Megan Dropbox Community Moderator

Привет @"Oleg8", я только что отправил тебе письмо, увидимся! -- Hi @"Oleg8", I just sent you an email, I'll see you there!

Hi @"MW_Proactiv", let's jump right into this! In order for you to have both your personal and Business account connected to your desktop app, you'd need to first link the accounts online. Once that is done, you can go ahead, and add the Business account locally on the device too. For more info on how to achieve that, you…

Hi @"Mick05", thanks for your screenshots! The "Remember me" option is there, to essentially make sure Dropbox remembers your web session, when you try to sign in again. As for the second screenshot: what happens when you put your email address there, and then proceed to input your password? Do you then see the option…

Awesome news @"RichPenney"! If you need anything else, let me know! 

Hi @"suirauqa", could you try uninstalling, and re-installing the app? Once you do, please check both the syncing status, to see if it's still stuck, and the way it behaves when it comes down to your browser when you press the globe icon, and let me know! 

Hi @"RichPenney", thanks for posting here today! Can you check your account's plan page, and let me know what it reports there, in regards to the available space in the account? Keep in mind that shared folders would take up space in the account. Do you have any Backups enabled? Let me know more!

Awesome news @"weltym"! If you need anything else, I'll be one post away! 

Hi @"rachaeladams", in that case, do you see any content when accessing the second link I provided above? If so, feel free to delete any content you might find there. 

Hi @"rachaeladams", thanks for posting here today! Is it possible that you had Backup enabled for the account at some point? Also, could you clarify the OS you're using on your end? Is it a macOS device, or a Windows one? I'm only asking, so I can give you the correct link, in order for us to check if there's any old…

Hi @"ThoGu", I've got to confirm that this is indeed an official Dropbox domain. Based on the info you provided in your initial post, it seems you might have installed the app on one of your devices, and it's prompting you to complete it. Can this be the case? 

Before I go ahead and open a ticket on my end for you, I'd like for us to try something @"weltym". If you have a Mac device, could you access the following link: https://www.dropbox.com/backups/Mac and try to delete any content from there? Alternatively if you have a Windows device, try this link:…

Thank you so much for all of your info @"Chris_Hope"! Could you follow the steps that I provided about a similar issue, in this thread, and let me know if this changes things at all? 

Hi @"Haumann", I just sent you an email, I'll see you there! 

Hi @"Tinners", I hope you're doing well! My colleague Hannah shared some findings on her response. If you have any questions, let me know! Thank you!

Hi there, @"ThoGu", happy Wednesday! The first thing we need to check, and identify is if the email is coming from an official Dropbox domain. Can you check the email address you received this email from, and let me know? Keep me posted! 

Hi all! We are currently looking into this, and we'll share any update with you here, once we have them. Thank you! 

Hi @"andry88", I'm always here if you wish for us to look closely into this. I can always open a ticket on my end for you, just let me know. 

Hi @"Gustynpip", you mentioned that it loads 20% and then it stops. Is it safe to assume you're using your browser in order to achieve that? If this is what you do, can you also try using a different browser to upload the files? The other way would be for you to take your Quickbooks, and add them into your Dropbox folder…

Hi @"diethylether", how are you today? Can you try what @"NL8" suggested, and let me know if this solves the issue for you? 

Hi @"Darleen2", just to clarify a tiny detail there: is this a shared folder, or a shared link that you're trying to view? And provided this is a shared folder, is it already added to the account? Can you view it when you visit Dropbox online, outside of the app? If this is a shared link, does it open when you try to view…

Hi @"Chris_Hope", welcome to our Community! Now, let's jump straight into this, and check a few things. Can you check the app's precise syncing status, along with the version you're using, and let me know more? You can find the version by hovering your mouse over the little Dropbox icon, on your menu bar, next to your…

Hey there, @"Zbynek", welcome to our Community! Do they have a problem editing the folder, or generally an issue adding the folder on their Dropbox account? Even if your customer has a 2TB account, when he shares the folder with the rest of his employees, they need to have enough quota on their Dropbox account to add it,…

Hi @"Conrad" , I hope you're doing well! Do you have an extended version history purchased with your plan, before the deletion happened? If not, then I'm afraid that there's no way for you to recover content that was deleted so far back, since we only help with files deleted less than 30 days ago. I hope this clarifies! 

Hi @"jaycabr", thanks for posting here! Interesting finds you got going on there! I would like for you to locate your Dropbox icon on your task bar, next to your WiFi and hover your mouse over it. That should give you the version of the app you're using. Can you let me know more? Also, does this happen when you try to take…

Hi @"williana", thanks for posting here, I hope you're doing well! This case might need some account-specific info, in order for us to proceed. Can I reach out to you via email, in order for us to have a closer look? Let me know!

Hi @"Dominic Mitchell", could you possible attach a screenshot with the message, asking you to upgrade? Just make sure none of your personal info is shown there. Thanks!

Hey there, @"Dominic Mitchell", let's jump right into this! Based on what you mentioned, it sounds as if you received an email about this, right? If so, then is it possible you have two different Dropbox accounts? As a first step, can you check your plan page, and let me know what it reports there? Do you also have any…

Hi @"Darleen2", thank you for the screenshot, and extra info! If you tap on "See all" do you see the folder in question as "Not added" to the account? Essentially is this a folder that you've already added to the account, or just an invite to add it? Also, when you say that you can access the folder on your MacBook, do you…

Hi @"paolocaciagli", welcome to our Community! Is it possible that the content you deleted was shared content, by any chance? If it was, have you checked your sharing tab? If I were you, I'd also check the events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including…

Hi @"heikkipekka", I hope you're doing well! We wouldn't be able to give you a precise estimate, since that depends on the amount of files, file types, bandwidth and internet connection among other things. I would personally update during a time where you won't be that busy, this way you can allow for the app to sync…