Megan Dropbox Community Moderator

Hey @"arrileth", sorry to hear you're having issues with this. Could you please try clearing your browser's cache or another browser and let us know if you still get the same error? Also, feel free to try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password.…

Hi @"khopkins", & @"reynolds_bec", welcome to our Community! Can you clarify if your coworker gets any specific errors when trying to edit, or create a file in that folder? Are the options grayed out, or does something different happen? Does that behavior happen to only one of your Google documents or multiple? If you…

Hi @"Chris1223", we don't have a time estimate as of right now. In any case, your feedback regarding this has been very valuable and I will pass on your comments to the relevant departments so that we can further improve our product. 

Hi @"Allie4", let's jump right into this! Is it safe to assume that you're using the website when uploading content? If not, feel free to correct me here. Provided you're indeed using the web, can you let me know if you notice this behavior on a different browser too? Does it only happen with folders, or files too? Keep me…

Hey @"DSK1969", I just sent you an email, I'll see you there! 

Hey @"Chibi", do you happen to see a camera-like icon, when trying to reply back to me? In some cases you may need to reach level 3 in our Community, in order to attach a screenshot. If you don't see anything, let me know.

Hey @"Chris1223", welcome to our Community! I tested it on my end too. If you copy the content to a different folder, then the new copy doesn't inherit the tags of the initial file. It only does if you move the folder. I hope this helps!

Hey @"dick6jane", welcome to our Community! You can't directly edit a text file in Dropbox and keep the same URL. You need to download the file to your computer, edit it in a text editor and then re-upload it to your account. If you have any other questions, let me know! 

Hi @"DSK1969", let's jump right into this! If you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate? Let me know!

Hi @"iulianbaciuonline", I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let us know!

Hi @"LiesVR", thanks for posting here today! Have you tried directly contacting our Team, using this form? If not, feel free to do this, and let me know of your ticket number reference, so I can locate it on my end. Keep me posted! 

Hey @"JenniferSC", you mentioned that the app is still indexing files, which is normal during our migration. Do you notice the number decreasing? 

Hi @"Chibi", let's jump right into this! It sounds like someone sent you a link, in order to upload content to their Dropbox account, using a File Request. Can you check this article, and confirm this is what they used, or was it maybe a shared link? Provided it was a File Request, it would be normal, that you wouldn't be…

Hey @"egautr1982", No worries! I just sent you an email, in order for us to have a closer look into this. See you there! 

No worries, @"YL gmail"! I just sent you an email, in order for us to have a closer look into this! 

Sorry to jump in here @"lavelhicks "! I just sent you an email, I'll see you there!

Hi @"Alexius321", don't worry this is why I am here. I just sent you an email, I'll see you there!

Hi @"VisintinTH", welcome to our Community, I hope you're doing well! You can see more in regards to how we protect your files here. If you have any additional questions, don't hesitate to ask away! 

Hi @"Robert Barrett", happy Tuesday! When you share a folder with someone, and especially when you make them an editor and they have to add, remove content etc, they'd need to have a copy of the folder in their Dropbox account. Now, depending on the size of the folder, and if it's not way above the 2GB of a Basic account,…

Hi @"JenniferSC", thanks for the screenshot! Have you tried uninstalling, and re-installing the app, by any chance? If not, can you give it a go? 

Hey @"speilee", you can see more info as to how you can disable Backup here. If you have any questions, feel free to let me know. 

Hey @"kiranbatta", is it possible that the file is accidentally saved under a different name? Also, what type of file are we talking about? If you access your events page here, do you see any additions on said file while you were working on it? 

Hey @"lostone", welcome to our Community! Technically if the link has expired then, you need to create a new link to the file or folder. Did you extend the link, or set a new expiration date? If you try to access your existing link using an incognito tab on your browser, are you able to see the content, or do you get any…

Hey @"WDamron", you mentioned a 2-3 gap, are you referring to months, or years? I'm simply asking, because Dropbox will close an account after some time of inactivity, so this could be the case. Also, it sounds based on the info you provided about the missing content, that they were deleted a long time ago, therefore they…

Hi @"ahmed" Saami , if you're using the app, you'd first need to add the content to your Dropbox account, and allow for the changes to sync locally, to your device. Now, you also mentioned that this path didn't work. Can you elaborate on this? Did you get any errors when doing so, or was your account's quota not enough to…

Hi @"srndreambox", can you clarify the app's syncing status, and version at the moment? You should be able to find that by locating your Dropbox icon on your menu bar, next to your WiFi icon, and hovering your mouse over it. I just want to make sure you're not using the beta version of the app. As for the cloud icon with…

Hi @"Dean G.4", when you say that you manually uploaded them, do you mean through the web? If you use the web, in order to rename these files, do you notice a difference? If not, feel free to send me another screenshot of the message you get. 

Hey @"ABuckley", welcome to our Community! As you guessed, at the moment this isn't possible. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know! 

Hi @"Paul C.32", let's jump right into this! I'm not entirely sure that I follow the situation here. Can you give me some info in regards to the file, and where you're looking at it? If you could also walk me through the steps that you follow, that'd be great. Keep me posted!

Hi @"YL gmail", let's see what we can find on this! When you visit your plan page here, which subscription do you see there? Also, can you please clarify if you have two Dropbox accounts linked to two different emails? Since you're using an iOS device, can you open the Dropbox app, tap on 'account', then on the gear icon…