Megan Dropbox Community Moderator

Hi @"jsonderg", I see where you're coming from, and we'd be happy to check on our end, however we'd need to identify if this is a browser specific issue, or if it's an actual issue with Capture. When you have a moment, please feel free to give it another go, on a different browser, and let us know what you find. Thanks!

Hi @"todt", let's jump right into this! In regards to the files names that change to something entirely different, does this happen when you work with the files, using your iPad, or does it happen when you edit the content in different devices too? When this happens, does the original file cease to exist, and a new file is…

Hi @"Stephen d.8", let's jump right into this! If I understand what you're asking correctly, you wish to know more about Dropbox File Transfers, and how they work in terms of uploading the content to a Transfer, if a file is getting synced by the app. Feel free to correct me if I get this part wrong. Now, what you…

Hi @"_adamdunbar", thanks for the added info! When you say that data is missing, do you refer to the online content, or locally? Can you also send us a few screenshots of the discrepancy you see on each drive's data size, so we can have visual too? 

Hi @"Ginger22", I'd need some account-specific info in order to look into this for you. Can I send you an email? Keep me posted!

Hi @"tonyweetman44", I hope you're doing well! In order to achieve what you mentioned, and as an alternative to shared folders, you can use shared links as @"Rich" suggested. And if they need to pass data over to you, you can then use File Requests instead. If you have any questions, let me know! 

Hi @"hbennis", welcome to our Community! At the moment this isn't possible. However your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. I hope this clarifies!

Hey there, @"danclarkis", happy Monday! Do you get the same error message as the OP? If not, could you attach the start-up error code back here, to you reply? Keep me posted, and we'll take it from there! 

HI @"wellenreitr", since this happens in a different folder outside of your Dropbox folder, then this would most likely indicate that it has something to do with the device, or the Windows OS. The fact that your Dropbox folder is located on an external drive is also not ideal. Do you happen to have a lot of content, in…

Hi @"abbipress", at that point, can I send you an email, in order for us to have a closer look into this? 

Hi @"suirauqa", do you have any other cloud services running at the same time as the Dropbox app? What about signing out of the app, then back in? 

Hi @"jsonderg", how are you today? You mentioned that you're using MS Edge browser when you notice this issue, right? Does this happen on Edge only, or when you try to record somewhere else too? Let me know more, and we'll take it from there!

Hi @"Sydmell", just to clarify: have you tried restoring your purchase, using the steps mentioned here? 

Hi @"BG Mahesh", sorry to jump in here, but could you try setting the Backup from the website, directly from this page? Also, can you please let us know if you've attempted any troubleshooting steps like rebooting your computer or reinstalling the app at all since you first noticed this? Let us know how it goes!

Hi @"mrkjellman", welcome to our Community! You should be able to manually upload your content from your iPhone to Dropbox. You can open Dropbox on your phone. Open the Dropbox folder where you'd like to store your photos, or create a new one. Then tap the + (plus) icon at the bottom of your screen and choose Upload…

Hi @"tdcazemle", let's jump right into this! You mentioned that you tried to set a password to your content, and an expiration date using the app. What happens if you try using a browser instead? Do you see the option there? Also, could you let me know the version of the app, that you're using on your end, and your…

Hi @"ThomasKronevald", let's jump right into this! Do you come across any issues, when trying to create a shared link on your end? If you get any error messages, let me know. Also, based on what you mentioned, it seems you're part of a Dropbox Business team, correct? Are you the team admin, or a member? Also, is the folder…

Hi @"amay kulkarni", I doubt, but then again you might be able to, if you find or create the correct API that's able to achieve that. In any case, I am going to keep this thread open, so others can also leave their recommendations here. 

Hi @"Matthewg", you need to have an app installed on the device that is capable of opening these type of files, since they can't open directly from Dropbox. Do you have an app on the phone that is capable of opening .eml mail files? if so, have you tried opening such a file separately from Dropbox? The first step is to…

Привет, @"Oleg8", не могли бы вы ответить мне по электронной почте, чтобы продолжить устранение неполадок? -- Hi @"Oleg8", could you kindly respond back to me on the email, in order to continue troubleshooting?

Hi @"darrylschick", when you uninstall the app, and then install it again, it should essentially continue where you left off. That also means, the path of the Dropbox folder shouldn't change, it should still be the same. If however, in any case something happens, and the app asks you to choose a new path, all you'd have to…

Hi @"Racquels", could you try signing out of the app, and then back in? I can definitely see where you're coming from, but if you took all the necessary measures, such as changing the password etc. you should be covered. Sometimes it could be a simple re-indexing of the files, or as Hannah mentioned a third-party app…

Hi @"acej", you initially mentioned that your app had stopped working, could you let me know more about this? Do you get any errors when trying to access or open the app? Did you try updating the app to its latest version, by any chance? Feel free to also let me know the app's current syncing status, and we'll take it from…

Hi @"Ifer", if you try to clear the cache on Firefox or restore your browser to its default settings and disable any browser plugins, do you notice any difference?

Hi @"RandallChristopher", in general, if a file is uploaded directly to the Dropbox site, the modification and creation date are for that moment. This is normal if you're uploading files to your account. The files are newly created on the Dropbox server, so their date will show the date that the file was created in…

Привет, @"Oleg8", мы продолжим устранение неполадок в письме, если ты не против. Вы получили мое письмо? Я вижу, что еще не получил от вас ответа. -- Hi @"Oleg8", we will continue troubleshooting further in the email, if that's okay with you. Did you receive my email? I see that I have yet to receive a response from you.

Hi @"MW_Proactiv", I am happy everything worked out for you! Now, as for the follow-up questions: you mentioned that you get a pop-up message, informing you that you don't have permission to perform that action. Could you send me a few screenshots of the messages you get on your end, when trying to move content from your…

Hi @"amay kulkarni", I hope you're doing well! If I understand your request correctly, you'd like to remove someone from the team entirely, without them being notified about this change. I'm afraid that this isn't possible. Keep in mind, that you can always convert their account into an individual one, instead of deleting…

Hi @"David Edinburgh", thanks for posting here today! Does this happen when you try to manually upload content, by clicking on the + sign, or when you use camera uploads? Have you also tried clearing the app's cache, in the app's settings? Lastly, do you have enough available space both in your Dropbox account, and in your…

Hi @"urbanracer34", let's jump right into this! You mentioned that the app is backing 4-5 photos left. Can you clarify if you're using camera uploads on your end, or manual uploads? Do you have enough available space on the device too? Provided that you're referring to camera uploads, have you tried turning them off, and…