Megan Dropbox Community Moderator

Hi @"Chrissy_72", have you contacted your bank about this? If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt Should you need further assistance though, do let me know and I'll reach out to the email address you use…

Hi @"blantonmray", thanks for posting here today! This is expected behavior, but in any case I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"Ulrike Steven", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. I'll see you there. Cheers!

Hi @"hardee", thank you for this! Can I send you an email, in order for us to have a closer look into this? 

Hi @"Krabut", thanks for posting here! Keep in mind that renaming a folder on a lower level than what's shared, shouldn't affect the link, as well as renaming a higher folder affecting a shared subfolder. I hope this clarifies!

Hi @"SHJAIA", let's jump right into this! If I understand this correctly, the behavior you described happens when you use Safari to preview your content, am I correct on this one? If not, feel free to correct me, by all means. Have you tried a different browser, by any chance? You're welcome to upload any screenshots,…

Hi anonymous, can you kindly calculate your files, and folders using these steps, and send me a few screenshots, demonstrating their size online? 

Hi @"Lsquared", that's a good question, that happens to be outside the area of expertise, I am afraid. However, it's recommended by Apple, in case you're experiencing issues when searching for files. If you need to know more about this, feel free to reach out to Apple, in order for them to give you more details about the…

If you need anything else, we'll be one post away @"STaber"! 

Hi @"andry88", can I send you an email, in order for us to have a closer look into this?

Hi @"jprenno", thanks for posting here today! Can you check this post here, try out the troubleshooting steps that are provided, and let me know if you have any questions? Thank you!

Hi @"STaber", have you tried disabling the feature, using your Backup page online? 

Hi @"suirauqa", one thing I noticed from your screenshot, is the version of our app. It seems like you're using our Beta version, which could be causing this small syncing hiccup. Can you try accessing your account's settings online, and disable Early Releases? Once that is done, please re-install the app, and let me know…

Hi @"bst7", let's jump right into this! It seems rather odd that you can't locate your Backup when you check your account online either. Have you made sure you're logged into the correct Dropbox account? Have you checked your event page at all? The Events page at www.dropbox.com/events gives you an overview of all activity…

Hi @"hardee", welcome to our Community! Do you have the full error that you receive on your end? Is it the same as the one the OP posted on this thread? Let me know, and we'll take it from there!

Hi @"AdamGr", yes, it definitely works on all of our platforms. 😊

Hi @"Leett", awesome job, thanks for clarifying! Can you also send us a few screenshots of the modified time as shown on one of your files, please? 

Hi @"AdamGr", thanks for posting here! Keep in mind that full-text search is available on some of our plans, and it would allow you to do exactly what you described above. You can see more about this here. If you have any questions, don't hesitate!

Hi anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage? 

Hi @"leta", sorry to hear about this! You mentioned that you dropped the content into Dropbox. Is it safe to assume you're using the desktop app locally on the device, or did you use the website when this happened? If you visit your account online, are you able to see the files there? What about your deleted files page?…

Hi @"Rich14", does this happen on your computer locally, and if so, do you click on the file outside the Dropbox folder? Could you send us some step-by-step screenshots of the process you follow, in order for us to have a visual too? 

Hi @"klauswieselmann", welcome to our Community! Have you tried these steps, by any chance ever since you started receiving the error with Dropbox? You also mentioned you had issues saving files, could you let me know more about this? What steps did you follow, and did you get any specific errors? Keep me posted!

Hi @"fcaco", thanks for posting here today! It sounds like you're facing some problems with your two-factor authentication code, am I right? Also, it seems like your case might have been escalated, and this is why the agent needed to take you to ticket. Can I ask for your ticket number reference, in order for me to have a…

Hi @Jakerix93, have you tried to upgrade using your account's plan page, or using our plan page directly? 

Hi there, @"Jacques Simard", let's get into this! Can you kindly give me some additional info, as to what you're experiencing? You mentioned that you can't find your files. Are you checking locally, in your Dropbox folder or online? Where did you see these files before? Keep me posted, and we'll take it from there!

Hi @"nrf", your initial post happened more than a month ago. Do you still follow the same inconsistent behavior on all browsers, with the Follow button grayed out here and there?

Hi anonymous, I hope you're doing well! Have you checked, and made sure there are no shared folders, taking up space in your account? If you did, then feel free to also follow the steps our Community Manager, Emmet provided here. Keep me posted, and we'll take it from there!

Hi @"Alexalex65", could you please send me some screenshots of your Dropbox folder locally, versus what you see online? I'd love to have a visual of this! 

Hi @"Robyn Mott", let's jump right into this! One step at a time: you mentioned that you seem to have two Dropbox accounts, and that one of them has files from Google. Where do you see these accounts? Is it possible that these accounts are linked to some of the active email addresses you have? If you have access to the…

Hi @"Jakerix93 ", let's jump right into this! In regards to the upgrade part, do you try to upgrade online, or using your mobile app? If you're trying to do it online, have you tried a different browser, or payment method? What is the exact error message that you're getting? Keep me posted, and we'll take it from there!