Megan Dropbox Community Moderator

Hi @"CT_3", thanks for posting here today! It sounds like your sharing ability has been temporarily banned. Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"Davisfarms", let's jump right into this! Can you clarify the OS of the device you're using, along with the Dropbox version that you have installed there? Have you tried uninstalling, then re-installing the app, just to check if the behavior remains the same? Keep me posted, and we'll take it from there!

Hey @Pious Magician , I just sent you an email, I'll see you there!

Hey @"Anonymous0", did you notice this behavior with online-only files, or files synced as available offline?

Hi @"Andrew Smith " , I just sent you an email, I'll see you there!

Hey @"Stephen Leake", thanks for posting here today! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"Mon0600", are you definitely signed into a Google account with the same email as your Dropbox email? Can you send me a screenshot of the error message you're receiving, please? 

Hi @"Pious Magician ", welcome to our Community! Did Dropbox come preinstalled on the device or did you download it yourself? Also, did you create a new account or sign in with an existing account in the Acer promotion? Just make sure your account follows the terms of service for the promotion too. Let me know more!

Hey @"rofilmmedia", I can definitely see where you're coming from, and the frustration that stems from this. But we are here to try, and identify why this is happening. Does this happen with all of your files, and folders, or with specific file types? Do you happen to know the size of the content you're uploading, when you…

Awesome news @"Colin C.16"! If you need anything else, you know where to find us! 😊

Hey @"blubber", welcome to our Community! At the moment this isn't possible. However, it'd be a nice idea for a future feature request! If you have a moment, feel free to submit your idea here. Make sure to keep in mind these helpful tips, as to how you can submit your ideas with us, to ensure they get all the attention.…

Hey @"Sam112", can you try an advanced re-install, using these steps? 

Hi @"Angelrios", thanks for posting here today! I'm afraid that you won't be able to restore any permanently deleted files from your account since, as the relevant article outlines, if you permanently delete a file or folder, you can't recover it later. Do you have any old devices, that you can use in order to retrieve the…

Hi @"bbaise", welcome to our Community! Are you certain that the app is connected to the same Dropbox account as the one you're checking online? You can double check, by accessing the app's preferences, and then visiting your Account tab. Online, you can see the account by visiting your General settings. Provided it's the…

Hey @"Mon0600", thanks for reaching out to the Dropbox Community! Can you let me know what happens when you try to open, and edit your Google Docs via Dropbox? Do you get any errors? Do you have a paid G-Suite account to edit the files? It'll be helpful to also know which platform you're using. Keep me posted!

Hey @"pollyannet", let's jump right into this! In regards to the syncing issue you mentioned, can you try adding a password on more than one device, and see if any of your passwords sync across? This will help to narrow down if the syncing problem exists only with one of your devices, or if multiple devices are affected.…

Hey @"arishperez", I re-instated the article in my previous response. Could you check again, please? 

Hey @"arishperez", let's jump right into this! I'd suggest that you have a look at this Help Center article. It'll give you a step-by-step on how to do this. If you come across any issues, or have any questions let me know! 

Hi @"imagepress", keep in mind that on our end, we don't have an official integration with Thunderbird. Are you using this add-on to link your files from Thunderbird to Dropbox? If so, then as it states: "This add-on is not owned by or affiliated with Dropbox in any way", so you might need to contact them. If you wish, as…

Hey @"DouglasInNewark", can you let me know more, in regards to the app's syncing status currently? Is it up-to-date or is it maybe stuck syncing content? 

Hey @"mblatz01", can I send you a ticket, in order for us to have a closer look into this? 

Hey @"Andrew Smith " , can you try to open a ticket with our Support team about this? If you have any issues doing that, let me know and I'll do it on my end for you. 

Hey @"Kingofmyroom", can you try to create the Transfer using the web, just to see if that's going to make any difference? You can also try downgrading from the beta build that you're currently using, and then using our stable one. You can do this by accessing your account settings on the Dropbox website and turning Early…

Hey @"PuzzledUser", thanks for bringing this to our attention. Don't worry, your message is in the right category here in our Community. Which version of the Dropbox app do you have installed and what's the sync status currently? You can see that by hovering over the Dropbox icon in your system tray. Also, if you quit the…

Hey @"Sam112", sorry to hear about that! Often, the antivirus (not only your firewall) or security software on your computer will block Dropbox from completing the install or startup process. To see if this is the issue, follow these steps: Temporarily disable any antivirus or security programs on your computer. Reinstall…

Hey @"Ashley McLoone", welcome to our Community! Have you tried the steps mentioned in this Help Center article? If not, feel free to give it a go, and let me know! Thanks a bunch!

Hi @"tcoates", let's jump right into this! Keep in mind that following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. There are some things you can check to ensure that the migration and the re-sync…

Hey @"tiffer1967", thanks for posting here today! If I understand correctly, you were added to a Business team, and your Dropbox account has been suspended. In that case, only your team admin can unsuspend it on their end. After that, they can convert the account to a personal one instead. Do you have any old emails, that…

Hey @"carlos41", welcome to our Community! Just checking in with you, to see if you're still facing the same issue or not. Does that happen with all of your Replay projects? Keep me posted, and we'll take it from there! 

Hey @"jacovg91", have you tried to upload content using a different connection, or cellular data? Do you notice the same behavior then?