Megan Dropbox Community Moderator

Hi @"Michel G.7", thanks for clarifying, and sorry to hear about that. I see where you're coming from, and it would indeed be helpful. However, in many cases -and especially when the case has been escalated to our Specialized agents- the only communication possible is via email. It'd help them with the response time, and…

No worries, @"yaron72"! Can I send you an email, in order for us to have a closer look into this, please? 

Hi @"JADAstudio" & @"kristendo", I just sent you both an email. Reply back to me, and we'll take it from there!

Hi @"kristendo", thanks for reporting about this here! Could I send you an email, in order for us to have a closer look into this? Let me know!

Hi @"Michel G.7", sorry to hear about that! Have you tried responding back to the existing ticket number, in order to let the agent know that you weren't able to follow the steps? Keep me posted, and we'll take it from there!

Hey @"yaron72"! I hope you’re doing well. Can you please make sure to check and follow all the steps Emmet has provided here? If the issue persists after that, please let me know.

Hi @"Robert C.91", thank you so much for all the details! So, based on your unique situation, here is what I am going to suggest. You're currently using selective sync and this is why your Dropbox folder is empty. You could sync back one folder at a time locally to the device, and once the folder is up-to-date and fully…

Hi @"Marvz", I just sent you an email, I'll see you there!

Hi @"ShropshireLad", let's jump right into this! Which Dropbox version are you running? You can find this by locating your little Dropbox icon on the menu bar, next to your WiFi, and hovering your mouse over it. If you right click on the files, and change to available offline, can you see the thumbnails then? Can you send…

Hi @"Marvz", could I send you an email, in order for us to have a closer look into this? 

Hi @"S-Etherea", can you clarify the OS your device uses, and make sure both the Dropbox app, and Microsoft are up-to-date there? Can you also attach here, some screenshots of the error message you get when trying to preview your files using the Dropbox app? 

Hi @"Daveb5", you can always contact our Support team using this link. In the meantime, I'd be happy to continue looking into this for you here, in the Community. If I were you, I'd also check the previous versions of the files online, using these steps. Once you do, can you let me know how far back these changes go? In…

Hi @"Robert C.91", there are two different features: The first one is selective sync. With that option the folders you choose will be removed entirely from within your Dropbox folder, and you'd only be able to see them online. You can always change the settings, using the app's preferences. And then there's the online-only…

Hi @"darrylschick", could I send you an email, in order for us to have a closer look into this? 

Hi @"Marvz", welcome abroad to our Community! If l get this right, you upgraded your Dropbox account via the Google Play Store on your mobile device, but you still appear to be on Basic, right? After buying this subscription, did you perhaps receive a receipt from Google confirming the purchase? Is it possible that you're…

Hi @"Adarsh Anand", essentially if they decided to download the contents of the link, before it was disabled, then they should have the copy. If, however they didn't, then they would no longer have access to the shared link, in order to download the file. 

Hi @"Schne", I just sent you an email. If you check your email address directly, can you respond back to the chain? Also @"Elle88" & @"PaolaA", I created a ticket on my end for you too. I'll see you there! 

Hi @"chawkin401", let's jump right into this! Have you tried re-installing Dropbox using this link? Also, when you look in your task bar, next to your WiFi, do you see a little Dropbox icon there? If you do, can you try hovering your mouse over it, and checking the version of the app? Keep me posted, and we'll take it from…

Hi @"Calendar", glad to see that you managed to be on top of everything! If you need anything else, you know where to find us, cheers! 😊

Hi @"dtrn", does this behavior happen on all of your files, or only some of them? Also, do you notice this only on the Dropbox website? 

Hi @"Bonker", I just sent you an email, I'll see you there! 

Hi @"Robert C.91", let's jump right into this! Upon downloading the Dropbox desktop app to your device, and during the set-up process, you will see the advanced settings on the bottom of the set-up screen. If you click on these settings, it'll ask you how to wish to download content to your device. That way, you can choose…

سلام @"Ahmadi" امیدوارم حالتون خوب باشه سطح فضای ذخیره سازی حساب پایه و رایگان ما همیشه 2 گیگابایت بوده است. اکنون، به شرطی که از برخی ارجاعات استفاده کرده باشید، ممکن است فضای بیشتری برای حساب Dropbox خود داشته باشید. به خاطر داشته باشید که فضای ارجاع از بین نمی رود. با این حال، اگر سهمیه شما کاهش یافته باشد، حدس می‌زنم…

Hi @"gkasp1", I just sent you an email, I'll see you there!

Hi @"NStephens", can you try to access the link via an incognito tab on your browser, and send me a message of the error you see there?

Hi @"Ks113", let's jump right into this! What is the app's syncing status, after you moved the files to your desktop? I'm asking, in case the app hasn't updated, in order to free up space yet. Keep me posted, and we'll take it from there!

Hi @"dtrn", how are you today? Have you tried any of the troubleshooting steps mentioned throughout this thread, such as clearing your cache, or using a different browser? Let me know more, and we'll take it from there!

Hi @"camsul", could you send me some screenshots of the folder as it appears in your Finder?

Hi @"Aloha1", can you access your Backup, the way you did here, and then click on "Manage Backups"? Do you have the option to disable it there?

Hi @"cricket346", you can access the full error log after trying to open the app, and then obtaining the error by clicking on the blue hyperlink. Also @"Bonker", if you wish I can send you an email on my end, in order for us to have a closer look.