Megan Dropbox Community Moderator

Hi @"Sandy_D", let's jump right into this! Just to make sure that the software is working correctly, can you let me know the exact version of the Dropbox desktop app installed on your computer as shown in your menu bar? When you say that your Mac crashes, can you let me know more as to what happens? Is Dropbox working…

Hey there, @"Basinski", I'd be happy to help on my end! Where are you getting the notifications informing you that you're out of space? Is it via email, or through a notification? If you could attach a screenshot, that'd be amazing. Keep me posted!

Hi @"anajand", sorry to hear you're having trouble with this! In order for us to be able to identify if this is a browser specific issue, we would need to check if the same behavior is present on another browser. If you could give it a go, just to exclude that as a possibility, that'd be great. You can also try to upload…

Hi @"Nh91", let's jump right into this! Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you need anything else! 

Hey @"Bb96", sorry to hear you're having issues with this. Could you please try clearing your browser's cache or another browser and let me know if this persists? If it does, I'd appreciate a screenshot of the exact error you've been getting. Thanks!

Hi @"amschulman", let's see what we can find together on this! If you locate your Dropbox folder, do you get the same error? If so, can you attach a screenshot of the error, please? Have you tried choose Home from the Finder's Go menu, control-click the Desktop item, choose Get Info, and give yourself access? Let me know…

Hey there, @"InftyLght", how are you today? I just merged your post under a similar thread, since it echoed what the OP mentioned here. Can you try out the steps Walter provided here, and let me know if you still get the same error? Thanks a bunch! 

Hey @"AlanLeung", welcome to our Community! Can you walk me through the steps that you follow, when you try to share your content to wechat? Which platform do you use? Have you tried downloading the content from Dropbox, and then uploading it to wechat? Keep me posted!

Hi @"Ji Yeon", happy Monday! You mentioned that your Dropbox folder has been locked, after you left a Business team. Were you a member of the team, or an admin? Can you give me some additional info in regards to the message you get when trying to access your Dropbox folder locally, since I can't read the screenshot you…

Hey there, @"FP15", welcome to our Community! You mentioned that the files that aren't uploaded, are files that people send you using a message. Can you tell me more about this? How do you receive these messages, and do you save the content to your camera roll? Can you also let me know the version of the Dropbox app that…

Hi @"EnAr", happy Monday, let's look into this! Can you clarify the app's current syncing status, along with the version of the app that you're using there? We want to make sure that the app is using the latest stable version, and that it is up to date. Also, what do you see when you visit your Backup page online? Keep me…

Hi @"fatinha", welcome to our Community! Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you can…

Hi @"Riad2000", happy Monday! Essentially the "date uploaded" will change the name of the file, to the date this particular file was initially uploaded to the account. Therefore, it seems the automation is working as it should, since it's showing you the date that the files were uploaded in the initial, former folder. I…

Hi @"cquintero1", sorry to hear about that! In the issues you mentioned, you also said that Dropbox sometimes doesn't start. Do you get any specific error messages? As for all the Finder problems you mentioned, do you notice this behavior only for your Dropbox files and folders, or all of your content locally? Let me know…

Hi @"--amanda--", let's jump right into this! You mentioned that when you did that, your app got stuck. Can you clarify the app's precise syncing status at the moment? Is it still stuck? While we're at it, can you also locate your little Dropbox icon, on your menu bar, next to your WiFi, and tell me the version of the…

Hi @"erichurtrez", do you notice this behavior with files inside your Dropbox folder, or all the files in your device? 

Hi @"Mostyn", can I send you an email, in order for us to have a closer look into this?

Hi @"athenabeta ", can I send you an email, in order for us to have a closer look into this?

Give it a go, and let us know of any updates @"umi1"! 

Awesome news @"risikoraphi"! If you need anything else, let me know! 

Hi @"erichurtrez", let's jump right into this! Can you let me know the version of Dropbox you currently have installed? You can find this by locating your little Dropbox icon on your task bar, next to your WiFi, and hovering your mouse over it. You mentioned you created a new account: are you referring to Dropbox, or a new…

Hey there, @"Shelly22", happy Friday! Usually, when you try to delete an account, that has an active subscription linked to it, you should be getting an error, and the system most likely won't let you delete said account. But let's have a closer look into this. Are you sure you don't have a second Dropbox account with a…

Don't event mention it @"Robert C.91"! 😊 I'm glad everything is working as it should, and if you need anything just know that we'll be one post away!

Hi @"trishmennell", thanks for posting here today! Did you manage to upload your content using the steps Hannah had provided above? Do you face any problems when doing so? Let me know! 

Hi @"cloudres", thanks for the added info! After uploading the file to your account, did you ever try to preview it before, or was it the first time? I'm asking, because it seems this file must have been corrupted from the start. If the file wasn't able to preview online for whatever reason, but wasn't corrupt, you would…

Awesome news @"selkie19". 😎 If you need anything else, you know where to find us! 

Hi @"ar_reeft", can you please simply reinstall the Dropbox app through this link, to see if that helps?

Hi @"meganh32" & @"ShropshireLad", can you try following these steps, in order to force quit the app? * Click the Dropbox icon in the system tray, or menu bar, by the clock. * Click on your profile picture or initials to the right of the search bar. * Choose either "Exit Dropbox" or "Quit Dropbox". Once you do, re-launch…

Hi @"Robert C.91", let me explain more. So, in regards to the app's preferences, these can be found only in the app, not online. In this case, you need to locate your little Dropbox icon (the one shown next to your battery icon, on your task bar), and click there. You should see a little pop-up window. If you click on your…

Hi @"ar_reeft", thanks for posting here today! How long is the app stuck "indexing" content? It might sound trivial, but have you tried signing out of the app, then back in? Keep me posted!