Megan Dropbox Community Moderator

Hey @"Froun", welcome to our Community! You can check your plan page here, with all the breakdown of what's taking up space in your account. However you mentioned you've already checked online for this. Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that…

Awesome, thank you @"NicoleK1"! I can see that an agent has just responded back to your second ticket number. Hold tight and an agent will be with you soon, in regards to the first ticket too. Thank you!

I just sent you an email, I'll see you there @"lehestro"! 

Hi @"Leett", based on the screenshot you sent, it seems that the time in the version history is the time the file was uploaded to Dropbox, hence the difference. Now, as for Backup, it seems that the steps you mentioned, are about disabling Backups entirely, am I right about this? Also the settings are for the account…

Hi @"Justin J.10", thanks for reporting this! Does this happen only on Chromium browsers? Does it work on any different browsers? Keep me posted!

Hi @"Jesse Fargo", can you send me a screenshot of the files and folders as shown in your Dropbox folder, please? 

Hi @"Ekaterina Malakhova", you can always upgrade for more space. Do you get any specific errors when trying to upgrade? 

Hi @"bst7", I'm going to quote this Help Center article: "Users on the latest Dropbox for macOS update will no longer be able to access Vault through the Dropbox desktop app. You’ll still be able to access Vault on dropbox.com and the Dropbox mobile app." Now, it's important to note, that Vault requires quite a few steps,…

Hi @"Jesse Fargo", how are you today? Interesting case there. Can you clarify the version of the desktop app, that you have installed on your device? You can find this by locating your Dropbox icon on your task bar, next to your WiFi and hovering your mouse over it. Also, if I were you, I'd try quitting the app, and then…

Hey guys, I hope you're doing well! Can I send you a ticket, in order for us to have a closer look into this? 

Amazing job with the tickets there, @"NicoleK1"! Could you send me the ticket numbers so I can locate them on my end? 

Hi @"Luc-FJ", thanks for posting here today! You mentioned that this happens in specific browsers, right? What error are you getting when trying to open that URL? Does the normal dl=0 link work? What device are you using to access the links? Keep me posted!

Hi @"gpantelios7", I'm afraid this wouldn't be possible. 

Hi @"Ron-TGG", great job on the added details there! Have you tried to upload the same folder, using a different browser? And if you have, do you get the same error there? Also, does this happen when you try to upload folders using the website, or do you notice the same behavior with individual files? 

Hi @"NicoleK1", thanks for clarifying! In this case, can I send you an email, in order for us to have a closer look into this? 

Hi @"gpantelios7", sorry to hear about that! If you deleted your Dropbox account, you can re-create it using the email address you used before, however you wouldn't be able to recover the files that the old account had before. I hope this clarifies!

Hi @"kingshare", correct!

Hi @"Robyn Mott"., don't even mention it! 😊 It's my pleasure, and I'll be one post away if you ever need me! 

Hi @"gudmormedia", it's definitely a good sign that it's looking the way it should on your end. Have they tried using a different browser on their end? Is it possible that it's their monitor, distorting the color? 

Hi @"NicoleK1", how are you today? Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again? Could you also check the junk or spam folder on your email account? Let me know more! 

Hi @"kw9", can we send you an email, in order for us to have a closer look into this? 

Hi @"Gordon85", happy Tuesday! It all depends on the settings they choose to have about this particular folder. Depending on the settings that users have set for their account, they’ll receive the relevant notification. You can find more info regarding desktop and mobile notifications here and email notifications here.…

Hi @"pvlkohout", let's jump right into this! Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you need anything else! 

Hey @"Ekaterina Malakhova", welcome to our Community! Just to clarify, do you use a Basic, free account or are you part of a team? You can check your plan page here. Provided you're using a Basic account, then a 4GB shared folder, would clutter the account's storage space, therefore it would make sense that you're out of…

Hi @"Blavious_B", thanks for posting here! I've merged your post under a similar thread, where others have also expressed this question. Feel free to have a look at what was mentioned here. Essentially, since the folder exists in both accounts, you'd both need space to edit, and make changes. If you have any questions, let…

Hey there, @"Ron-TGG", I hope you're doing well! Can you clarify which one of our platforms you use, when trying to upload the content? Is it the web, desktop or mobile app? Do you happen to have a screenshot of the error message you get when this happens? Keep me posted, and we'll take it from there! 

Hi @"gudmormedia", welcome to our Community! How do you share your images with your clients? Have you tried downloading them on your end, and if you did were the results the same? Let me know more, and we'll take it from there! 

Hi @"kingshare", please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. If you are over quota all that should happen is that Dropbox will not sync any new files. 

Hi @"andry88", I just sent you an email, I'll see you there. Cheers!

Hi @"confi", thanks for posting here! I just sent you an email, I'll see you there!