Megan Dropbox Community Moderator

Hi @"Bianca Leung", can I send you an email, in order for us to have a closer look into this? 

Hi @"Creative Soul", thanks for the screenshot! Is it possible that you're using iCloud with these files too? It seems this icon is linked to iCloud based on Apple's article here. 

Hi @"silviaechevesa", let's jump right into this! Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you need anything else! 

Hi @"Debbief6642", let's jump right into this! If I understand this correctly, you wish to remove content from your Dropbox account, in order to make space there, right? You can either use our desktop app, or the web, in order to delete content and free up space on your account. If you have any questions, let me know!

Hi @"Learymb" & @"Schne", I just sent you both an email, in order for us to have a closer look into this. Cheers!

Hi @"kantzias" & @"PatrikRoos", I just sent you both an email, I'll see you there! Cheers!

Hi @"soupp993", I just sent you an email, I'll see you there! 

Hi @"Dorian_C", I just sent you an email, I'll see you there! 

Hi @"Dorian_C", let's jump right into this! In order for us to have a closer look into this, I'd need some account-specific info. Can I send you an email, please? Keep me posted!

Hi @"lemonbird", let's jump right into this! Can you please quit the desktop app, reboot your computer and then relaunch the Dropbox desktop app again? Keep me posted! 

Hi @"LivePaola", how are you today? How long has this been happening for? Can you also hover your mouse over your little Dropbox icon, on your menu bar, near your WiFi to let me know the version of the app that you're using? If you have any screenshots, feel free to attach them here! Keep me posted!

Hi @"BILLS_JA17", you can definitely discuss this with one of our Sales agents here. If you need anything else, let me know!

Hi @"dustyanalogue", can you let me know your ticket number, in order to see all the troubleshooting steps you've followed with the agent, and locate it on my end, please? 

Hi @"Krabut", as Hannah mentioned, if the creator leaves a folder this will be the result. Same if the account or content is deleted. You can use a stable Dropbox account, that all the links will be coming from there, and the credentials will change, and get passed onto the next person.

Hi @"mikeinmalaga", that is correct, I'm afraid! 

Hi @"Krabut", in regards to your concerns: keep in mind that if someone installed that version of the app at the time that it was released before the OS version was deprecated, then it's possible to still have access to the app. However, it's indeed it's not expected to work 100%. Do you have WiFi on at the moment,…

Hey @"hammer078", welcome to the Dropbox Community! If you joined a Dropbox Business team, the admin will need to remove you from it, so that you can go back to your personal account. They will need to remove you by converting your account to an individual Dropbox Basic account. That way, you'll lose access to the team…

Hi @"marcchabot", welcome to our Community, let's jump into this! The first thing we need to identify is how the sender, decided to share the content with you. Was it through a shared link, or a shared folder? The fact that you don't see the content, when trying to access your sharing tab, means that it's most likely not a…

Hi @"Adarsh Anand", let's jump right into this! Did you share the file through a shared link, or directly with them? When removing someone, from a shared file that member loses access to the folder and all the files it contains. I'm going to quote this Help Center article, and say that: If the member you'd like to remove…

Hey there, @"soupp993", no worries, I am here to help! If you don't mind, I can send you an email, in order for us to have a closer look into this. Is that okay? Keep me posted!

Fantastic news @"Jesse Fargo"! This is what I like to hear! If you need anything else, we're always at your service. 😊

Hello, @"bubbliciouscyborg", I'm sorry to hear about this. Let's see what we can find! Can you please clarify if you have access to a device that you previously connected to your Dropbox (Passwords) account or not? Also, could you maybe clear your browser's cache or try another browser and let us know how it goes?…

Hi @"Aloha1", does it allow you to click on "My PC (DESKTOP)" or not?

Hi @"NicoleK1", I've given a nudge to the agent working on your case. Hang tight, and we should get things back on track for you soon. 

Hey all, I hope you're doing well! Thanks for reporting about this. Everything should be resolved. Do you still face this issue, and if yes, does it happen on multiple browsers too? Keep me posted!

Hi @"Susan D.11", that's amazing news! 😊 We only had your report about this, if I am being honest. Make sure to keep an eye out, and update us if this happens again, we'll be one post away! 

Hi @"Jesse Fargo", can you also try one more thing, using the steps my colleague @"Walter" provided here? 

Glad to see that everything is back on track @"King_Jaey"! If you need anything you know where to find us! 😎

Hi @"Krabut", feel free to have a look at Rich's response here, since he described everything greatly. If you have any questions, I'm always at your service!

Hey @"Jo schwartz", welcome to our Community! Can you check your plan page here, with all the breakdown of what's taking up space in your account, and let me know more? Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community…