Megan Dropbox Community Moderator

Hi @"syncer", thanks for posting here today! Give me some time to check that with our Team, and see the info we have on our end and I'll get back to you the moment I have a response. Thank you!

Hey @"Graymare", I just sent you an email, in order for us to have a closer look into this. See you there!

Hi @"3120arch", let's jump right into this! Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. Let me know if you need anything else! 

Hi @"Marshal mellow", if I could fly over there and fix it, I'd be happy to, with or without sushi. However, I can only guide you from here. You mentioned, that you only see some of the files, not all of them: can you clarify where it is that you're looking? Are you looking on the web, mobile app or desktop app? As for the…

Hey everyone, I hope you're doing well! This is expected behavior, and it's a recent change that's available to some users for now. You should still be able to create a direct download link by replacing "dl=0" with "dl=1". If you have any questions, let us know! 

I mean to move your Documents from within Dropbox to the Documents path in your device @"mikewill". 

Hi @"SuuCh10", thanks for posting here! Can you please reboot your computer and then relaunch the Dropbox desktop app again, in order to remedy this? Keep me posted, and we'll take it from there!

Hi @"Jtaffera", let's jump right into this! Can you clarify the Dropbox version that you're using on your mobile, along with the OS version installed there? When did you first notice this behavior, and does it happen to all files, or only Excel Spreadsheets? Let me know more, and we'll take it from there!

Hi @"Chris8383", can I send you an email, in order for us to have a closer look into this? 

Hi @"mikewill", if you try to move it out of there by dragging, and dropping it to the desired path, does that have any results for you? 

Hi @"Chris8383", just to clarify, and make sure we're on the same page here; do you mean that you have two Dropbox accounts, out of which one is upgraded, while the other one isn't? Are they both upgraded, by any chance? Also, if you can't see your upgrade reflected in your account, can you try following these steps,…

Take your time, and respond back to me on your next lousy coffee session @"Marshal mellow"! 

Hi @"Judette", let's jump right into this! Are you referring to two individual accounts? What is the subscription to both of these accounts? Provided you're referring to two Basic, Plus, Professional accounts, then currently, there’s no way to automatically combine them. The easiest way to combine content is to move all…

Hi @"Chris8383", welcome to our Community! Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? If you have the transaction ID that is linked to your charges, you…

Hi @"ItayGal", welcome to our Community! Have you tried accessing your link, using a different browser, or an incognito tab on your current one? If I were you, I'd also clear my browser's cache, and try again. Keep me posted! 

Hi there, @"SharkUser", I hope you're doing well! Can you let me know the OS you're using on your phone, along with the Dropbox version that you have installed there? Also, when did that start happening? If you could let me know if you use camera uploads, or manual uploads when this happens, that'd be great. Keep me…

Hi @"Marshal mellow", don't worry about it, we'll get to this together. You mentioned that you only have about a quarter of them. Are you checking the mobile app, or the desktop app? If you have any screenshots of what you see on your end, that'd be amazing to attach here. As for the little icon on your task bar, can you…

Hi @"RickyW", I just sent you an email, I'll see you there!

Hi @"icetubMP", have you updated your browser to the latest version by the way?

Hey @"wa4ywm", if you're on a paid Professional, or paid plan you can choose for people not to download content, or add a password to your links as Hannah suggested. If you invite a user to your shared folder directly, instead of a shared link they would need a Dropbox account, and they can either have "can edit" or "can…

Hi @"Ardy903", let's jump right into this! First things first: can you clarify if you're checking online on the web, or locally in your Dropbox folder for the missing files? When was the last time you saw the files online? Have you checked your deleted files page, along with your events page? As for the screenshot, you…

Hi @"gaven1", welcome to our Community! Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? That way, you can log into the other account, and chat with our Support, and ask for a refund request…

Hey @"TOFU", thanks for clarifying! Do you have access to your PC, to check if the app is updated, and syncing properly? Also, how did you add the files? Did you copy them in your Dropbox folder when doing so? Feel free to let me know the app's syncing status, and version by hovering over the little Dropbox icon, on your…

Hey @"Forfeit", thanks for clarifying! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know! 

Hi @"Jill999", sorry to jump in here! Do you happen to be on a Dropbox Business account, or have you upgraded recently? If so, you'd indeed need to link a paid G-Suite account to edit the files.

Hi @"NB14", I just sent you an email, I'll see you there! 

Hey @"peswars", I just sent you an email, I'll see you there! 

Hi @"lunalunare", sorry to jump in here! Can you clarify if you're using an individual account, or a Team one? Since you weren't the owner of the shared folder, deleting the folder would still keep it shared with any existing members. However, since you removed it, it should no longer take up space in your Dropbox account;…

Hi @"Marshal mellow", let's jump right into this! I'd need some additional info, to fully grasp the situation, and guide you as to how you can resolve it. How do you upload the content from your PC? Do you use the desktop app, or our website? When you say that you can't get anywhere, do you mean that you have trouble…

Hi @"TreeSawDesign", welcome to our Community! Did you notice the app's syncing status being stuck after the update to the new Dropbox for macOS? What about the OS version that you're using on your end? If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article.…