Megan Dropbox Community Moderator

Hi @"suirauqa", thanks for posting here! Now, let's jump into this, one issue at a time. In regards to the website access, I know it might sound trivial, but have you tried accessing our website, using an incognito tab on any of your browsers? Are all of your browsers up to date with the most recent updates? As for the…

Hi @"Uknife", thanks for bringing this to our attention. Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again? Keep me posted, and we'll take it from there!

Hi @"da_haigh", I hope you're doing well! In regards to the previewing message you receive when you try to preview the link, and the file itself, have you tried accessing your account, and previewing the file through a different browser? I'd also suggest an incognito tab on your current browser. Let me know of the results! 

Hi @"athenabeta ", thanks for posting here, let's have a look! In regards to your context menu not working, can you clarify the app's current syncing status, please? Also, have you tried quitting the app, and then signing in again? Keep me posted, and we'll take it from there! 

Hi @"biancabriglio", let's jump right into this! Is the folder you're referring to -the one saved to your desktop- your Dropbox folder? In any case, if the app is uninstalled you should be okay to delete the folder, without affecting your account online. Provided of course, that you don't need any of the files that exist…

Hi @"Rval", I just sent you an email, I'll see you there!

Hi @"paulhenman", what you mentioned could be related to Backup. Can you try to skip Backing up for now, and just try to install the app and see how this one goes? 

Hi @"PinkOrchid", let's jump right into this! To start off, yes you can have a monthly subscription with Dropbox, it doesn't need to be annual. Keep in mind that you can cancel your plan at any time, and the account will then downgrade on its renewal date, without further charges. If you have any questions, let me know!

Hi @"Pippo123", thanks for bringing this to our attention. Is it possible you have a Backup enabled and visible on this page on your account? Maybe this is what's making your storage run low. Also, do you have any shared content, that could be taking up your account's space? Keep me posted, and we'll take it from there!

Hi @"AZ13", I just checked and it seems that you have responded back to my email. I'm just going to respond back to you, thank you for your patience! 

Hi @"Rval", happy Friday! Can I reach out to you via email, since we're going to need some account-specific info in order to look into this for you? Keep me posted!

Hi @"Pip5", we cannot indicate whether this would work fully as expected as this is third party software and may have unexpected configurations. We do have some general recommendations that may help. For Dropbox to work correctly, it needs to be installed in an Operating System (OS) that is not part of a Shared Session. If…

Hi @"Rafal Be", can I just send you an email, in order for us to have a closer look into this? 

Hi @"daveginorge", I just sent you an email, I'll see you there!

Hi @"JonathanWick", I just sent you an email, and I'll be happy to see you there!

Hello all, thanks for sticking along and for reaching out in regards to the Dropbox Invoices Alpha product. At this time, we are performing maintenance and the functionality is currently unavailable. Alpha and beta products are subjected to different terms than other Dropbox products, which you can find more details about…

Hi @"fssbob", I just sent you an email, feel free to respond back to me, and we'll take it from there!

Hi @"Joycegtx1951", I just sent you an email, I'll see you there!

Hi @"mind_over_machine", thanks for posting here! Keep in mind, that once the file is copied into Dropbox then the only thing left from there is to sync the file. It shouldn't be a problem really. In some cases, it might just be best to pause or close the app and just allow for the content to sync and backup. Since doing…

Hi @"Enc", your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi @"mike226", you being in a locked state Team wouldn't be related to your sign in issue you're facing, since you would still be able to access the account. Are you the admin on your Dropbox account? In any case, can I send you an email, in order for us to have a closer look into this?

Hi @"andry88", can you ensure that the app is indeed signed out of the device, and uninstalled? If that's the case, can I then send you an email, in order for us to have a closer look into this? 

Hi @"KOMA" & @"miiike", could you send me a screenshot of the error message you get, when you try to copy content using our website? Also, do you copy files into the same location or a different folder altogether? 

Sounds like everything is back on track now, right @"immo" ? 

Hi @"Rafal Be", just to make sure we're on the same page, have you also tried an advanced re-install, using the steps I provided above? 

Hi @"daveginorge", let's jump right into this! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"altarthedeer", thanks for posting here today! Did you try quitting the app and relaunching it at all? Could you check if this persists after rebooting your computer? If it does, you may need to perform a clean, advanced reinstall. In any case, please keep me posted!

Hi @"JonathanWick", welcome to our Community! Does this behavior regarding our Support access, happen on a specific browser, or all of them? Feel free to also try an incognito tab on your current browser, and let me know. If you're still facing issues with that, let me know and I'll open a ticket on my end for you! Keep me…

Hi @"mike226", let's jump right into this! You mentioned that Dropbox locked the account, can you clarify the precise error -if any- you get when you try to access your account? Have you tried to add the no-reply@dropbox.com email address, to your email contacts, just to see if you'll then receive the email? Keep me posted!

Hi @"sue1201", I just sent you an email, in order for us to have a closer look into this! Thank you so much for your ticket @"Frankee787", I was able to locate it on my system. Be sure to wait for the agent's response for the next steps. If you need anything else, let me know!