Megan Dropbox Community Moderator

Hi @"marloweloy", is your device's OS, Excel app and the version of Dropbox you use there, up to date?

Hi @"EmmaRoseR", have you tried accessing this link using an incognito tab on your current browser? You might need to be signed out of the account entirely, to be able to see that. 

 Hi @"Ech0M4n",thanks for the info! it seems you're using a Beta version (171.3.6157) of our desktop app, which could be the culprit there. Can you make sure that Early releases are set to off, in your account settings, and then try re-installing our latest stable?

Hi @"THX1965", thanks for the info, it seems you're still using a Beta version (171.3.6157). If you've made sure that Early releases are set to off, in your account settings, can you try re-installing our latest stable? Also, just to make sure we're on the same page here, it seems that the only issue you're experiencing on…

Hi @"Lean5S", welcome to our Community! Could you give me some additional details, in regards to this? Can you clarify if the email address to which Dropbox should’ve sent the 6-digit code is accessible to you? If yes, I’d like you to check your spam folder, and let me know if the email is located there. Let me know more,…

Hi @"KB-39", welcome to our Community! I'm not entirely sure if you can sync a file directly from WeTransfer to Dropbox, without downloading it first on your hard drive, however from our end, I doubt it. I think that you should reach out to WeTransfer about this, but based on the research I did on my end, it doesn't seem…

Hi @"marloweloy", thanks for posting here today! When you edit your Excel files, do you open the Dropbox app, and then tap the Excel file to open it there, or do you use Excel to open the files there directly? If you could also clarify the version of the app you use on your mobile, and also send me a screenshot of the…

Hi @"MikVest", I just sent you an email, I'll see you there!

Hi @"sid3", can I send you an email, in order for us to have a closer look into this? 

Hi @"Ech0M4n", I would like for you to locate your Dropbox icon on your task bar, next to your WiFi and hover your mouse over it. That should give you the version and syncing status of the app. Can you let me know? Also, if you have a moment, feel free to check this Help Center article too. 

Hi @"Relaxalot", let's try one more thing. Could you try re-installing the app, but during the installation process, you should be seeing the advanced settings. If you access them, you should have the ability to choose which folders you'd like to sync locally. I'd like for you to choose no folders, and see if the app will…

Hi @"minpi", I just sent you an email, I'll see you there!

Awesome @"Zongxiao"! If you need anything else, you know where to find us. 😎

Awesome job on reaching out to our Support about this @"KOMA"! I was able to locate your ticket, hang tight in there, and the agent working on your case will update you as soon as we have any new updates. 

Hi @"WonderingAboutThat", I hope you're doing well on your end! I was able to locate the ticket that my colleague opened for you, and it seems it has been closed by the system due to inactivity. I'd suggest that you reply back to your ticket, in order to let the agent know that you checked with Apple about this. That…

Hi @"MikeHenderson", okay, let's try one more thing: can you right click on those specific files, and check if the context menu shows "make available offline" or "make online-only"? Any screenshots are more than welcome!

Hi @"RWMOREY", happy Tuesday! What you can try on your end, is check the file type filter online, and search for your file types using the "other" option you see there. That way, you can narrow down your search. Of course, you can use the other filters too, in case they help. In any case, I'll forward your feedback to the…

Hi @"t0ny", thanks for posting here! Keep in mind that following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. There are some things you can check to ensure that the migration and the re-sync is…

Hi @"THX1965", keep in mind that based on the log info you sent my way, it seems you're still using the Beta version, for the new macOS. I'm happy that everything is syncing as expected now! As for the syncing icons, that behavior would be expected due to the new update. You can see more about the new icons, in this Help…

Hi @"minpi", I hope you're having a good week so far! Could I reach out internally, in order for us to have a closer look into this? 

Hi @"AZ13", I just sent your ticket to our Specialized agents, could you try to respond back to them, with any further questions? 

Hi @"AKAbeats", thanks for posting here today! If you're referring to Dropbox tags, then this feature is only available online. You can always use tags on your files through Finder, but these won't be reflected online. I hope this helps! 

Hi @"sid3", I hope you're doing well! Can you try to delete any folders within the following link, in order to free up space: https://www.dropbox.com/backups/PC and let me know if this works out for you? Keep me posted!

I am glad this resolved things for you @"DLoudermilk"! If you need anything else, you know where to find us! 😎

Hi @"ivboro", welcome to our Community! Have you tried using a different browser, in order to change your Professional plan, to Plus? If so, did you get the same error message? Looking forward to your reply!

Hi @"paulhenman", thank you for reaching back to me, I hope you enjoyed your weekend! If you choose to update and use the app on the latest version for macOS, do you get any errors or are you able to successfully update the app? Also, based on your initial response, I thought you had already tried to update, isn't this the…

Hi @"Zongxiao", let's jump right into this! Since you mentioned that you chose our Dropbox Professional trial, is it possible that the charge is coming from a different Dropbox account? If you use our self-serve look-up tool, are you able to identify that the charge is coming from the Dropbox account that you started the…

Hi @"athenabeta ", thanks for your speedy reply! I would like for you to locate your Dropbox icon on your menu bar, next to your WiFi and hover your mouse over it. That should give you the app's version. Can you check, and let me know? Also, it might sound trivial, but have you tried re-starting your device at all? 

Happy Monday @"DC02"! Absolutely. If you choose to update your OS, you can continue using our app on a higher macOS environment. Let me know if you need anything else!

Hi @"ClintGoss", I hope you're doing well! Since you have the same issue as the rest of the users in this thread, have you tried any of the troubleshooting steps mentioned? Just asking, in order for us to be on the same page here. Also, could you clarify the version of the Dropbox app that you're using on your end? Keep me…