Megan Dropbox Community Moderator

Hey @"Jon G.23", thanks for posting here today! Are you certain that it was Dropbox that slowed down your entire device, and drive, and not a different app, or program? Provided that it was indeed Dropbox that caused your device to slow down, that behavior would be present mainly in the Dropbox folder, not outside of it.…

Hi @"NelliHegi", welcome to our Community! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. Or perhaps you have any active Backups enabled. Also, where do you…

Hey @"Becca123", I just sent you an email, I'll see you there, Becca! 

Hi @"lunalunare", if you access your link tab here, can you see any of them?

Awesome news @"Geoff S.10"! Keep an eye out, and let me know if you need further assistance. 

Sorry to jump in here @"Ahmed Saami "! You said you were trying to download the file locally to the device. Do you have enough space on the device to do so? Have you tried a different device? Also, do you use a Basic account? If not, can you try adding the file directly to your Dropbox account, and then downloading it from…

Hi @"NeedHelpMA", can you try a different browser, and let me know if you get the same results there? Also, feel free to send me a screenshot of what you see on your end, in order for me to have a visual. Thanks! 

Hey @"WDamron", let's jump right into this! Did you change the email address of the Dropbox account, or accidentally created a new account? You also mentioned that you hadn't looked at the account for quite some time, can you clarify how long has it been since you last accessed the account? Can you clarify what your events…

Hey @"Becca123", welcome to our Community! Great troubleshooting on your end. In this case, can I send you an email, in order for us to have a closer look into this? Let me know more! 

Hi @"Jen Jens", exactly what Rich said. You need to download any content you have, and create an entirely new Dropbox account, which you'd then upgrade to a Business plan. I hope this clarifies! 

Hi @"subodh", it's expected for the changes not to sync if the situation is as you described. Any changes you make in your Dropbox folder, will sync online, and vice versa. However, if I have a folder called "cat23" in my local, D hard drive, and a folder "cat23" in Dropbox, which is located in my D drive, then these two…

Hi @"vibrantbadger35", welcome to our Community! Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space. Or perhaps you have any active Backups enabled. Let me know…

Hi @"MC58", could you clarify how you first synced your music folder to Dropbox? Did you copy or move it to your Dropbox folder while the desktop app was running or did you back it up to Dropbox using the Backup feature? Do you see those files on our website? If so, can you preview them normally there? Can you maybe send…

Hey @"lunalunare", were you the one that created these shared links, or the owner? 

Hey @"Mon0600" , I hope you're doing well! If you have a Dropbox Business plan, as you already noted you'd also need to have a Google paid plan- Google Workspace, to integrate both, since Google has that requirement. Let me know if you need anything else! 

Hi @"SBering", welcome to our Community! It sounds like the error message you're getting is a Windows related one. Could you temporarily disable any antivirus or firewalls you may have running on your computer and try again? If you still get the same results, please send us a screenshot so that we can have a visual too.…

Hey @"jonny dongz" , sorry to see you're having trouble. Did you upgrade your account directly through our website or from the app on your phone? If the latter, was the payment made through iTunes or Google Play? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Keep me posted! 

Hi @"Geoff S.10", happy Monday, let's jump right into this! In regards to the app on your mobile, giving you the "Waiting for permission to connect" message, can you please clarify your device's OS? Also, do you have access to the recovery words for the account? As for the passwords, since you're using the same account,…

Hey @"Iwantmymoney", let's jump right into this! It'd be more than happy to reach out, and send you an email in order for us to have a closer look into this. Would that be okay? Let me know! 

Hey @"Jen Jens", welcome to our Community! It sounds like you're all using a Dropbox Business account, is that correct? If so, is there any other team admin in the Team at the moment, or just her? If she changed her Dropbox account email address to a new one, and because she is the admin, then I'm afraid there is no way to…

Hi @"danandjess2000", wishing you a great week ahead. Because the OP expressed the same concern, I've merged your question into this thread. Feel free to take a look at what has been suggested here, and let me know if you have any questions. Thanks!

Awesome @"Marshal mellow"! If you need anything else let me know, I'll be one post away! 😎

Hey @"Marshal mellow", when you download our app locally to the device, it takes up some of your hard drive. If your Dropbox quota is reached, and you don't have enough space, then any changes, and additions you make in the Dropbox folder on your device, won't sync online, and therefore to any other devices such as your…

Hi @"angec4330", out of curiosity, have you tried downloading it locally? If you have, does it preview using a third party app? Also, is this a file that you've uploaded or was it shared with you?

Hi @"Mohamad Sikandar Husin", welcome to our Community! In regards to the 2FA, since you're not receiving the SMS from Dropbox, are you sure you have the correct number listed in your Dropbox settings? Have you contacted your phone carrier to see if the messages are being blocked for some reason? Do you have any linked…

Yes I do have your email address so I can contact you, @"at0605". I just sent you an email, and I'll see you there. Cheers!

Hi @"bobjtls", let's jump right into this! As you mentioned, on June 27th 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older. If you don't want to or cannot update your operating system, all your files will still be available through other compatible computers with supported…

Hey @"nick1803", let's jump right into this! You mentioned that you'd drop .pdf files into folders. Can you clarify if you're using the desktop app, or the website in order to add, and preview content from your account? Also, do you see the same error when trying to preview your .pdf file online on our website? Let me know…

Hi @"CM19", thanks for joining our Community and sorry to hear you're having issues with this. Which platform exactly are you trying to preview this file from? If you're using our website, can you see if you get any different results after clearing your browser's cache or on another browser? Feel free to send me a…

Hi @"yoyofromarroyo", thanks for posting here! I'm afraid that this isn't possible. If these photos were deleted 7 years ago, there's not much we can do, since all files will be permanently deleted after your account's recovery window. You can recover files within 30 days of their deletion for Basic/Plus accounts, and 180…