Megan Dropbox Community Moderator

Hi @"9876543210", I'd be happy to help! You can see more about our steps from our Getting Started guide here: https://www.dropbox.com/gs If you have any questions about how to complete these steps, please visit our Help Center article. I hope this information helps. Please let me know if you have any further questions!

Hi @"ValGols" & @"danclarkis", I just sent you both an email, I'll see you there!

Hi @"NPaladino", thanks for posting here! How exactly did you upload the content on your end? Which platform did you use? Also, if you download a test file from Dropbox, do you still see the green tint? Keep me posted!

Hi @"jw83876", let's jump into this! When you mention: "if it doesn't work, then why is it working?" are you referring to the automatic downloads, or the version of the app that you're using? If you meant something entirely different, let me know, please. You also mentioned that automatic downloads/updates are turned off,…

Hey everyone, thanks for posting here! Out of curiosity, did you all try a different browser, just to check if the behavior there is the same? Keep me posted, and we'll take it from there! 

Hi @"jw83876", can you make sure use this link, on a different browser, please? 

Hi @"Cody_P", thank you! Keep me posted on the results.

Hey there, @"Don McG", let's jump right into this! In order for you to be able to use Groups, you'd need to have a Dropbox Business plan. Groups are an easy way to add and remove lists of people to your shared folders and makes managing sharing easier. When it comes down to sharing content with an individual account,…

Hi @"MDF construction", welcome to our Community! It's true that the S Mode app has more in common to our mobile app, than our desktop app in the sense that there's not a Dropbox folder locally to the device that'll allow you to keep your content there. If you wish for the files to sync to the device, you'd need to switch…

Hi @"Matteo76", thanks for posting here! When you say you're in the same boat, do you mean in regards to what @"DrStuart" posted? Feel free to elaborate a bit more on that. Some info such as the plan you're currently using, and how you wish to proceed, are more than welcome. Keep me posted! 

Hi @"jw83876", out of curiosity: when you visit your plan page, what subscription do you see listed there? 

Hi @"phonyjesse", how are you today? Do you try to use the browser extension, or the mobile app of Dropbox Passwords? As for the approval, it might sound trivial but have you tried closing Chrome, and the device itself, and then open them again? Keep me posted!

Hi @"Cody_P", if you're still facing the same issue, can you try an advanced re-install, please? 

Hi @"natasha123", thank you for the screenshots! In there, I can see that it's mostly comments on specific folders. Have you tried unsubscribing from the comments of these folders?

Hi @"jaroslawistok", thanks for posting here today! If I understand correct, you'd like to backup some folders that exist in an external drive of yours, to Dropbox, am I right on this one? Feel free to correct me if this isn't the case here. Have you tried unchecking one of the two folders? Also, did you try to enable…

Hey @"salinapshah", welcome to our Community! Have you tried to open, or create a document from a different browser, or from a private browsing window, to see if you get a different behavior? If I were you, I'd try copying the file and then try to preview the copy. Can you give it a go? Keep me posted.

Hi @"Keith Given", let's jump right into this! It's important to note, that for the app to work properly, you'd need to install the app on each individual user profile on the device. You also mentioned that you created a Dropbox top level folder in the location common to all users in the root of a drive partition. Could…

Hey there, @"Lsquared", welcome to our Community! Does this happen with .pdf files only, or all of them? Can you clarify the Dropbox version that you have installed on your device at the moment? You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse over there. If you…

Hi @"persprof", thanks for posting here! Can you clarify the platform you're using, in order to edit your Word files? Do you use our desktop, or mobile app? Have you made sure that both Word and your Dropbox app are up to date, and that you're using their latest versions in case you're using your mobile? Does that happen…

Hi @"jw83876", sorry to hear about this! Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens? If you wish, you can also share some details or questions you have, and I'll get back to you. Keep me posted!

Hi @"SteveBraff", can you try quitting the app, and check the behavior once you do that? Could you clarify the precise steps you followed, in order to create the hyperlinks, please? As for the status of the files, (online-only or available offline) as Hannah asked; we would need to see the icons next to them, and not the…

Hi @"karkness", were you able to preview these specific files using the app before? Have you tried uninstalling the app, rebooting the device, and installing it again?

Hi @"Jeff Kleinman", you should be able to respond back to me here, and attach them. Do you have a camera-like icon to click, when you try to create your response? 

Hi @"muibmuel", I hope you're doing well! In regards to the space in your account, is it possible you have a backup enabled and visible on this page on your account? What about any shared folders? Keep me posted!

Hi @"rmsimard", thanks for the speedy response! It sounds like you might be using our Backup feature. Here is how you can disable it, provided that it's active. Can you give it a go?

Don't even mention it @"suirauqa"! I'm keeping my fingers crossed, and hope this time the content syncs, and the files are updated!

Hi @"areiss954", I just sent you an email, I'll see you there!

Thanks for the speedy response @"karkness" When I say export content, I mean to save it locally to your mobile, and try to open it that way, just to check if you get the same error there. If you could attach some screenshots of the error you get on your end, I'd most definitely appreciate it!

Hi @"Alexalex65", you mentioned that you see no syncing icons when you check your Dropbox folder locally. Is it possible that you're looking at the wrong Dropbox folder? If you locate your little Dropbox icon -the one next to your WiFi, on your task bar- and click on it, you should be able to have a pop-up window. There,…

Hi @"lynnhamptonKY", thank you for the info! Based on the info you provided, it sounds like you used to be on a Plus plan, but you might have changed to a Family one, is this correct? Keep in mind that you could have the ability to make your content available offline, and online-only on a Plus plan too. As for live…