Megan Dropbox Community Moderator

Hi @"bolddp", what happens when you try a different browser, or an incognito tab on your current one? Could you send me a screenshot of the error you get, when trying to update your billing info? 

Hi @"Jeff Kleinman", yes, if you could attach some screenshots of the error, I'd most definitely appreciate it!

Hi @"rmsimard", I hope you're doing well! In regards to the space in your account, is it possible you have a backup enabled and visible on this page on your account? Keep me posted!

Hi @"dropitlikeitshot1", I hope you're doing well! You can see more, in regards to the syncing icons, in this Help Center article. If you have any questions, don't hesitate to let me know! 

Hi @"ramennoodles", welcome to our Community! After this recent app change, does this error happen with all of your development files in Dropbox? Could you also attach some screenshots of the error, in order for me to have a visual too? Keep me posted, and we'll take it from there!

Hi @"elroy690", thanks for posting here today! It seems you might chose for the content to sync anew to the device, that's why the app is syncing all the content. On the other hand, maybe the app is re-indexing any changes, and not syncing the files. Do you have two Dropbox folders on the device? An old, and a new one?…

Hi @"NStephens", happy Wednesday! When did you create the Sign link of the document that you then sent to your customer? Have you tried creating a new one, by any chance? Let me know more, and we'll take it from there!

Hi @"JennyO", let's get into this! When you say that you send .jpg photos from your iPhone to Dropbox, how exactly do you do that? Do you select the content in your camera roll, and then share it to Dropbox? Do you upload them using your browser, or the app in your mobile? If this isn't the way you're using it, feel free…

Hi @"natasha123", can you try to change your notification preferences by following these steps: Sign in to dropbox.com. Hover over the folder you’d like to change notification preferences for, and click the “…” (ellipsis). Click Following. Click Manage options. Choose which actions you’d like to be notified about and how…

Hey @"Jeff Kleinman", welcome to our Community! Do you get the error you mentioned, only when you try to open these links through your PDF? What happens if you try to preview the content normally in your account? Do you get any errors then? Any screenshots you might have are welcome. Let me know more!

Hey there, @"bolddp", thanks for posting here today! Do you try to upgrade your account, or change your billing info? Have you tried a different browser, or another payment info, by any chance? If so, do you get the same results? Let me know what you find!

Hi @"jat1971", thanks for taking the time to post here! In regards to this search curve-ball as you mentioned, can you clarify the Dropbox version that you're using on your end? You can find it, by locating your little Dropbox icon on your menu bar, next to your WiFi and hovering your mouse over it. Also, if you have any…

Hi @"karkness", what is the size of these documents? And also, can you preview them if you visit your account online, instead of the app? If you export them to your device, what happens then? 

Hi @"lynnhamptonKY", I hope you're doing well! You can see more in regards to your Dropbox subscription right here. Also, as @"Mark" mentioned, you can see all the available plans on the link he provided, and decide to go from there. However, I can also help you and give my input, with some additional info, such as the…

Hi @"Alexalex65", let's jump right into this! When you access your Dropbox folder on your PC, do you see any Dropbox syncing icons next to your files and folders? Also, can you clarify the app's syncing status at the moment? Is it syncing, or up to date? Keep me posted, and we'll take it from there!

Hi there, @"Mingalsbe", thanks for posting here! It might sound trivial, but have you tried using a different browser altogether -or an incognito tab on your current browser-, in order to restore your content? If not, can you give it a go, and let me know if you get the same results then? If I were you, I'd also try the…

Hi there, @"Pheng", thanks for posting here! It might sound trivial, but have you tried using a different browser altogether -or an incognito tab on your current browser-, in order to restore your content? If not, can you give it a go, and let me know if you get the same results then? Keep me posted, and we'll take it from…

Hi @"HelpMee", welcome to our Community! You mentioned that you get an error when you try to download your file. Are you trying to download it locally from your mobile app, to your device, or using your browser? Also, could you clarify the precise size of the file? Do you happen to access it through a shared link, by any…

Hi @"cloudres", let's jump right into this! Keep in mind, that the syncing time you see when checking the app's syncing status, is an "instant" estimate based on the current upload speed. This value can change if you check the value just a few seconds later. If the sync time is large then you need to remember to stay…

Hi @"areiss954", thank you for the screenshot! Can you try switching to a different browser, and also trying an incognito tab on your current one? Let me know if you notice any difference, thanks!

Hi @"HHelenHH", I'd be happy to help! Since this is a long thread, with some troubleshooting steps, would you like to tell me if you've tried any of these steps on your end? Just asking in order for us to be on the same page here. Also, when did you start having this issue? Keep me posted!

Hi @"MilkRash", I just sent a message to your Community-linked email address, and we'll take it from there. Cheers! 

Hi @"cloudres", thanks for posting here! As Rich said, this would have to do with your OS, however what I personally do is to also lower my brightness to the lowest level when I need to keep the app running, in order to sync content. In any case, I am going to keep this thread open, so others can also contribute and share…

Hi @"Sydmell", I just sent you an email, I'll see you there!

Hi @"Ginger1434", you're correct. I sent you an email, I'll see you there, cheers!

Hi @"diethylether", I just sent you an email, I'll see you there!

Hi @"abbipress", I just sent you an email, I'll see you there!

Let us know of any updates @"menaralf"! 

Hi @"Sydmell", I'd need some account-specific info in order to look into this for you. Can I send you an email? Keep me posted!

Hi @"MilkRash", welcome to our Community! We can definitely help you cancel the plan. However, in order to do that, I'd need to reach out to your Community-linked email address, in order for us to have a closer look into this, is it okay? Let me know more!