Megan Dropbox Community Moderator

Hey @"koekoe", let's jump right into this! Just to make sure I'm aligned with you, when you say that the app doesn't start do you mean that it remains unresponsive when you click the little Dropbox icon on your menu bar? If you get any errors feel free to let me know. Can you also hover your mouse over the icon, and let me…

Hey @"sigveror"! Happy to see that your issue is now resolved! Wishing you a great weekend ahead, if you need anything else give us a shout! 😇

Hey there, @"sigveror", welcome to our Community! Let's jump right into this. Are the files that give you errors available offline on your computer or online only? If this happens with online only files, have you tried making them available offline using these steps before opening them locally on your computer? One more…

Hi @"skz", I just sent you an email, in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks! 

Hey @"freddygalloway911", let's jump right into this! Please keep in mind that this is a public forum. It'd be wiser to refrain from sharing personal information such as your phone number, and email address. Now onto the actual issue about the security code. I’d recommend getting in contact with our support team directly…

Hi there, @"GLITZ", let's jump right into this! You'd have to manually check your account online in order to see if the content was uploaded successfully or not. Based on the info that you shared, and the fact that you saw no errors I'd have to guess the process was correct and the files and folders were uploaded. However,…

Hey @"Ashley6210", thanks for using Dropbox and welcome to our Community! Could you send us a couple of screenshots of what you described so that we can have a visual too? Do these pop-up ads refer to not having enough Dropbox space or simply asking you to upgrade? Would you mind checking your plan page online, and let me…

Hi @"skz", welcome to our Community! To activate the promotion, did you follow the exact steps in this article, by opening the pre-installed version of the Dropbox desktop application on your device? Have you checked that your account meets the terms for the promotion? You can scroll to the bottom of the Help Center…

Hey @"talexb", let's see what we can find together about this! The first thing I'd like for us to check is the app's current syncing status. You can find this by hovering your mouse over the little Dropbox icon in your taskbar. Keep in mind that the file upload limit for the Dropbox desktop app is 2 TB. What was the size…

Hey there, @"grovberg"! I just sent you an email in order for us to investigate further. Please reply back to me, and we'll take it from there. Thanks!

希望一切顺利！只是想问问你是否还需要帮忙。如果一切都好，欢迎分享一下你的成功秘诀。 ----- Hey @"linxin"! Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Hi there, @"emsreviewsbooks", let's see what we can find about this! Could you visit your plan page, and let me know what it reports there? Also, if you check with your payment vendor/bank about this do you have any Dropbox-related charges? Let me know more, and we'll take it from there!

Hey @"camiilaah", thanks for being so speedy here. I'd also suggest that we wait for your photographer's feedback on this. If things look okay on her end, we'll definitely troubleshoot further. Keep me posted!

Amazing news there @"NLC99"! Happy to see that your issue is now resolved! if you need anything else, give us a shout. ☺️

Hey @"camiilaah", welcome to our Community. Let's see what we can find about this. The first thing that came to mind was to double check with your photographer, and make sure that the files have been uploaded correctly on their end. The 0 bytes shown as the content's size looks a bit suspicious. If they're using their…

Hey, @"BrainVision", let's jump right into this! Based on your description, I am not sure I've encountered this before. However, if this isn't the case, feel free to link the thread you came across that describes an issue exactly as yours. In order to be able to pinpoint the root cause of what you've tried, and see what…

Hey @"steveohm33", sorry to hear about that! Would you mind clarifying the app's current syncing status? You can find it by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi. While you're at it, could you also confirm the location of the Dropbox folder on your machine? Are you running the…

Hey @"JacquiJR" , sorry to hear about that! I just sent you an email, and we'll take it from there. Thanks a bunch! 

Hey @"Paolo M.", I hope you're doing well! As already confirmed in the thread so far, this is what we can reproduce from our side: -When left or right clicking on the Dropbox icon, we can see the Dropbox app window. -When double-clicking on the Dropbox icon, we are getting redirected to the Dropbox folder. Having said…

Hey @"Cappey_Jones"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"Juliesarah"! Quick check-in to see if you caught our last reply. Do you need more help?

Hey @"hattienixon"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"macnology"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey there, @"Rickw"! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

Hey @"simpson b."! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"Giles527"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"WilmaE", I hope you're doing well! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"rhuling951"! Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

Hey @"getanin"! When did you first notice this behavior, and does this issue affect all photos and videos, or only some? Can you also try to restart the Dropbox app using the steps mentioned in this article? While you're at it, have a look at the other steps too. If you visit your photos tab online, are you able to see the…

Hi @"ThriceFive", sorry to hear about that! When it comes to selective sync conflicts there's not an automated way to handle them. Here are some steps and future insights to prevent this from happening again. If you need something else, please let me know and I will be more than happy to help every step of the way.