropbox Community Moderator

Hi @"Peter H.87", thanks for letting us know more about your findings! If you need anything else, I'll be one post away, cheers!

Hi @"Wannachupbrew", welcome to our Community! Now, based on the info you provided, it seems you're using our Beta version. This could be the culprit of your Backup issue. As a first step, I would suggest that you downgrade from the beta version. You can go into your account settings on the Dropbox website and turn Early…

Hi @"bpimentel", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve how Dropbox affects your everyday lifestyle. If you need anything else, let me know!

Hi @"AskLuigi", I hope you're having an amazing day so far! I went ahead, and merged your idea into a similar one we have, just to make sure we keep everything neat and under the same thread. Feel free to upvote the idea too. I hope this helps!

Hi @"David Sparks", let's check a few things here! Can you try to open the Dropbox app interface, instead of navigating to this folder via file explorer and try opening the file from there? If you open the S mode app, can you try to make the file available offline? 

Hi @"Joycegtx1951", how are you today? Could you kindly clarify the syncing status, and version of the app that you use on your end? You can find that by locating your Dropbox icon on your task bar, next to your WiFi and hovering your mouse over it. Also, if you check the folders online, do they all mention "only you" as…

Hi @"c4l1n", can I also send you an email, in order for us to have a closer look into what you mentioned? Also, @"aisb", I am sorry to hear about that, I understand that what you experience isn't ideal. Do you still face the same behavior on your end? 

Hi @"Tiger20", I just sent you an email, I'll see you there! Cheers!

Hi @"aristeidist", I just sent you an email, I'll see you there!

Hi @"exxtra10", thanks for providing all the necessary info here! Can I send you an email, in order for us to have a closer look into this? Let me know more!

Hi @"Eric Conijn", thanks for posting here! Keep in mind, that the way you choose files to sync on one device, won't reflect on others. You can have different files as online-only, or available offline on each one of your devices. Now, as for files downloading locally, even when you choose for them to be online-only, have…

Hi @"Sarakatrine", it is possible that you copied the content, instead of moving it. Once you're ready, you can select the content you need to delete, either online, or using the app and delete them. 

Hi @"aristeidist", can I send you an email, in order for us to have a closer look into this?

Hi @"SubbaV", fefore disabling computer backup, please note the following: To turn off computer backup: 1. Click the Dropbox icon in your system tray. 2. Click your profile picture or initials. 3. Click Preferences. 4. Click the Backups tab. 5. Click Manage backup. 6. Click Disable backup. 7. Choose Keep content in folders…

Hi @"Tiger20", can I send you an email, in order for us to have a closer look into this? 

Hi @"David Sparks", thank you for your screenshots! It's important to note that the icons next to your files, as shown on the third screenshot; aren't Dropbox related. As for your content, that you can't preview, what happens when you access your Dropbox account online? Are you able to locate, and preview what can be…

Hi @"Redalong", thank you for letting me know more! I was able to check the history of your ticket, and it seems that you have installed on the device a third-party app, that could be preventing how Dropbox works, and connects. Upon further investigation, and based on your latest response, since your IT department isn't…

Hi @"Sarakatrine", have you tried accessing your account online, and checking both your home page, and your sharing tab? You should be able to see all of your content there, even if your account is full. Let me know what you find! 

Hi @trover222, it's actually expected that your Backups and the files you have there would only be available to the link @"Walter" provided. If you need to access them, you can find them there. I hope this clarifies! 

Awesome @"idalindum"! It's ideal to keep the app open, and patience here is key. Since the number of files is decreasing that's absolutely positive. Give it some time, and let me know if you need anything else. 

Hi @"NHT", I just sent you an email, I'll see you there!

Hi @"Sarakatrine", let's jump right into this! Could you check this page to see if you've enabled the Dropbox Backup feature on your account? Also, what does your plan page report? Let me know more!

Hi @"nicklato12" & @"Tiffany08", thank you both for reporting this! Could you send me a screenshot of the email you received, and also confirm the email address it came from? Is it coming from an official Dropbox domain? Just make sure none of your personal info is visible in the screenshot, such as email address. Keep me…

Hello all, I hope you're having a great Monday so far. Can you confirm if Dropbox is accessible when you visit your account through your web browser? Also, @"Redalong", could you kindly provide me with your ticket number, in order for me to locate it on our system?

Hej @"Putte1957", tak fordi du skrev her i dag! Bare for at sikre dig, at vi er på samme side, ønsker du at ændre den e-mailadresse, der er knyttet til din Dropbox-konto. Har du i øjeblikket adgang til Dropbox-kontoen? Måske har du nogle tilknyttede enheder, som stadig ville være forbundet til selve kontoen? Kender du også…

Hi @"David Sparks", welcome to our Community! You mentioned that you use your account in an S Mode environment on your end. When you say you can't look at your files, could you elaborate a little? Do you see any errors when you try to open, or preview your content? You also mentioned that your files show as locked, could…

Hi @"jazzmeg1", happy Monday, I hope you're doing well! The cache folder is used as a staging area to sync files to and from your account. Dropbox keeps a cache of files hidden in your Dropbox for efficiency and for emergency purposes. Now, as for the desktop icon on your desktop app, I'm guessing it could be a program…

Hi @"NHT", welcome to our Community! Since we would need some account-specific info, in order to help you with your 6 digit verification code access, can I send you an email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there! 

Hi @"idalindum", let's jump into this! In regards to the number of files that are backing up from your iPad, to Dropbox: do you see the number of files decreasing as time goes by? If it's the initial backup, it could take some extra time, especially if you have plenty of images, and videos. Do you use Dropbox in the…

Hi @"Joycegtx1951", thanks for the update! Have you tried uninstalling, then re-installing the app from scratch?