Megan Dropbox Community Moderator

Hi @"2023", thank you for the updates! Can I send you an email, in order for us to have a closer look into this? 

Hi @"David Weisman", I see! Can I send you an email, in order for us to have a closer look into this? 

Привет, @"Oleg8", сюда нельзя прикрепить видео скринкаста, но можно прикрепить скриншот. Пробовали ли вы использовать другой браузер, чтобы отправить его нам? Вы вообще пробовали перезагрузить устройство? -- Hi @"Oleg8", you wouldn't be able to attach a screencast video here, but you should be able to attach a screenshot.…

Hi @"mike226", I just sent you an email, at your Community-linked email address. I'll see you there!

Hi @"MacSpanner", your comments on Dropbox Passwords have been very helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi @"AWAUS2023", thanks for posting here! Without access to the email address, I am afraid that there's not much you can do, since it wouldn't be possible to read this code, therefore access the account. Is it not feasible to recreate the email address and attempt to login again? Another thing you can perhaps try is to…

Hi @"gloriathom997", it seems I wasn't able to locate it. Could you make sure this is the correct ticket number? Also, have you checked in with your bank about this? If the agent processed the refund correctly, then you should be able to see it after approximately 3-7 days. 

Hi @"RandallChristopher", thanks for posting here today! From what I understood, it seems you're using our mobile app to upload content to your Dropbox account, right? If not, please feel free to clarify. Also, just to make sure we're on the same page, do you use camera uploads or manual uploads? As for the date modified,…

Hi @"MacSpanner", happy Tuesday! You'd need to manually edit, and remove any entries you might not need, I'm afraid. There's no automated way to do that for you. I hope this clarifies! 

Hey there, @"BobbiBamf", welcome to our Community! Could you clarify if you upgraded directly using our website, or through Apple/Google? Let me know more, and we'll take it from there!

Hi @"justinejavier", I just sent you an email, see you there! Cheers!

Hi @"felipera29", if I am guessing correctly, you only see this pop-up on your mobile app, right? If so, have you tried uninstalling, re-installing the app and also clearing the app's cache? 

Hi @"Darleen2", I hope you're doing well! To begin with, do you try to access the shared folder using the mobile app, or the browser on your iPhone? Also, what does your account's plan page report, in regards to the account's space? If you could also attach a screenshot of the error message you get when trying to open the…

Hi @Najiee , can I send you an email, in order for us to have a closer look into this? 

Hi @"Uknife", I just sent you an email, I'll see you there!

Hi @"justinejavier", how are you today? Can I reach out to you via email, in order for us to have a closer look into this? Keep me posted!

Hi @"Mahammer29", can I send you an email, in order for us to have a closer look into this? 

Hi @"nicolelenadipaolo", welcome to our Community! Since this thread a bit lengthy, could you clarify the exact steps you tried, that didn't work out for you? Also, any additional info as to the issue you're experiencing, the OS on the device you're using, and Dropbox version are most definitely welcome. We need all the…

Hi @"jprenno", thanks for posting here! In regards to your storage space, have you checked your sharing tab for any shared content, that could potentially be taking up extra space in the account? Also, please feel free to access your home page, calculate the folders and files using these steps, and send me a few…

Hi @"please oFF", let's get to it! If I understand your need correctly, you wish to uninstall the Dropbox app from your device, am I right on this one? If not, feel free to correct me. Here are the steps on how you can uninstall the app on your end. Let me know if you have any questions! 

Hi @"Andyjenk2 ", just checking to see if you tried a different browser on your end. You should be able to click the camera-like icon when responding back to us, and attach your screenshot that way. 

Hey @"voopster", thanks for posting on our Community! Can you check your spam folder, to see if the email went there? If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again. Let me know how it goes.

Hi @"NacNac", I believe that what you mentioned might do the trick, but let's see. Could you temporarily try to disable Google Password, and check how Dropbox Passwords will behave on Chrome after this? 

Hi @"Rachel L.", thank you for the late reply! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve. In the meantime, you can pull in order to refresh, and that should update the view…

Hi @"demonboy", I hope you're doing well! At the moment, I'm afraid it's not possible to be able to view and edit at once, all the members you've shared content with. You'd need to do this for each folder individually, for security reasons. I'll forward your feedback to the appropriate areas so we can continue to improve.…

Hey there, @"Rui Bandeira", let's jump right into this! As a first step, can you check your plan page, and let me know what it reports there? Did you also remove any shared folders, that could potentially be taking up space on your account? Or perhaps you have backup enabled. Can you check all three, and let me know what…

Hi @"DANI3L", let's jump right into this! You mentioned that you copied the file to your local drive, from Dropbox. Do you mean you copied it from inside your local Dropbox folder on the device? If you were indeed using the app, was this file available offline, or online-only in your Dropbox folder? As for the Properties,…

Hey there, @"Cestern", wishing you a great Monday ahead! Is it possible that you upgraded the wrong account, and you're currently looking at a different Dropbox account? Could you check your account's plan page, and let me know what it reports there? Do you have any Backups enabled? Let me know more, and we'll take it from…

Hey there, @"leandrosilva", happy Monday! You mentioned that your app is a little slow when you boot up your device, and Dropbox is running. Can you clarify the OS you're using on your end? The next thing to check here is for any security programs such as antivirus and firewalls, that could be causing this; while this…

Hey @"Najiee " , sorry to see you're having trouble. Did you try to upgrade your account directly through our website or from the app on your phone? Also, have you received any charges for this, to clarify if the charge went through? I am asking, since the payment might have failed, due to the error message you mentioned.…