Megan Dropbox Community Moderator

Hey @"Allen D.", thanks for the screenshots! At the moment, there's no option for you to edit your context menu. As an alternative, you can follow the steps you're already going with: close Dropbox, use the options you need to use, and then resume. Your feedback regarding our Dropbox desktop application has been very…

Hey @"Peter Liddel", I know this might sound trivial, but can you check again and make sure that these are the steps you followed, to switch out of the S mode? Once that's done, can you try to restart your device, please?

Hi @"MattR55", thanks for posting here today! Your options are to either sign in with an existing Dropbox account, or create a new account. If you merge your existing account into the team, then it will become part of the Business account. You should be able to see and access the Team's files, using your existing…

Hey @"Pat7330890", thanks for posting here! Can you clarify the OS you're using on your Pro Pixel, along with the version of the app that you have installed there? If you have any screenshots of the exact error message you get, that'd be amazing. Keep me posted! 

Hey @"Bravo23", can you send us a few screenshots, in order for us to have a clear visual of what you described? 

Hi @"latelio", your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. Now, as for the behavior you mentioned initially about changing files/folders and the message that "something couldn't be completed", could you maybe try to re-create it and send us along…

Hey @"TurquoiseWoman", can you send us a couple of screenshots please? One of the app's syncing status, and a second one showing the difference between your files online versus locally in your Dropbox folder? 

Hey @"Perezdaniel", let's jump right into this! As a first step, can you clarify the version of your OS, and the Dropbox app that you're using on your end? Also, do you upload content using camera uploads, or manual uploads? Let me know more! 

Hi @"latelio", when you say that some of the files and folders don't become available, does it give you any errors when you try? What is the exact behavior of the app then?

Hey @"favedrank", thanks for posting here today! I've merged your post under a similar thread, in order to keep all the questions under the same topic. Feel free to have a look, and let me know if you have any questions. Thanks a bunch!

Hey @"Christopher Pulman", I just located your ticket, and responded back to you. I'll see you there!

Hey @"mm-nyc", can you send us a screenshot of your Dropbox folder on the device, that states it's up to date, and one of what you see when you go online, since you mentioned that some files are missing there? It'll help us get the visual of this. 

Hey @"latelio", have you tried to right click on these files/folders and make them available offline? If not, can you give this one a go? 

Hi @"AFie", when you say that the speed is rather low, can you clarify if you're referring to the website, or the desktop app? 

Hey @"IMPORTADORA ROBLE" ,thanks for the screenshots! Can you clarify what you mean when you say: "...it won't let me back up my dropbox folder, only a folder where dropbox isn't in it"? Since Backup is enabled, as you said, you'd need to disable it, and move the content back, in order to gain some space. 

Hey @"RexVex", got it, and responding back to you!

Hey @"mblatz01", keep in mind that all the Dropbox entries would need to be within the top 15. In the screenshot DropboxExt07 through 10 aren't within that top 15. I suggest that you move them all, at least 3 places "up" to see how that behaves. You can avoid deleting any other entries for now, but if you must you can…

Hey @"imagepress", thanks for posting here today! Do you notice this behavior every time you add a Dropbox link to your email? When did this start happening? Have you tried adding no-reply@dropboxmail.com to your email contacts? Keep me posted, and we'll take it from there!

Hey @"WR_O", I'd be happy to help! It's rather odd that you don't see your billing tab at all. Are you sure you were the one that updated the billing info on the team in the first place? Is it possible that it was some other member of the Team, or a reseller maybe? Let me know more!

Hey @"Ovi A.1", if you don't see any icons there, then you can safely delete the folders without affecting your account online. When you uninstall the app, the Dropbox folder isn't removed automatically. This is the culprit behind this.

Hey @"RexVex", I just sent you an email, I'll see you there!

Hey @"RexVex", I just sent you an email, I'll see you there!

Awesome news @"GaleAbraham"! You can learn more about Dropbox here, and you can also navigate our many Help Center articles. If you need anything, we'll be one post away!

Hey @"jbrad11", in that case can I send you an email, in order for us to have a closer look into this?

Hey @"Andrew" Smith , could you try temporarily closing third party apps, including security software and antivirus, that could be hindering the way the app works? Maybe that will do the trick. This might also tie into high CPU/RAM usage, so I’d recommend looking over this article as well to see if any of the steps there…

Hey @"office dyjore", can I send you an email, in order for us to have a closer look into this? 

Hey @"giulialatini", welcome to our Community! When you say that you moved on, do you mean that you forgot the account in question? When was the last time that you accessed that account? Was it more than a year ago? Keep me posted!

Hey @"DouglasInNewark", let's jump right into this! As a first step, did you notice when this behavior started happening? Have you tried any of the troubleshooting steps mentioned in the thread that you linked, such as restarting the device, and the app? Let me know more!

Hey @"AFie", welcome to our Community! It sounds like you might be trying to download a larger folder using our website. Is the content added to your account, or do you access it using a shared link? It sounds like the error you might be getting is due to the folder size. How big is the folder? As for the desktop app, when…

Hi there, @"office dyjore", how are you today? Is it possible that the charge is coming from a different account? Have you tried using our self-serve, look-up tool, in order to locate where the charge came from? Once you do that, you can sign into the account, and directly contact Support from there. Keep me posted, and…