Megan Dropbox Community Moderator

Awesome, thanks for updating us here about the results @"domienvandamme1"! Have a lovely weekend ahead,enjoy! 

Hi @"djbkwon", welcome to our Community! Great job following the second thread, the first isn't entirely related to what you're experiencing. Let's see what we can find together. Keep in mind that the Dropbox servers do not set caps on the upload or download speeds from the Desktop client, but file sync is a complicated…

Hi @"Franciane", thanks for posting here today! Please note that extended version history is not retroactive - the history of the revisions starts from the date of eligibility. Any files that were deleted more than 30 days ago will not be made recoverable with the purchase of our plans. I hope this clarifies, please let me…

Please don't post your email on a public forum @"Teddy Boy". I just reached out, using your Community-linked email address, I'll see you there! 

Hi @"Joe 2", it sounds like a complicated situation, and the fact that your IT had access to all the info, in order to access the account and change the password doesn't help. I can't promise anything, but it's worth that we have a closer look into this. Can I send you an email? 

Hi @"Teddy Boy", in regards to the replica email that you set up: is it identical to the one that you used in order to access the Dropbox account? If so, can I reach out to your Community-linked email address, in order for us to have a closer look into this? 

Hi @"JC_2023May", can you clarify your account's plan right now? Based on what you mentioned, it sounds like the email you received isn't related to the shared folder, but the account's subscription. Could you send me a screenshot of the email in question, please? 

Hi @"stefo_LA", thank you for the ticket number! I can see that the agent working on your case already provided you with the necessary steps and info you need to follow. As for the estimate, I'd love to give you one, however that depends on the nature of the error, and the investigation that needs to be done. Please…

Hi @"beneboto", I just sent you an email, I'll see you there!

Hi @"CharlotteR", do you see any icons next to the files, when the app is closed? If so, can you attach a screenshot of them? 

Fantastic @"Basinski"! I'll see you around! 😎

Hi @"JC_2023May", I hope you're doing well! Based on what you described, it sounds like you're part of a Business team, and your account has been temporarily put on-hold. Here is how this can happen. Now, provided this is the case you would need to contact the admin of the team, in order for them to re-upgrade, or you…

Hi @"skystep", let's jump right into this! Based on the info you provided, it sounds like you have enabled our Backup feature. This is how your Desktop, would be linked with Dropbox. You mentioned that on other devices using the app, the Desktop folder is available to use. Do you mean that you can't locate the path on a…

Hi @"apeleg2", I can see that you responded back to me, I'll get to it in a moment, thank you!

Hi @"stefo_LA", can you share your ticket number reference with me, so I can locate it on our system? 

Hey there, @"Brian1231", welcome to our Community! Let's jump right into this. As a first step, can you maybe send me a screenshot of your plan page, and what it reports there? You also mentioned that you're using a Basic account, however what you described about your personal folder in the account, is associated with a…

Hey there, @"Teddy Boy", how are you today? First of all, the idea to re-instate the email address was great, and the fact that you can now access it, will help us troubleshoot this. Have you tried adding the no-reply@dropbox.com email address to your inbox, in order to see if you can receive the email when attempting to…

Hi @"sachshardul", sorry to hear about that! We would need some account-specific info, in order to resolve this. Would it be okay for me to send you an email, so that we can have a closer look? Keep me posted, and we'll take it from there!

Thanks for checking @"stefo_LA"! Since you're using a paid account, can you try contacting our Support team directly, in order for them to have a closer look into this? 

Hey @"Joe 2", sorry to hear you're having issues with this. I'm afraid that we won't be able to help much with this if you don't have access to the email address that was associated with the team admin's account. Keep in mind, that if you use the old email address (even if the actual email doesn't exist) and the password,…

Awesome news @"Secomo"! That's what I like to hear (or read in our case). If you need anything else, give me a shout! 😊

Hi @"domienvandamme1", thank you for the info, Domien! Can you try quitting the app, and then re-launching it again? After you do that, can you hover over your little Dropbox icon on the menu bar, and let me know what it reports?

Hi @"Secomo", it might sound trivial, but have you tried quitting the app, restarting your device and then launching it again? If you could also send me a screenshot of the grayed out Dropbox icon, along with the syncing status of the app, that'd be amazing, thanks!

Hi @"CharlotteR", is it safe to assume that you're able to see the thumbnails on these files, when the app isn't running, or is this not the case? 

Hi @"Basinski", thanks for clarifying! Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue. The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out…

Hi @"stefo_LA", welcome to our Community! It sounds like your ability to share content, might have been temporarily disabled. Can you check your Dropbox-linked email address, to see if you received any emails, informing you about that? Is this your first time receiving this error, or has this happened again? Let me know…

Hi @"Kristy Crooks", thanks for posting here today! The issue is that without access to the email address associated with the account, there's no way to verify ownership of the account. Is it possible to reach out to the email service provider, to ask them to re-enable the email? Let me know more!

Hi @"domienvandamme1", welcome to our Community! As a first step, can you clarify the app's syncing status, along with the version that you're using? We need to make sure that the app is up-to-date, and not syncing any changes. Also, in regards to the 5TB of content, that you see on your Mac, how did you check for those?…

Hi @"chawkin401", it's a good thing to know that you're able to see the little Dropbox icon on your task bar. If you hover your mouse over it, can you clarify the syncing status of the app right now? Keep in mind that his issue may be related to other applications on your computer that use the icon overlay and context menu…

Hi @"CharlotteR", let's jump right into this! Did you happen to follow the steps I provided above, in order for you to quit the app, and then re-launch it? If you have any screenshots of what you see on your end, they're more than welcome. Also, could you locate your little Dropbox icon, the one next to your WiFi on your…