Megan Dropbox Community Moderator

Hi @"Uknife", can I send you an email, in order for us to have a closer look into this?

Hi @"NacNac", it might sound trivial, but have you tried re-starting the device, and also uninstalling, then re-installing the app?

Hi @"sue1201", you wouldn't need to follow the link to the email, since the email chain is the ticket. Have you checked your spam/junk? 

Hi @"NacNac", could you clarify the OS of your device, along with the app's version that you have installed there? Also, which browsers do you use on your end, and if you could also share some examples of websites/apps that the autofill isn't working, that'd be amazing. 

Hi @"ArchiJo1", I am afraid that since the subscription didn't start from our end directly, then Apple is the one in charge for it, and they would be the only ones authorized to proceed with the refund. 

Hi @"dluptonmd", you might need to use your computer for that, but he is how it should look. It's the third icon, from the right.

Hi @"Alan T.17", I just sent you an email, I'll see you there. Cheers!

Hi @"dluptonmd", you should be able to attach your screenshot back to me, by using the camera-like icon and attaching it to your next response. If I were you, I'd try to uninstall both Word, and Dropbox and then re-install them. Can you give this one a go, and let me know if you get the same results? 

Hi @"sue1201", I hope you are doing well! It seems you were able to respond back to me before, therefore I assumed that you are now able to see my messages. If you access your email address directly, are you able to see any of my messages in your inbox? 

Hi @"beatrixwillius", welcome to our Community! If you have different content synced differently inside your Dropbox folder, the Dropbox icons should let you know the state of each file/folder. You can see more about this here. Isn't this the case for you? Are you able to see, and identify your syncing icons? If you have…

Hi @"dluptonmd", can you send me a screenshot of the page you see, when clicking your + button in the Dropbox app? Also, do you notice the behavior you mentioned with all of your Word files, or some of them? 

Hi @"ArchiJo", thanks for posting here today! Based on the info you provided, you mentioned that the charge was coming from the App Store from an iOS mobile device. Due to the way that App Store purchases are handled, we are unable to provide refunds directly for iOS in-app purchases. I would have to redirect you back to…

Thank you so much for sharing your thoughts with us @"blockmedia"! I would suggest that you use our "Share an idea" board, when you have a moment; in order to present this as a feature request. That way, other users can also upvote it, and if it gets enough votes, our engineers might consider it. 😊 If you need anything…

Hi @"Alan T.17", could I reach out to you internally, in order for us to have a closer look into this? Also, @"rachaeladams", it seems you're also facing the same issue, with your Dropbox storage, am I right? If so, have you checked your Backup page, for any active backups there? What about your sharing tab? Feel free to…

Hi @"GreyStreetAdvisors2023", thanks for posting here today! If it shows that the new payment method has been updated, then there's nothing for you to worry about. We will make several attempts to re-bill you for a few days after your renewal date. If you face any issues then, let me know and I'll be happy to look into…

Hi @"Si5", have you tried uninstalling, and re-installing both the Dropbox app and Word on your mobiles? Also, does this happen with all of your Word documents, or only some of them?

Hi @"Alan T.17", can you try out this link, and check under Apps?

Hey there, @"Si5", how are you today? Could you clarify which one of our platforms you use when this happens? I am assuming you're referring to your mobile, am I right on this? Provided this is the case, could also clarify the version of the app you use on your mobile, your OS and also send me a screenshot of the error…

Hi @"getho", sorry to hear about that! If you check your Sharing page for this particular folder, can you locate it there? If you're unable to, then I'd suggest contacting another member (or another one) of the folder in question and have them re-invite you, so you can get access to them. You mentioned you've contacted our…

Hi @"AG84", welcome to our Community! These are the exact steps your admin would need to follow, in order for your account to revert back to an individual one, instead of being deleted. If you have any questions, let me know!

Hi @"toemaytoe", instead of removing the app entirely from your hard drive, have you tried quitting, then signing back in? If not, give it a go, and let me know of any updates. 

Gotcha, @"Relaxalot". Can I then send you an email, in order for us to have a closer look into this? 

Hi @"Alan T.17", I see where you're coming from with this. Okay, here's an action plan: I'd suggest that you check the steps in this Help Center article, in order to see if someone made you a trusted contact. If this is the case, then you can reach out to said user, in order to ask them to remove you using the steps here,…

Hi @"Ech0M4n", I am happy to hear that using Camera uploads on your mobile works for you. If you wish, we can always troubleshoot the desktop's camera uploads further, by disabling and re-enabling the feature on the app's preferences, under Backup. If this doesn't work either, and you wish for us to look into this further,…

Awesome news @"THX1965"! I'm glad everything is back on track. If another third-party app uses and interacts with your content like BetterZip, then that would justify things. If you need anything else, give me a shout!

Hi @"sid3", I just sent you an email, I'll see you there! Thank you for the screenshots @"Alan T.17"! I can see you've enabled our Vault feature, is it possible that the content taking up space in your account is linked to that? You can use these steps, in order to calculate the size of the content there. 

Hi @"mhaugh69", thanks for posting her today! You mentioned that you need to connect to an older account, but you don't receive the security email. Without access to the email address linked to the Dropbox account, there's not much that we can do, I'm afraid. Is it possible that you have any devices, linked to that old…

Hey there, @"Alan T.17", I'd be happy to look into this for you! Can you send me a picture of your Home page please? Also, could you check your account's plan page, and let me know what it reports there? Is it possible that you have any shared content, taking up space in your account? Let me know more! 

Hi @"THX1965", can you also try out these steps? If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily? If you right/control click a file and choose either "make available offline" or "make online-only", do you see any change?

One more question @"Ech0M4n". Are you able to sync the content, and upload them to your account using camera uploads on your mobile, or do they also fail to upload there?